Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

North Yorkshire County Council did not have the information requested.

Dear North Yorkshire County Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does North Yorkshire County Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

North Yorkshire County Council

Thank you for contacting North Yorkshire County Council (NYCC). We confirm
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Yours faithfully
 
The information governance team

Infogov - Veritau, North Yorkshire County Council

Dear Gwyn

Thank you for your request for information. The information you have requested is not held by North Yorkshire County Council as the function you have asked about (Council Tax) is a District Council function rather than a County Council function. The information is instead held by the District Councils so I suggest you contact them directly regarding your request. To assist you in this please find below their contact details:

Craven District Council
Council Offices
1 Belle Vue Square
Skipton
North Yorkshire
BD23 1FJ
[email address]

Hambleton District Council
Stone Cross
Northallerton
North Yorkshire
DL6 2UU
[email address]

Harrogate Borough Council
Council Offices
Crescent Gardens
Harrogate
HG1 2SG
[email address]

Richmondshire District Council,
Mercury House,
Station Road,
Richmond
North Yorkshire,
DL10 4JX
[email address]

Ryedale District Council
Ryedale House
Malton
North Yorkshire
YO17 7HH
[email address]

Scarborough Borough Council
Town Hall
St Nicholas Street
Scarborough
North Yorkshire
YO11 2HG
[email address]

Selby District Council
Civic Centre
Doncaster Road
Selby
North Yorkshire
YO8 9FT
[email address]

Emma Garland
Trainee Information Governance Officer

________________________________________
From: Gwyn Worth [[FOI #436501 email]]
Sent: 05 October 2017 17:12
To: Infogov - Veritau
Subject: Freedom of Information request - Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

Dear North Yorkshire County Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does North Yorkshire County Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

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Dear Infogov - Veritau,

Thank you.

I shall contact those councils.

Yours sincerely,

Gwyn Worth

North Yorkshire County Council

Thank you for contacting North Yorkshire County Council (NYCC). We confirm
that we have received your correspondence.
 
If you have submitted a new Freedom of Information (FOI) or Environmental
Information Regulations (EIR) request to NYCC - we will contact you as
soon as possible if we need any more information from you to respond to
your request. If we do not need any more information we will pass your
request onto the appropriate officer to respond. A response will be sent
to you as soon as possible, and within 20 working days as required by the
relevant legislation.
 
If you have requested an internal review of an FOI or EIR response sent to
you by NYCC or otherwise expressed dissatisfaction about an FOI or EIR
response – we will respond to you as soon as possible and within 20
working days, in accordance with best practice guidance.
 
If you have raised a data protection concern about the way in which NYCC
has handled your personal information – we will respond to you as soon as
possible and within 20 working days, in accordance with legal
requirements/best practice guidance.
 
If you have asked to be removed from a mailing list – we will forward your
request onto the relevant department for action.
 
If your correspondence relates to an existing case - we will forward it to
the relevant officer for consideration and action as required.
 
Copied correspondence - we do not respond to correspondence that has been
copied to us.
 
For any other enquiry – NYCC will contact you shortly.
 
If your enquiry is urgent and you request an immediate response please
call the information governance team on 01609 532526.
 
Yours faithfully
 
The information governance team

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