Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

The request was partially successful.

Dear Kirklees Borough Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does Kirklees Borough Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

Freedom Info, Kirklees Borough Council

Dear Mr Worth

FoI 16029 - Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

I confirm receipt of your information request and that I am looking into this.

I will respond to you in due course.

Regards

Information Access Team
Legal, Governance & Monitoring
Telephone: 01484 221000 (voice activated switchboard – please ask for Freedom of Information)

This email and any attachments are confidential. If you have received it in error - notify the sender immediately, delete it from your system, and do not use, copy or disclose the information in any way. Kirklees Council monitors all emails sent or received.

<http://www.kirklees.gov.uk>
[http://www.kirklees.gov.uk/beta/assets/g...

Website<https://www.kirklees.gov.uk> | News<http://www.kirkleestogether.co.uk> | Email Updates<http://www.kirklees.gov.uk/stayconnected> | Facebook<https://www.facebook.com/liveinkirklees> | Twitter <https://twitter.com/KirkleesCouncil>

This email and any attachments are confidential. If you have received this email in error – please notify the sender immediately, delete it from your system, and do not use, copy or disclose the information in any way. Kirklees Council monitors all emails sent or received.

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org