Enrolment chaos

Louis Seaman made this Freedom of Information request to University of Glasgow

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear University of Glasgow,

Please tell me:
a. Who is responsible for the Enrolment at the University of Glasgow?
b. Is the University going to conduct a post-mortem of this year’s Enrolment and discipline those responsible for the confusion and chaos created during the Enrolment?
c. What has been the cost of this year’s Enrolment?
d. What was the cost of last year’s Enrolment?

Yours faithfully,

Louis Seaman

FOI Office, University of Glasgow

1 Attachment

Dear Mr Seaman,

Further to your Freedom of Information request, dated 17 September 2011 timed 20:16 hours, please find letter of acknowledgement attached.

You will find that the University's acknowledgement of your information request is in PDF (Portable Document Format) file(s) attached to this email.

The PDF file format is used for electronic distribution because it preserves the look and feel of the original document complete with fonts, colours, images, and layout. To open a PDF file you can download a free program called Acrobat Reader and install it onto your computer by clicking on to the following URL:

http://www.adobe.co.uk/products/acrobat/...

Yours sincerely,

Data Protection and Freedom of Information Office

Direct Line: +44 (0)141 330 3111
Fax: 0141 330 4920

Gilbert Scott Building
University of Glasgow
University Avenue
Glasgow G12 8QQ

The University of Glasgow, charity number SC004401

FOI Office, University of Glasgow

1 Attachment

Dear Mr Seaman,

Please find attached the University's response to your Freedom of Information (Scotland) Act 2002 request dated 17 September 2011 timed 20:16 hours.

You will find that the University's response to your information request is in PDF (Portable Document Format) file(s) attached to this email.

The PDF file format is used for electronic distribution because it preserves the look and feel of the original document complete with fonts, colours, images, and layout. To open a PDF file you can download a free program called Acrobat Reader and install it onto your computer by clicking on to the following URL:

http://www.adobe.co.uk/products/acrobat/...

Yours sincerely,

Data Protection and Freedom of Information Office

Direct Line: +44 (0)141 330 3111
Fax: 0141 330 4920

Gilbert Scott Building
University of Glasgow
University Avenue
Glasgow G12 8QQ

The University of Glasgow, charity number SC004401

Dear University of Glasgow,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of University of Glasgow's handling of my FOI request 'Enrolment chaos'.

Your response to my first question was rather evasive.

Are you telling me that no one is responsible for the process of Enrolment? If that is so then who does ensure that system is capable of supporting the Enrolment, users are trained, working procedures for communication with students and staff are in place, problems reported by students and staff are dealt with in a timely manner, etc?

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/en...

Yours faithfully,

Louis Seaman

FOI Office, University of Glasgow

1 Attachment

Dear Mr Seaman,

Further to your Freedom of Information Request for a Review, dated 19 October 2011 timed 13:50 hours, please find letter of acknowledgement attached.
You will find that the University's acknowledgement of your Request for a Review is in PDF (Portable Document Format) file(s) attached to this email.

The PDF file format is used for electronic distribution because it preserves the look and feel of the original document complete with fonts, colours, images, and layout. To open a PDF file you can download a free program called Acrobat Reader and install it onto your computer by clicking on to the following URL:

http://www.adobe.co.uk/products/acrobat/...

Yours sincerely,

Data Protection and Freedom of Information Office

Direct Line: +44 (0)141 330 3111
Fax: 0141 330 4920

Gilbert Scott Building
University of Glasgow
University Avenue
Glasgow G12 8QQ

The University of Glasgow, charity number SC004401

FOI Reviews, University of Glasgow

1 Attachment

Please find attached a response to the above review.