Dear Department for Work and Pensions,

The DWP ARA 21/22 states that "In June 2021; the panel discussed DWP’s “Operating models for complex issue resolution in serious cases”. During the discussion, best practices were shared and areas for improvement identified. We are developing new and strengthened customer experience measures as part of an Enhanced Quality Assurance Framework which is due to be implemented during July 2022.”
https://www.gov.uk/government/publicatio...

Please provide the Enhanced Quality Assurance Framework

Yours faithfully,

Owen Stevens

DWP freedom-of-information-requests, Department for Work and Pensions

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opd.coofoirequests@dwp.gov.uk,

2 Attachments

Dear Owen Stevens,

I am writing in response to your request for information, received 8th
August.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Enhanced Quality Assurance Framework'.

The request was refused on the basis that the review is not complete.

However, this letter states that the EQAF was implemented in July 2022: https://committees.parliament.uk/publica...

Please provide the EQAF which was implemented in July 2022.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/e...

Yours faithfully,

Owen Stevens

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received by the DWP FOI mailbox.
 
If your email is a valid Freedom of Information request, as per Section 8
of the FOI Act 2000, you can normally expect a response within 20 working
days.
 
Please note that email FOI responses will be issued from
[1][email address]
 
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request please
contact us.
 
Information on the Department for Work and Pensions can be accessed on
gov.uk here - [2]http://www.gov.uk/dwp
 
 

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freedom-of-information-request@dwp.gov.uk,

1 Attachment

Dear Owen Stevens,

I am writing in response to your request for information, received 26th
October.

Yours sincerely,

DWP Central FoI Team