Enforcement of Social Media Policy

The request was partially successful.

Victoria Wright

Dear Heriot-Watt University,
I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information (Scotland) Act 2002.

In relation to the Social Media Policy for employees and contractors August 2016 please send me:

1. The institutional social media monitoring policy, should any exist.
2. Any guidance, procedures, or policies that relate to the enforcement of the Social Media Policy. Or if no formal guidance exists, a statement on how the policy is generally enforced.
3. Does the enforcement of the Social Media Policy involve the scrutinising of individual social media accounts?
4. Does the enforcement of the Social Media Policy involve the routine monitoring of social media such as twitter?
5. What is the (protocol or process or threshold or test, or standard) for deciding that a social media account is problematic?
6. Who decides when a social media account is considered problematic?
7. Is a list of problematic accounts kept and updated?
8. If such a list exists, under what circumstances can it be used within the institution?
9. If such a list exists, how many accounts are on the list?
10. Are these administered by members of the university?
11. Can this information be broken down by staff grade?

Thank you very much for your assistance.

Yours sincerely,
Victoria Wright

Freedom Of Information,, Heriot-Watt University

1 Attachment

Dear applicant


Firstly I should like to apologise for the delay in responding to your
request but we are presently experiencing very high volumes of Freedom of
Information requests. We hope this has not caused you any inconvenience.


Thank you for your information FOISA request dated the 20^th May 2018
regarding social media policy.  Please note that the Policy should read
alongside our ‘Guidelines: Social Media Policy for employees and
contractors’ and the ‘IT and Communications Facilities Acceptable Use
Policy’ all of which can be found on our website.


Our policy and guidelines are designed to enable us to handle a situation
on a case by case basis.  We have not experienced any such problems.  The
roles and responsibilities are as those outlined in the policy documents
listed above.  We do not have a specific social media monitoring policy.


We have not have lists of ‘problematic’ social media accounts and so any
additional information request is not held and therefore exempt from
release under Section 17 of the Scottish Act.


If we can be of any further assistance, please do not hesitate in
contacting us via [1][Heriot-Watt University request email]   


Your right to seek review of our decision


If you are not satisfied with our response or our reasoning set-out above,
you have forty working days from today in which to request a review of our
decision.  Any request should be put in writing and should be sent to Ann
Jones, Head of Heritage and Information Governance, at the address
detailed at the bottom of this email. The request should:


(a) detail your request for a review of our decision to be undertaken;


(b) describe the nature of your original request; and


(c) explain the reasons why you are dissatisfied with our response.


If you remain dissatisfied with how your request for information has been
dealt with, you also have the right to apply to the Scottish Information
Commissioner for a decision as to whether we have handled your request


Information relating to your right to seek review is available from the
Scottish Information Commissioner's web page at:




or by contacting the Scottish Information Commissioner's Office at the
following address:


Scottish Information Commissioner,

Kinburn Castle,

Doubledykes Road,

St Andrews,

Fife KY16 9DS

Telephone: 01334 464610

Fax: 01334 464611

E-mail: [3][email address]  



Kind regards





Heriot-Watt University

Governance and Legal Services

Edinburgh Campus


Edinburgh EH14 4AS



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