Enforcement of Regulation 261/2004

Coby Benson made this Freedom of Information request to Civil Aviation Authority

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Civil Aviation Authority,

On the 18th May 2013 Iain Osborne, Group Director of Regulatory Policy was interviewed on BBC Radio 4’s Money Box in order to discuss the CAA’s opinion on a number of matters relating to Regulation 261/2004.

Mr Osborne made the following comments:-
• The CAA conclude that compensation should be payable in ‘slightly less than half’ of cases that they mediate on;
• When the CAA conclude that compensation is due the airlines then go on to payout in ‘pretty much 100%’ of cases;
• The CAA dealt with approximately 2,000 – 3,000 cases a year prior to 6 months ago and is now handling an average of 8,000 – 10,000 cases a year.

In an interview on BBC Watchdog on the 8th May 2013 Mr Osborne has also previously stated that:-
• They have recovered £85,000 in compensation for passengers;
• It takes on average 2-3 months for them to receive a response from an airline.

If the CAA was handling 2,000 – 3,000 cases a year and they conclude that compensation is payable in ‘slight less than half’ of these cases, then one would expect that there were recently 1,000 – 1,500 cases where the airline has been told to payout.

Coupled with the fact that the airlines payout in ‘pretty much 100%’ of those cases and that the minimum compensation amount is 250 Euros, one would expected the amount recovered to be at least 250,000 Euros (1,000 claims x 250 Euros) and not £85,000.

Can the CAA please explain how this anomaly can be explained and provide information to support each of the assertions made by Mr Osborne.

If Mr Osborne's figures cannot be substantiated then can you please provide corrected figures and the method of calculating the same.

Yours faithfully

Coby Benson

FOI Requests, Civil Aviation Authority

Corporate Centre
Information Management

Dear Mr Benson

The CAA acknowledges receipt of your Information request.

If your requirements are unclear, or the information is held by another public body, we will contact you in the next five working days. Otherwise the information we are able to release, under the Freedom of Information Act 2000, will be assembled and made available to you within 20 working days from today’s date. If an exemption applies to any of the information requested an explanation will be provided.

Should you wish to discuss any aspect of this request, I can be contacted on:
01293 768512. Please quote reference F0001544.

Yours sincerely

Rick Chatfield
Information Rights and Enquiries Officer

show quoted sections

Chatfield Rick, Civil Aviation Authority

1 Attachment

Dear Mr Benson


Please find attached:


CAA response to your Freedom of Information Act request F0001544


Yours Sincerely



Rick Chatfield

Information Rights and Enquiries Officer


Information Management 

Civil Aviation Authority
Aviation House
Gatwick Airport South

Tel: +44(0)1293 768512
Fax: +44(0)1293 573181



show quoted sections