Thank you for your enquiry, please accept this as auto acknowledgement of
your email.

We are currently receiving large volumes of correspondence, this is being
dealt with in date order and you will receive a response as soon as
possible. There is no need to contact us again in respect of this matter.

Further information that may help to answer your query in the meantime,
may be located on our website [1]Stratford-on-Avon District Council

Missed bins must be reported within the 2 days of the schedule collection
day, these can be reported via;

[2]Report a missed bin collection

Thank you for your patience

References

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Processing Freedom of Information Request
Freedom of Information #24080
Dear Susan,

We have started processing your Freedom of Information request. A response
may take up to 20 working days. If you have not received a response after
27/09/2023 , please contact the council ([email address]).

Your Freedom of Information reference number is #24080.

Regards,

Freedom of Information Officer
Stratford-on-Avon District Council

Freedom of Information Response
#24080
Dear Susan

Further to your request, please see the following response:

"Recovered" is how much was recovered in that "account year".1/4/xx to
31/3/xx i.e. It could be recovering arrears from a previous year but paid
in period 1/4/xx to 31/3/xx

2021 Passed £1,384,630,52 Recovered £ 495,869.06
2022 Passed £2,478,488.51 Recovered £1,126,745.37
2023 Passed £1,336,871.25 Recovered £ 385,313.71

4 Five
5 Four
6 Three

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. An internal review request should be
submitted in writing within 40 working days of receiving the original
reply and should be addressed to:

Information Governance Department,
Stratford-on-Avon District Council,
Elizabeth House,
Church Street,
Stratford-upon-Avon,
Warwickshire
CV37 6HX.

You may make a request for an Internal Review in direct reply to this
message.

If you are dissatisfied with The Council's response to an internal review
you have requested, you have the right to make a complaint to the
Information Commissioner's Office. You can contact the ICO using the
information below;

Tel: 0303 123 1113
Live chat: https://ico.org.uk/make-a-complaint/

Regards,

Freedom of Information Officer
Stratford-on-Avon District Council