Dear J. Carter

Thank you for your request for information, below, which was received by
the Council ( 12/10/2023)  and we will answer your request under the
Freedom of Information Act 2000.  The FOI Act obliges us to respond to
requests promptly, and in any case no later than 20 working days (by
09/11/2023) unless it is necessary to consider the public interest, in
which case a full response must be provided within such a time as is
reasonable in the circumstances and I will write to you again if this
occurs.

If you have any queries about this matter, please contact us.  Please
remember to quote the reference number above in any future correspondence.

Yours sincerely

Information Compliance Team                          

Legal Services                                                          

Delivery
                                                                                   

Bracknell Forest
Council                                                     

Tel: 01344 352000                                   

Email: [Bracknell Forest Borough Council request email]     

Web: www.bracknell-forest.gov.uk

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Dear J. Carter

I am writing to confirm that the council has completed the processing of
your request for information.

Please find below a copy of your request, followed by the Council’s
response.

┌────────────────────────────────────────────────────────────────────────┐
│Response │
├────────────────────────────────────────────────────────────────────────┤
│  │
│ │
│  │
│ │
│  │
│ │
│Q1. Your current suppliers used to collect the following debts (please │
│give names of all suppliers for each debt type): │
│ │
│  │
│ │
│• Parking Fines (PCNs) – Rundles │
│ │
│• Council Tax  Dukes, Bristow and Sutor, Empira │
│ │
│• Business Rates (NDR) Dukes, Bristow and Sutor, Empira │
│ │
│  │
│ │
│Q2. Number of cases issued to enforcement agents for each debt type, for│
│the immediate past two financial years and year to date, e.g. 2021/22; │
│2022/23; 2023 Year to date: │
│ │
│  │
│ │
│• Parking Fines (PCNs) 2021/22 – 370, 2022/23 – 294, 2023- to Date - 288│
│ │
│• Council Tax 2021/22 – 544, 2022/23 – 506,   2023/24  - 378 │
│ │
│• Business Rates (NDR) 2021/22- 0,   2022/23 – 12,   2023/24 - 0 │
│ │
│  │
│ │
│Q3. Enforcement/Debt Collection contract start and contract end date, │
│and any contract extension dates for each of the following debt types: │
│ │
│  │
│ │
│• Parking Fines (PCNs) – Contract Start Date July 2013 – no end date, │
│however the contract is reviewed on an annual basis │
│ │
│• Council Tax - rolling service level agreement │
│ │
│• Business Rates (NDR) - rolling service level agreement │
│ │
│  │
│ │
│Q4. Are your Revenue and Benefits or Parking Services outsourced, and if│
│they are, please state who is the supplier responsible for each or both │
│service e.g. Capita, APCOA, Agilysis, Serco, Liberata etc. │
│ │
│  │
│ │
│• Parking (Road Traffic) – Yes – NSL part of Marston Holdings Ltd │
│ │
│• Revenues and Benefits - no │
│ │
│  │
│ │
│Q5. The name and/or job title of the Senior Office (outside of │
│procurement) responsible for the above contract(s)?  │
│ │
│ Head of Service (Parking Management) │
│ │
│  │
│ │
│  │
│ │
│  │
└────────────────────────────────────────────────────────────────────────┘

If you have any queries about this response or need any further
explanation please contact
[1][Bracknell Forest Borough Council request email] .

If we are unable to resolve your queries and you disagree with our final
response, or if you are unhappy with the service you have received in
relation to our handling of your request, you can request an internal
review.  This must be submitted in writing, within 40 working days of the
date of the authority’s initial response. Public authorities are not
obliged to accept requests for internal reviews after this date. If
requesting an internal review, please include your reference number, the
date of your original request and your contact details. Please also
include an explanation of why you are dissatisfied with our final
response. Requests for an internal review should be sent to:
[2][Bracknell Forest Borough Council request email] . Requests for
internal reviews will be acknowledged and a response sent within 20
working days. 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Council. The Information Commission can be
contacted at: The Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.

Yours sincerely

Information Compliance
Team                                                                                                                

Legal Services

Delivery

Bracknell Forest Council

Tel: 01344 352000

Email: [email address]

Web: www.bracknell-forest.gov.uk

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References

Visible links
1. mailto:[Bracknell Forest Borough Council request email]
2. mailto:[Bracknell Forest Borough Council request email]