Enforcement Agency Services
Dear FOI Team,
I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contracts below please.
The details required are:
Q1. Your current suppliers used to collect the following debts (please give names of all suppliers for each debt type):
• Parking Fines (PCNs)
• Council Tax
• Business Rates (NDR)
Q2. Number of cases issued to enforcement agents for each debt type, for the immediate past two financial years and year to date, e.g. 2021/22; 2022/23; 2023 Year to date:
• Parking Fines (PCNs)
• Council Tax
• Business Rates (NDR)
Q3. Enforcement/Debt Collection contract start and contract end date, and any contract extension dates for each of the following debt types:
• Parking Fines (PCNs)
• Council Tax
• Business Rates (NDR)
Q4. Are your Revenue and Benefits or Parking Services outsourced, and if they are, please state who is the supplier responsible for each or both service e.g. Capita, APCOA, Agilysis, Serco, Liberata etc.
• Parking (RTD)
• Revenues and Benefits
Q5. The name and/or job title of the Senior Office (outside of procurement) responsible for the above contract(s)?
_______________________________________________________________________
Thank you for any assistance you can give.
Yours faithfully
J. Carter
Dear J Carter
Thank you for your request received 19 October, for which I acknowledge receipt.
This will now be dealt with in accordance with the Act and responded to no later than 16 November, in accordance with the statutory time limit.
I will write to you in advance should the processing of your request require any further information or clarification from you.
Yours sincerely
Vicky Eagle
Administrator and Paralegal – FOI and EIR
Legal Services
North Devon Council
[North Devon Council request email]
Document: {9436 FOI}/{00221846}
Dear J Carter
I write in response to your request received 19 October.
Section 1(1)(a) of the Act requires the Council to inform you whether it holds information of the description specified in your request. The Council confirms that it does hold this information. In discharge of its obligation under section 1(1)(b) the Council can provide you with the following response:
1. PCNs, Council Tax and Business Rates all fall under the Council's current contract for the provision of Enforcement Agent Services with Dukes Bailiffs Ltd.
2. Parking Penalty Charge Notices:
2021/22 = 372
2022/23 = 330
2023/24 to date = 372
Council Tax:
2021/22 = 5,493
2022/23 = 2,735
2023/24 to date = 2,114
Business Rates (NDR):
2021/22 = 243
2022/23 = 125
2023/24 to date = 168
3. This information is published via the Council's Contract Register:
https://procontract.duenorth.com/Contrac... 000c29c9ba21
4. No, all are delivered in-house.
5. Please refer to the link provided for 3 above, under the heading 'Primary Contact'.
If you are dissatisfied with the Council’s handling of your request, you have the right to request an internal review which should be received within two months from the date of the response letter and should be addressed and sent to;
Senior Solicitor and Monitoring Officer
Legal Services, North Devon Council
PO Box 379, Barnstaple, EX32 2GR
[North Devon Council request email]
If you are not content with the outcome of the internal review, you have the right to apply to the Information Commissioner for a decision:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 01625 545 745
Fax: 01625 524 510
Email: [email address]
Yours sincerely
Vicky Eagle
Administrator and Paralegal – FOI and EIR
Legal Services
North Devon Council
[North Devon Council request email]
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