Dear J. Carter,
FREEDOM OF INFORMATION REQUEST IG001433

Thank you for your request for information about:

Enforcement/debt collection contracts

Your request was received on 24/11/2023 and is being handled under the
terms of the Freedom of Information Act 2000.  You may expect a response
within 20 working days.

Yours sincerely

Information Governance Team

══════════════════════════════════════════════════════════════════════════

NWLDC
Council Office
Whitwick Road
Coalville
Leicestershire
LE67 3FJ
01530 454545
[North West Leicestershire District Council request email]

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Dear J. Carter,
FREEDOM OF INFORMATION REQUEST IG001433
I write further to your email dated 24/11/2023.

Your request has been dealt with under the terms of the Freedom of
Information Act 2000 (FOIA), explained on our [1]freedom of information
page.

Your request:

I would be most grateful if you would provide me, under the Freedom of
Information Act, details in respect to the contracts below please.

The details required are:

Q1. Your current suppliers used to collect the following debts (please
give names of all suppliers for each debt type):

• Parking Fines (PCNs)
• Council Tax
• Business Rates (NDR)

Q2. Number of cases issued to enforcement agents for each debt type, for
the immediate past two financial years and year to date, e.g. 2021/22;
2022/23; 2023 Year to date:

• Parking Fines (PCNs)
• Council Tax
• Business Rates (NDR)

Q3. Enforcement/Debt Collection contract start and contract end date, and
any contract extension dates for each of the following debt types:

• Parking Fines (PCNs)
• Council Tax
• Business Rates (NDR)

Q4. Are your Revenues and Benefits or Parking Services outsourced, and if
they are, please state who is the supplier responsible for each or both
service e.g. Capita, APCOA, Agilysis, Serco, Liberata etc.

• Parking (RTD)
• Revenues and Benefits

Q5. The name and/or job title of the Senior Office (outside of
procurement) responsible for the above contract(s)?

Our response:

Please note that we do not deal with parking so we are unable to provide
the information for this. You will need to contact Leicester County
Council for this information.

1. Jacobs Enforcement & Marston Holdings (council tax and business rates)

2. Council Tax - 2021/22 = 2192, 2022/23 = 1726, 2023/24 = 1269

Business Rates - 2021/22 = 47, 2022/23 = 61, 2023/24 = 25

3. The contract starts on 30/11/2023 and ends on the 29/11/2027.

4. Revenues and Benefits is not outsourced

5. Jon Owst - Revenues & Benefits Manager

The supply of information in response to a freedom of information request
does not confer the right to re-use the information. UK copyright law
allows information supplied for the purposes of private study and
non-commercial research to be used without permission. Information
supplied can also be re-used for the purposes of news reporting except for
in the case of photographs.

GOING FORWARD

If you are dissatisfied with the information supplied please feel free to
contact me on the number above for any queries in relation to this
response. Please note that in responding to further enquiries I can only
comment on the information contained within this correspondence and cannot
provide any further information that may pertain to an additional FOIA
request.

If you remain dissatisfied following the conclusion of the above informal
review, you have the right to ask for an internal review. A request for a
review whether formal or informal should be submitted within two calendar
months of the date of receipt of the response to your original letter and
should be sent to [2][email address] or the address above.

Please remember to quote the Authority’s eight digit reference number
given at the top of this email in any future communications.

Further details on our appeals and complaints procedure can be found on
our website [3]here.

If you remain dissatisfied following the conclusion of the internal
review, you have the right to apply directly to the Information
Commissioner for a decision. The Information Commissioner can be contacted
at [4][email address].

Yours sincerely 

Information Governance Team

══════════════════════════════════════════════════════════════════════════

NWLDC
Council Office
Whitwick Road
Coalville
Leicestershire
LE67 3FJ
01530 454545
[North West Leicestershire District Council request email]

[5]Cyber Essentials CompliantYou can report, request and pay for things
online at [6]www.nwleics.gov.uk

 [7]ShawTrust Accessible

------- Email confidentiality notice -------

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this e-mail in error please notify the
originator of the message. This footer also confirms that this e-mail
message has been scanned for the presence of computer viruses.

Please note: Incoming and outgoing e-mail messages are routinely monitored
for compliance with North West Leicestershire District Council's policy on
the use of electronic communications. Any personal data that you provide
will be processed in accordance with current data protection laws. It will
be used by North West Leicestershire District Council and our partners to
deliver and improve services and fulfil our legal duties. We will not
disclose any personal information to anyone else unless required or
allowed to do so by law. Read more about how we use personal data in our
Privacy Notice on our website:
[8]https://www.nwleics.gov.uk/pages/website...

[9]Achieve Forms Footer Banner

References

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7. https://www.accessibility-services.co.uk...
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9. https://nwleics-self.achieveservice.com/