Energy consumption and printer agreements

Response to this request is long overdue. By law, under all circumstances, Abbey Gardens, Angel Hill should have responded by now (details). You can complain by requesting an internal review.

Dear Abbey Gardens, Angel Hill,

I would be very grateful if you would provide me with answers for the following questions regarding your carbon goals and printer agreements through the organisation:

• What is the current average energy charge within the organisation (kW hour)?
• What Carbon reduction goals are in place within the organisation?
• What is the contact email for the person who deals with sustainability and ESG matters within the organisation?

• Do you lease/rent or Purchase your MFD’s/Photocopiers?
• Who is your current supplier?
• What is the current number of MFD’s/Photocopiers within the organisation
• What make/model are the MFDs/Photocopiers
• What is the total mono print volume for the MFD’s/Photocopiers
• What is the total colour print volume for the MFD’s/Photocopiers
• What is the approximate spend on service over the last 12 months?
• When does the Rental and or service agreement end for the MFDs/photocopiers, and what was the original contract term?

• Do you lease/rent or Purchase your desktop printers?
• Who is the current supplier?
• What is the current number of desktop printers within the organisation?
• What make/model are the desktop printers
• What is the total mono print volume for the desktop printers
• What is the total colour print volume for the desktop printers?
• What is the approximate spend on service over the last 12 months?
• When does the rental and or service agreement end for the desktop printers, and what was the original contract term?
• What is the contact email for the person who deals with the printer and MFD contracts?

Yours faithfully,

Amber Byrne

customer.services,

Thank you for your email.

Please note it may take up to 10 working days for our Customer Services
Team to respond to your [1]West Suffolk Council service enquiry. Should
your query require a more detailed response, your email will be passed
onto to the relevant service area to handle and respond. Where
appropriate, you will be copied into the forwarded email response.

 If you need to contact us again in the future, please visit [2]West
Suffolk Council for details of the services we provide.  Please note you
can find relevant information about your area using the [3]Find my
Nearest service which includes:

• bin collection days
• current planning applications near your property

 If you cannot find the information you require on our website, please
complete a [4]West Suffolk Council enquiry form  This will ensure we have
all the relevant details to help us process your enquiry.

 Please Note:

 Residential bin not been emptied – How To Report:

Sometimes, collections can be delayed by factors out of our control.
Examples include roadworks, vehicle breakdowns, crew sickness, severe
weather or parked cars preventing safe access. If a whole street has been
missed, please leave your bin out and we will aim to return within the
next two working days.

• To report your bin as not emptied please use our online form, [5]My
bin hasn't been emptied (westsuffolk.gov.uk) please read the full
guidance before reporting.
• Unemptied bins must be reported within two working days after the
original collection day. If reported after this time, the crews will
not return to empty.

 

Council Tax, Benefits and Business rates (NNDR) enquiries 

The above accounts are managed by Anglia Revenues Partnership (ARP) on
behalf of West Suffolk Council.  For enquiries and further information,
please contact ARP directly:

 

• Visit: [6]www.angliarevenues.gov.uk/westsuffolk
• Complete the online enquiry form: [7]ARP (WS) General Enquiries form

Providing evidence If you have been asked to supply documents/supporting
information please select the “Responding to a request for information”
option on the form to upload documents.

• Phone:

Council Tax: 01284 757275

Housing Benefit and Council Tax Reduction scheme: 01284 757269

Business rates: 01842 756568

 

Suffolk County Council services – such as roads and transport, reporting a
pot hole, schools, adult social care and health visit [8]Contact us |
Suffolk County Council

 

Regards

 

Your opinion is extremely important to us, please take the time
to [9]complete our customer satisfaction survey to help us improve our
service.

──────────────────────────────────────────────────────────────────────────

 

Customer Services Team
Customer and Digital Services
Families and Communities

 

Phone   01284 763233
Email   [10][email address]

[11]www.westsuffolk.gov.uk
West Suffolk Council
#TeamWestSuffolk

West Suffolk Council supports our staff to work flexibly and we respect
the fact that you may also be working at different times to suit you and
your organisation's needs. Please do not action or respond to this message
outside of your own working hours.

[12]Report, pay and apply online 24 hours a day
[13]Find my nearest for information about your area

West Suffolk Council is the Data Controller of the information you are
providing. Any personal information shared by email will be processed,
protected and disposed of in accordance with the General Data Protection
Regulations and Data Protection Act 2018. In some circumstances we may
need to disclose your personal details to a third party so that they can
provide a service you have requested, fulfil a request for information or
because we have a legal requirement to do so. Any information about you
that we pass to a third party will be held securely by that party. For
more information on how we do this and your rights in regards to your
personal information and how to access it, visit our website:
[14]How we use your information

 

******************************************************************* This
email is confidential and intended solely for the use of the individual to
whom it is addressed. If you are not the intended recipient, be advised
that you have received this email in error and that any use,
dissemination, forwarding, printing, or copying of this email is strictly
prohibited. If you have received this email in error please contact the
Sender. This footnote confirms that this email message has been swept for
the presence of computer viruses and content security threats. WARNING:
Although the Council has taken reasonable precautions to ensure no viruses
are present in this email, the Council cannot accept responsibility for
any loss or damage arising from the use of this email or attachments.
********************************************************-W-S-

References

Visible links
1. http://www.westsuffolk.gov.uk/
2. http://www.westsuffolk.gov.uk/
3. https://maps.westsuffolk.gov.uk/
4. https://westsuffolk-self.achieveservice....
5. https://www.westsuffolk.gov.uk/bins/my-b...
6. http://www.angliarevenues.gov.uk/westsuf...
7. https://lwa.financialassessments.co.uk/L...
8. https://contact.suffolk.gov.uk/
9. https://www.smartsurvey.co.uk/s/wscfeedb...
10. Click to send email to Borley, Karen
mailto:
11. https://www.westsuffolk.gov.uk/
12. https://www.westsuffolk.gov.uk/doit/inde...
13. https://maps.westsuffolk.gov.uk/
14. https://www.westsuffolk.gov.uk/privacy/h...

Good afternoon

Thank you for your email.

 

To assist us with your enquiry, I would be grateful if you could clarify,
who this is directed too as you have stated Abbey Gardens which is a West
Suffolk Council Park and Angel Hill which is a road and public parking
owned by Suffolk County Council. Is the information required for these
specific areas?

 

• If it is regarding Angel Hill you would need to contact Suffolk County
Council at  [1]Make a Freedom Of Information (FOI) request - Suffolk
County Council

 

For your information, details of our published information and services
can be viewed on our website:

 

• [2]Open data and transparency (westsuffolk.gov.uk)
• [3]www.westsuffolk.gov.uk

 

West Suffolk Council is not responsible for every service in the area. 
The county council runs many services. Requests for information relating
to below should be resubmitted to: Suffolk County Council -
[4]www.suffolk.gov.uk

 

• roads and transport
• care/support for adults
• children, families, learning/schools
• refugee resettlement schemes
• public health Suffolk
• births, deaths and ceremonies

 

Regards

 

Helen

 

Your opinion is extremely important to us, please take the time
to [5]complete our customer satisfaction survey to help us improve our
service.

══════════════════════════════════════════════════════════════════════════

 

Customer Services Team
Customer and Digital Services
Families and Communities

 

Phone   01284 763233
Email   [6][email address]

[7]www.westsuffolk.gov.uk
West Suffolk Council
#TeamWestSuffolk

West Suffolk Council supports our staff to work flexibly and we respect
the fact that you may also be working at different times to suit you and
your organisation's needs. Please do not action or respond to this message
outside of your own working hours.

[8]Report, pay and apply online 24 hours a day
[9]Find my nearest for information about your area

West Suffolk Council is the Data Controller of the information you are
providing. Any personal information shared by email
will be processed, protected and disposed of in accordance with the
General Data Protection Regulations and Data
Protection Act 2018. In some circumstances we may need to disclose your
personal details to a third party so that they
can provide a service you have requested, fulfil a request for information
or because we have a legal requirement to do
so. Any information about you that we pass to a third party will be held
securely by that party. For more information on
how we do this and your rights in regards to your personal information and
how to access it, visit our website:
[10]How we use your information

show quoted sections