Employee handbook for LU

kevin made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Transport for London,

please could you send me a copy of the employee handbook for London underground?

Yours faithfully,

Kevin

FOI, Transport for London

Dear Kevin

 

Thank you for your e-mail received by Transport for London (TfL) on 8
April 2013 asking for a copy of the employee handbook for London
Underground.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. Please
note, we require a complete name for the purposes of the Freedom of
Information Act legislation. Could you please provide confirmation of your
full name to enable us to process your request.

 

A response will be provided to you by 6 May 2013.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

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Dear FOI,

hi my full name is kevin knowler

Yours sincerely,

kevin

FOI, Transport for London

Dear Mr Knowler

 

TfL Ref: FOI-0051-1314

 

Thank you for your email which we received on 8 April 2013.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and TfL’s information access policy. 

 

Unfortunately, from the description provided, we are unable to identify
the information you require. We do not have a specific handbook for all
employees, rather various sets that cover subsets.

 

To enable us to assist with your request, please provide a more detailed
description of the information you’re seeking together with any other
details you think might help us locate the information you require.
Particularly, can you clarify what it is you are looking for, e.g. dealing
with incidents, attendance, performance management, competence, uniform or
station appearance.  These all appear in different handbooks / standards.
Additionally, it would be helpful to know which area of the business are
you interested in, for example, Operations, Maintenance or back office.

 

The Freedom of Information Act allows you to request recorded information
held by Transport for London. There are limits on the time that TfL are
required to spend determining whether TfL holds the information you are
requesting and the time spent locating, retrieving and extracting it.
Therefore you should identify the information that you want as clearly and
concisely as you can, specifying the types of document that you are
looking for. You might also consider limiting your request to a particular
period of time, geographical area or specific departments of TfL.

 

Although your request can take the form of a question, rather than a
request for specific documents, TfL does not have to answer your question
if it would require the creation of new information or the provision of a
judgement, explanation, advice or opinion that was not already recorded at
the time of your request.

 

Please note that the 20 working day deadline for responding to your
request will depend on when we receive satisfactory additional information
to help clarify your request.  

 

If we hear nothing further from you by 1 May 2013 your response will be
treated as a new request.

 

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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Dear FOI,

thank you for your reply.
the information I am seeking relates to customer service roles and station apperance

Yours sincerely,

kevin

Dear FOI,

please could I have an update on my request, as by law I should have received a response by now

Yours sincerely,

kevin

FOI, Transport for London

3 Attachments

Dear Mr Knowler

 

TfL Ref: FOI-0051-1314

 

Thank you for your email received on 8 April 2013 asking for information
about customer service roles and station appearance handbooks. Please
accept my apologies for the delay in responding.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm we do hold some of the information you require.

 

We have located the attached handbooks which I believe answer your
request. Any TfL internal and individual personal telephone numbers have
been removed.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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