Employee Bonuses

UK Asset Resolution Limited did not have the information requested.

Dear UK Asset Resolution Limited,
Is customer feedback & reviews taken into account when handing out 4 figure bonuses to customer servces & debt help advisers who are clearly failing to achieve any customer satisfaction what so ever,or is it based on profits alone.

2.Mission impossible.I have yet to find an online customer review in favour of excellent customer/debt advisers service.i have however found an army of action groups & thousands of extremley upset customers who have not got a positive word to say about your rude, offensive & unhelpful call centre staff.Do you think you will be able to supply me with a genuine example of a excellent rated customer feedback relating to call centre services.I understand this request is borderline impossible & will take this into account on your response time.
Yours faithfully,
Graeme MacDonald.

UK Asset Resolution Limited

I will be out of the office starting 29/08/2013 and will not return until
16/09/2013.

In my absence please contact either John Wilson ([email address]) or
Haroon Sabar ([email address]).
Regards
Neil

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UK Asset Resolution Limited

Dear Mr MacDonald,

I am responding with regard to your email of 6 September regarding a
Freedom of Information Act (FOI) request.

NRAM and Bradford & Bingley plc are not public owned companies for the
purposes of the FOI, and therefore do not need to fulfil FOI requests.
 This is clearly stated in the legislation that placed Northern Rock plc
and Bradford & Bingley plc into public ownership.

While UKAR is subject to FOI it is a non-trading holding company and
therefore does not hold any of the information that you refer to.

Accordingly, we will not provide you with the information that you have
sought.

Yours sincerely,

Paul Hopkinson
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Dear UK Asset Resolution Limited,
If UKAR does not have the information I requested then your final sentence should have read that you cannot
Supply me with the information I sought.
By saying you will not supply me with information sought gives the impression that you do have the information I sought,please clarify.
Yours faithfully,

Graeme MacDonald

UK Asset Resolution Limited

Dear Mr MacDonald,

With reference to your latest email, I can confirm that UK Asset
Resolution Limited cannot supply you with the information you request, as
it is a non-trading holding company.
Yours sincerely,
P M Hopkinson.
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