Dear Mr Chamberlain

 

TfL Ref: FOI-1195-1213

 

Thank you for your email received by Transport for London (TfL) on 24
October 2012 asking for information about passengers using the Emirates
Air Line.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 21 November.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Lee Hill

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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Dear Mr Chamberlain

 

TfL Ref: FOI-1195-1213

 

Thank you for your email received by Transport for London (TfL) on 24
October 2012 asking for information about passenger numbers on the
Emirates Air Line.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and TfL’s information access policy. I can
confirm TfL does hold the information you require. You asked for:

 

a) The numbers of passengers using the Emirates Air Line each day, in each
direction, between Sunday 15 October and Saturday 21 October.

    

b) A breakdown of passenger numbers per hour of operation during that
week.

    

c) The number of multi-user ("5+") Oyster discounts issued that week.

    

d) The number of paper multi-trip boarding passes sold that week, and
broken down by each day of the week.

    

Assuming the dates are intended to be Sunday 14 October to Saturday 20
October, the requested data are as follows.

 

 

  PASSENGER NUMBERS  
Sunday Monday Tuesday Wednesday Thursday Friday Saturday    
14/10/2012 15/10/2012 16/10/2012 17/10/2012 18/10/2012 19/10/2012 20/10/2012    
                 
12,474                                                         
A TOTAL 2,674 1,280 3,430 3,533 2,892 16,180
                 
6,137                                                               
North 1,318 725 1,618 1,577 1,323 7,911
6,337                                                               
South 1,356 555 1,812 1,956 1,569 8,269
     
By hour    
B from
0700 0 6 8 3 14 6 0    
0800 0 28 12 16 40 13 169    
0900 135 30 37 65 45 67 367    
1000 397 148 0 305 362 254 746    
1100 944 304 0 334 369 455 1144    
1200 1,388 302 0 474 357 391 1735    
1300 1,795 390 0 309 346 384 1854    
1400 1,643 362 0 384 527 302 2087    
1500 1,988 320 0 498 403 248 2231    
1600 1,695 283 204 398 426 188 2077    
1700 1,422 203 558 301 335 204 1937    
1800 773 159 257 197 145 197 1242    
1900 294 139 204 146 164 183 591    
                   
 
     

   

C 5+ Oyster discounts are only calculated on a weekly basis for whole reporting weeks
ending on a Sunday date. The number for the week ending 21/10/2012 is 16.

 

 

  

 
       
Multi-pass    
D sold
   
TOTAL 6 8 0 3 7 7 10  

 

The number of journeys made on the Emirates Air Line after only five
months is currently over 1.5 million, this has already exceeded the first
financial year target of 1.3 million passenger journeys and current
passenger numbers are in line with TfL’s forecasts.

 

The purpose of the Emirates Air Line is to support regeneration in east
London. If the Emirates Air Line was at full capacity now there would be
serious concerns about how it could carry the future population growth it
was built to support. TfL expect passenger numbers to increase further as
regeneration takes place either side of the river.

 

Currently 42 per cent of journeys on the Emirates Air Line are made using
Oyster pay as you go - when a customer makes five journeys using Oyster
pay as you go in a week each journey costs £1.60. Regular users who may
not have an Oyster card can also buy a multi-journey pass enabling them to
travel across the Thames for just £1.60 per journey. As with all new
transport links, the number of regular users builds over a period of time
as people become familiar with new journey possibilities and ticket
options available to them.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Lee Hill

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

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