Dear Sir,

North Wales Fire and Rescue Service (NWFRS) hereby acknowledges receipt of
your request for information as detailed below, which is being actioned
under the terms of the Freedom of Information Act 2000. This is now
receiving the Service’s attention and a response will normally be provided
within 20 working days of the date of receipt.

To confirm, your request was received on 6^th August 2024, and you have
supplied an email address for response.

Yours faithfully,

Swyddog Rhyddid Gwybodaeth/Freedom of Information Officer
Gwasanaeth Tân ac Achub Gogledd Cymru/North Wales Fire and Rescue Service

Rydym yn croesawu gohebiaeth a galwadau yn y Gymraeg a’r Saesneg - byddwn
yn ymateb yn gyfartal i’r ddwy ac yn ateb yn eich dewis iaith heb oedi.

We welcome correspondence and calls in Welsh and English - we will respond
equally to both and will reply in your language of choice without delay.

Gwnewch yn siŵr eich bod yn profi’ch larwm mwg yn rheolaidd. Os nad oes
gennych larwm, neu os ydy’ch larwm wedi torri, ffoniwch 0800 169 1234,
anfonwch e-bost i [1][email address] neu ewch i
[2]www.gwastan-gogcymru.org.uk am gyngor ynglŷn â beth i’w wneud nesaf.

Please make sure that you regularly check your smoke alarm. If you do not
have one, or find that the one that you do have is not working, call 0800
169 1234, e-mail [3][email address] or visit
[4]www.nwales-fireservice.org.uk for advice on what to do next.

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Dear Sir,

Further to your recent request (copy below) made under the terms of the
Freedom of Information Act, it is clear that North Wales Fire and Rescue
Service (NWFRS) will be unable to provide a response without clarification
of the information required.

You have asked for response times but clarification is required on how you
would like those times calculated, e.g. is it on the basis of the time of
first call to arrival of the first appliance? Please confirm.

Also, how would you like the data to be presented, with figures for each
month during the relevant period and split between Retained Duty System
appliances and Wholetime/Day-Crewed appliances, or just one figure
covering all duty systems for each month?

Once you have clarified your request NWFRS will be able to prepare a
response. If clarification is not received within three months your
request will be considered to have lapsed (under Section 1(3) of the
Freedom of Information Act a public authority need not comply with a
request unless any further information reasonably required to locate the
information is supplied).

Yours faithfully,

Swyddog Rhyddid Gwybodaeth/Freedom of Information Officer
Gwasanaeth Tân ac Achub Gogledd Cymru/North Wales Fire and Rescue Service

[1][email address].cymru / [2][email address].wales

Rydym yn croesawu gohebiaeth a galwadau yn y Gymraeg a’r Saesneg - byddwn
yn ymateb yn gyfartal i’r ddwy ac yn ateb yn eich dewis iaith heb oedi.

We welcome correspondence and calls in Welsh and English - we will respond
equally to both and will reply in your language of choice without delay.

Gwnewch yn siŵr eich bod yn profi’ch larwm mwg yn rheolaidd. Os nad oes
gennych larwm, neu os ydy’ch larwm wedi torri, ffoniwch 0800 169 1234,
anfonwch e-bost i [3][email address].cymru  neu ewch i
[4]www.tangogleddcymru.llyw.cymru am gyngor  ynglŷn â beth i’w wneud
nesaf.

Please make sure that you regularly check your smoke alarm.  If you do not
have one, or find that the one that you do have is not working, call 0800
169 1234, e-mail [5][email address].wales or visit
[6]www.northwalesfire.gov.wales for advice on what to do next.

From: Brian Mottershead On Behalf Of FoI
Sent: 06 August 2024 14:47
To: 'Thomas Wilson' <[FOI #1155760 email]>
Subject: North Wales Fire and Rescue Service Freedom of Information
Request #1552

Dear Sir,

North Wales Fire and Rescue Service (NWFRS) hereby acknowledges receipt of
your request for information as detailed below, which is being actioned
under the terms of the Freedom of Information Act 2000. This is now
receiving the Service’s attention and a response will normally be provided
within 20 working days of the date of receipt.

To confirm, your request was received on 6^th August 2024, and you have
supplied an email address for response.

Yours faithfully,

Swyddog Rhyddid Gwybodaeth/Freedom of Information Officer
Gwasanaeth Tân ac Achub Gogledd Cymru/North Wales Fire and Rescue Service

Rydym yn croesawu gohebiaeth a galwadau yn y Gymraeg a’r Saesneg - byddwn
yn ymateb yn gyfartal i’r ddwy ac yn ateb yn eich dewis iaith heb oedi.

We welcome correspondence and calls in Welsh and English - we will respond
equally to both and will reply in your language of choice without delay.

Gwnewch yn siŵr eich bod yn profi’ch larwm mwg yn rheolaidd. Os nad oes
gennych larwm, neu os ydy’ch larwm wedi torri, ffoniwch 0800 169 1234,
anfonwch e-bost i [7][email address] neu ewch i
[8]www.gwastan-gogcymru.org.uk am gyngor ynglŷn â beth i’w wneud nesaf.

Please make sure that you regularly check your smoke alarm. If you do not
have one, or find that the one that you do have is not working, call 0800
169 1234, e-mail [9][email address] or visit
[10]www.nwales-fireservice.org.uk for advice on what to do next.

show quoted sections

Dear Sir,

Further to your recent request to North Wales Fire and Rescue Service
(NWFRS) made under the terms of the Freedom of Information Act regarding
response times between 1^st August 2023 and 31^st July 2024, please see
the attached spreadsheet for the response from NWFRS.

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original correspondence and should be addressed to:

The Freedom of Information Officer

North Wales Fire and Rescue Service Headquarters

Ffordd Salesbury

St Asaph Business Park

St Asaph

Denbighshire

LL17 0JJ

If you remain dissatisfied with the handling of your request, you have a
right to appeal to the Information Commissioner at:

The Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 08456 30 60 60 or 01625 54 57 45

Website: [1]www.ico.gov.uk

There is no charge for making an appeal.

Yours faithfully,

Swyddog Rhyddid Gwybodaeth/Freedom of Information Officer
Gwasanaeth Tân ac Achub Gogledd Cymru/North Wales Fire and Rescue Service

[2][email address].cymru / [3][email address].wales

Rydym yn croesawu gohebiaeth a galwadau yn y Gymraeg a’r Saesneg - byddwn
yn ymateb yn gyfartal i’r ddwy ac yn ateb yn eich dewis iaith heb oedi.

We welcome correspondence and calls in Welsh and English - we will respond
equally to both and will reply in your language of choice without delay.

Gwnewch yn siŵr eich bod yn profi’ch larwm mwg yn rheolaidd. Os nad oes
gennych larwm, neu os ydy’ch larwm wedi torri, ffoniwch 0800 169 1234,
anfonwch e-bost i [4][email address].cymru  neu ewch i
[5]www.tangogleddcymru.llyw.cymru am gyngor  ynglŷn â beth i’w wneud
nesaf.

Please make sure that you regularly check your smoke alarm.  If you do not
have one, or find that the one that you do have is not working, call 0800
169 1234, e-mail [6][email address].wales or visit
[7]www.northwalesfire.gov.wales for advice on what to do next.

show quoted sections