Emergency lifts at London Underground, Overground and DLR stations

The request was successful.

Dear Transport for London,

Could you please provide me with the information which Underground, Overground and DLR stations have emergency lifts which can be used by disabled customers if a public lift is out of service? Please specify the station, which platform they serve and if they provide street level access. Please include hidden lifts which are only available with the help of staff.

Yours faithfully,

Christiane Link

FOI, Transport for London

Dear Ms Link

 

Our Ref:         FOI-1141-1314

 

Thank you for your e-mail received on 30 September asking for information
about emergency lifts at London Underground, London Overground, and DLR
stations.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you 28 October 2013.

 

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

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FOI, Transport for London

This message has been hidden. The message was hidden due to formatting issues a replacement response has been provided below Please contact us if you have any questions. If you are the requester, then you may sign in to view the message.

FOI, Transport for London

1 Attachment

*** This email is a replacement of the response sent on 28 October 2013
that fixes some formatting problems in the original response ***

 

Dear Ms Link

 

Our Ref:         FOI-1141-1314

 

Thank you for your e-mail received on 30 September 2013 asking for
information about emergency lifts at London Underground, London
Overground, and Docklands Light Railway (DLR) stations.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold the information you require.

 

TfL is investing more than ever before to make the Tube and rail network
as accessible as possible for all customers, with 66 Tube stations and 40
London Overground stations now step-free. All DLR stations are already
step-free and the full fleet of 8,500 buses serving London is also
accessible. As part of the Mayor of London’s vision for improving
accessibility on the transport network, a further 27 London Underground
and London Overground stations will be made step free over the next 10
years.

 

I can confirm that there are no emergency lifts on the DLR network or at
London Overground managed stations that can be used when customer lifts
are out of service (note that this does not include information about
stations which are served by London Overground but managed by third
parties such as National Rail).

 

There are six London Underground stations which have lifts located in
staff-only areas (requiring assistance to operate) which would be
available in emergency situations to disabled customers if a customer lift
is out of service. They are:

 

Station Platform/level served Access
King’s Cross St Pancras Lift 9 – Northern line Ticket hall and street
Westminster Lift 1 – All levels Street
Canary Wharf Lift 3 – All levels Street
Waterloo Lift 3 – Jubilee Line Street
North Greenwich Lift 3 – Jubilee Line Street
Green Park Lift 3 – Interchange level Street

 

As a rule customers who need step-free access but who cannot use their
nearest step-free station due to a lift being out of service, are advised
to check the TfL website ([1]www.tfl.gov.uk) for the easiest and most
convenient alternative journey.

 

If this is not the information you are looking for please feel free to
contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[2][TfL request email]

 

*** This email is a replacement of the response sent on 28 October 2013
that fixes some formatting problems in the original response ***

 

 

References

Visible links
1. http://www.tfl.gov.uk/
2. mailto:[TfL request email]

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