EMERGENCY control room Cheshire Lines

Michael Edwards made this Freedom of Information request to Wirral Metropolitan Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Michael Edwards

Dear Wirral Metropolitan Borough Council,

Could you please give me the reasons three Community Patrol Officers deployed as Control Room Operators are in receipt of honorarium payments and what band it is paid too.
Also can you provide me with the full costs for the control room from 1.4.2014 too 1.4.2015 including overtime,agency staff,repairs and equipment.

Yours faithfully,

Michael Edwards(My real name)

George Skelton left an annotation ()

That is a very good question ! A control room that was ridulously earmarked for closure. Eleven competent and loyal staff "released".....but wait a minute!...this control room IS needed . It is key to so many different, useful, necessary functions that really we most keep it open and running! Wirral Council and its most senior officers made a terrible mistake. They have realised this finally and now need to make amends. Re-employ the former control room operators now!.. there are positions available . Do the right thing Wirral Council!!....Best of luck on your quest Mr Edwards

Michael Edwards left an annotation ()

Mr Skelton Wirral Council is meant to be open and transparent but getting relevant information is like getting blood out of a stone. This is quite straight forward people were made redundant but their job wasn't and they were deceived into walking out the door.
The fact staff are in the Emergency Control Room carrying out the same duties over 12 months on brings the question why were the staff made redundant, just a bit of honesty and maybe right what is wrong.

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

Good Afternoon


Wirral Council thanks you for your request, please find information as
follows in response to your queries.


4 members of staff were given honorariums due to loss of CCTV Control Room
staff through the Council’s Budget Options exercise. Agency staff had been
employed to handle calls and supervisors were needed for these new staff.
It was a management decision to give temporary honorariums to 4 existing
staff members.  This had been a management decision while the service was
in a state of flux during a period of time when they had not been able to
recruit staff. It was the only option available.


Community Patrol Officers (x2) to Control Room were Grade E to Grade G

The Dog Fouling Team Warden to Control Room was Grade D to Grade G

Dog Fouling Warden to temp. Community Patrol Officer was Grade C to Grade


The Council considers that the actual costing for the control room which
you have requested is commercially sensitive and therefore exempt
information under Section 43 of The Freedom of Information Act 2000 –
Commercial Interests.   The Council believes that to disclose the
information would be likely to prejudice the commercial interests of any
person. (A person may be an individual, a company, the public authority
itself or any other legal entity.)   The concept of commercial interest is
wide and a commercial interest relates to a person’s ability to
participate competitively in a commercial activity, i.e. the purchase and
sale of goods or services.  In reaching this decision the Council has had
regard to the advice contained within the guidance on the Information
Commissioner’s Office website at




The public interest test has been considered and the Council believes that
disclosure of any such information would be likely to prejudice the
commercial interests of any person.  The Council needs to operate in a
commercial and competitive environment and disclosure of information, in
this case, could prejudice the ability for the Council to operate


You have the right to ask for an internal review in respect of this
refusal of your request for information. This should be addressed to:
Information Manager ,Legal and Member Services, Town Hall, Brighton
Street, Wallasey, CH44 8ED, [2][Wirral Borough Council request email]   If you
are dissatisfied with the result of any internal review, you also have the
right to complain to the Information Commissioner, whose address is The
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF[3]www.ico.gov.uk



We trust you find this information of assistance, kind regards


Tracy O'Hare

Information Management

Transformation and Resources

Wirral Council


This information supplied to you is copyrighted and continues to  be
protected by the Copyright, Designs and Patents Act 1988. You are free  to
use it for your own purposes, including any non-commercial research you
are doing and for the purposes of news reporting. Any other reuse, for
example commercial publication, would require our specific permission, 
may involve licensing and the application of a charge.




show quoted sections

Michael Edwards left an annotation ()

Clearly stated now in black and white by Wirral council , Control Room staff made redundant but control room kept open.
Not only kept open but untrained agency staff taken on but had to be supervised to carry out the role.