Dear Metropolitan Police Service (MPS),

In response to my previous FOI request (2017100001072), you were unable to provide the information I was looking for, but did tell me what you would be able to provide. Thanks for this.

I'm now writing to request that you provide it.

You said:
"The National Call Handling Standards define the urgency of a police
response in the following ways:

Immediate (I)
Those calls where the immediate presence of a police officer will have a
significant impact on the outcome of the incident. If the officer is not
required immediately then the S grade should be applied.

Target: To attend within 12 minutes 75% of the time.

Significant Priority (S)
These are priority calls and this grade must be considered before the I
grade is used. The majority of calls requiring a police response within
an hour will attract this grade. This Grade will also be used to meet our
pledge commitment. "When responding to non-emergency cases involving
vulnerable victims and witnesses or agreed priorities we aim to get to you
within 60 minutes."

Target: To attend within 60 minutes.

Extended (E)
Any call that requires police attendance that can be scheduled will be
dealt with by appointment that will be agreed with the caller. The
appointment should take place on the day of the call or the following day
to ensure that an appropriate response is made within 48 hours. Calls in
this category should be dealt with by scheduled appointment.

Referred (R)
This grade applies to calls that do not require the attendance of a police
officer."

Under the Freedom of Information Act 2000 please provide the following information about emergency call responses, with regard to the categories provided:

1. The number of calls classified under categories (I), (S), (E) and (R) in the Camden borough for the last three years on record, broken down by each category and each individual year.

2. Please also categorise the above information by whether the target response time was met.

3. The number of arrests where the detainee was processed in a custody suite in the borough
of Camden for the last three years on record, broken down by each individual year.

Again, if any of these questions cannot be responded to for any reason, please provide answers to those which can be responded to at the soonest possible time, rather than waiting until all questions can be responded to before releasing any information.

I would like to receive this information electronically, preferably as a data set, eg. in Excel, NOT as a PDF. Please do not reply by post.

If the decision is made to withhold some of this data using exemptions in the Data Protection Act, please inform me of that fact and cite the exemptions used.

If some parts of this request are easier to answer than others, I would ask that you release the available data as soon as possible.

If you need any clarification then please do not hesitate to contact me. Under Section 16 it is your duty to provide advice and assistance and so I would expect you to contact me if you find this request unmanageable in any way.

I would be grateful if you could confirm in writing that you have received this request, and I look forward to hearing from you within the 20-working day statutory time period.

Yours faithfully,

Alexander Daniel

Metropolitan Police Service (MPS)

Dear Mr Daniel

Freedom of Information Request Reference No: 2017120000075

I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 02/12/2017.  I note you seek
access to the following information:

* Dear Metropolitan Police Service (MPS),

* In response to my previous FOI request (2017100001072), you were
unable to provide the information I was looking for, but did tell me
what you would be able to provide. Thanks for this. I'm now writing to
request that you provide it. You said: "The National Call Handling
Standards define the urgency of a police response in the following
ways: Immediate (I) Those calls where the immediate presence of a
police officer will have a significant impact on the outcome of the
incident. If the officer is not required immediately then the S grade
should be applied.   Target: To attend within 12 minutes 75% of the
time. Significant Priority (S) These are priority calls and this grade
must be considered before the I grade is used.  The majority of calls
requiring a police response within an hour will attract this grade.
This Grade will also be used to meet our pledge commitment.  "When
responding to non-emergency cases involving vulnerable victims and
witnesses or agreed priorities we aim to get to you within 60
minutes." Target: To attend within 60 minutes. Extended (E) Any call
that requires police attendance that can be scheduled will be dealt
with by appointment that will be agreed with the caller.  The
appointment should take place on the day of the call or the following
day to ensure that an appropriate response is made within 48 hours.
Calls in this category should be dealt with by scheduled appointment.
Referred (R) This grade applies to calls that do not require the
attendance of a police officer." Under the Freedom of Information Act
2000 please provide the following information about emergency call
responses, with regard to the categories provided: 1. The number of
calls classified under categories (I), (S), (E) and (R) in the Camden
borough for the last three years on record, broken down by each
category and each individual year. 2. Please also categorise the above
information by whether the target response time was met. 3. The number
of arrests where the detainee was processed in a custody suite in the
borough of Camden for the last three years on record, broken down by
each individual year. Again, if any of these questions cannot be
responded to for any reason, please provide answers to those which can
be responded to at the soonest possible time, rather than waiting
until all questions can be responded to before releasing any
information. I would like to receive this information electronically,
preferably as a data set, eg. in Excel, NOT as a PDF. Please do not
reply by post. If the decision is made to withhold some of this data
using exemptions in the Data Protection Act, please inform me of that
fact and cite the exemptions used. If some parts of this request are
easier to answer than others, I would ask that you release the
available data as soon as possible.

Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act).  You will receive a response within the
statutory timescale of 20 working days as defined by the Act.  

If you have any further enquiries concerning this matter, please contact
us at [email address] or on the phone at 0207 161 3500, quoting the
reference number above. Should your enquiry relate to the logging or
allocations process we will be able to assist you directly and where your
enquiry relates to other matters (such as the status of the request) we
will be able to pass on a message and/or advise you of the relevant
contact details.

Yours sincerely

Peter Deja
Support Officer - Freedom of Information Triage Team
 
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.  

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Information Rights Unit
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.

The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.ico.org.uk.  Alternatively, write to or
phone:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk

Metropolitan Police Service (MPS)

2 Attachments

Dear Mr Daniel,

Freedom of Information Request Reference No: 2017120000075

I write in response to your request for information that was received by
the Metropolitan Police Service (MPS) on 02 December 2017. I apologise for
the delay in responding to your request and any inconvenience caused. I
note that you seek access to the following information:

"1. The number of calls classified under categories (I), (S), (E) and (R)
in the Camden borough for the last three years on record, broken down by
each category and each individual year.

2. Please also categorise the above information by whether the target
response time was met.

3. The number of arrests where the detainee was processed in a custody
suite in the borough of Camden for the last three years on record, broken
down by each individual year."

Following receipt of your request, I have conducted searches to locate
information relevant to your request. These searches located the requested
information.

DECISION
I have disclosed the located information to you. Please find attached
information pursuant to your request above.

COMPLAINT RIGHTS
This notice concludes your request for information. I would like to thank
you for your interest in the MPS.

Your attention is drawn to the attached sheet which details your right of
complaint.

Should you have any further enquiries concerning this matter, please write
or contact Damion Baird on telephone number 0207 161 6510 quoting the
reference number above.

Yours sincerely

Damion Baird

In complying with their statutory duty under sections 1 and 11 of the
Freedom of Information Act 2000 to release the enclosed information, the
Metropolitan Police Service will not breach the Copyright, Designs and
Patents Act 1988. However, the rights of the copyright owner of the
enclosed information will continue to be protected by law.  Applications
for the copyright owner's written permission to reproduce any part of the
attached information should be addressed to MPS Directorate of Legal
Services, 10 Lambs Conduit Street, London, WC1N 3NR.
 

COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.  

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Information Rights Unit
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.

The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.ico.org.uk.  Alternatively, write to or
phone:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk

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