Emergency and Non Emergency statistics

Alison Stevens made this Freedom of Information request to East Midlands Ambulance Service NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear East Midlands Ambulance Service NHS Trust,
Can you please answer the following questions.with regards to this freedom of information request.
1.How many times has an emergency ambulance been more than half an hour late via a 999 call in the past 6 calendar months?
2.How many times has an ambulance taken more than four hours ro reach a patient and take them to hospital other than an emergency call in the past 6 calendar months?
3.How many complaints have East Midlands ambulance service had via Patients in the past 6 calendar months?
4.How many complaints have east Midlands ambulance had from a patients family member in the past 6 calendar months?
5.What is longest time that an ambulance has taken to reach an emergency situation in the past 6 calendar months?
What is the longest time that an ambulance has taken to reach a patient .non emergency situation in the last 6 calendar months?

Yours faithfully,

Alison Stevens

Williams Matthew, East Midlands Ambulance Service NHS Trust

3 Attachments

Ref: FOI/15/194

 

30 November 2015

 

Dear Ms Stevens

 

Thank you for your e-mail dated 28 November 2015 requesting information
about emergency and non-emergency statistics.

 

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within 20 working days.

 

If you have any queries about this request please do not hesitate to
contact me. 

 

Yours Sincerely

 

Matthew Williams

 

[1]Description: [2]cid:image005.png@01D0CAE2.B1559520
Description:
Description: Telephone: 0115 9193446
Description:
Description: hello my [3][email address]
name is
[4]www.emas.nhs.uk
Matthew Williams
Records Manager                         @EMASNHSTRUST[5]Description:
Description: Description: Description: Description:
East Midlands Description: Description: Description: Description:
Ambulance Service NHS cid:image002.png@01CF367A.50F55880
Trust
Nottinghamshire
Headquarters

Beechdale Road

Nottingham

NG8 3LL

 

 

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Williams Matthew, East Midlands Ambulance Service NHS Trust

3 Attachments

Ref: FOI/15/194

 

29 December 2015

 

Dear Ms Stevens

 

We are writing further to your e-mail dated 28 November 2015 requesting
information about emergency and non-emergency statistics.

 

There are many reasons why a delay in responding to a patient can occur,
these include:

 

·         The distance a crew has to travel to the scene – particularly in
rural areas

·         Crews not being able to access a property meaning that, for
example, carers, the Police and other agencies have to be contacted to
assist

·         Crews being unable to locate the patient due to 999 callers not
giving accurate information

·         Crews having difficulty accessing the scene, for example, off
road locations

·         Inclement or severe weather conditions

·         Police officers advising us not to approach the scene until they
declare it safe to do so

·         Crews experiencing hold-ups en route, for example, at railway
crossings (especially if on the only available route to a particular
property)

 

Please note that we sent a response to a total of 291,891 separate
emergency incidents between 1 June 2015 and 30 November 2015, and received
a total of 49 complaints.  This equates to a complaint rate of 0.00017%. 
We positively encourage members of the public to contact us if they are
not happy with the service provided and always provide complainants with
an open and honest response. 

 

Having said the above, the questions you have raised along with their
answers are as follows:

 

1.     How many times has an emergency ambulance been more than half an
hour late via a 999 call in the past 6 calendar months?  We can confirm
that an emergency ambulance has been half an hour or more late from 1 June
2015 to 30 November 2015 on 43,052 separate occasions relating to 999
calls.

 

2.     How many times has an ambulance taken more than four hours to reach
a patient and take them to hospital other than an emergency call in the
past 6 calendar months?  An ambulance has taken more than four hours to
reach a patient and taken them to Hospital for non-emergency calls on
1,960 separate occasions from 1 June 2015 to 30 November 2015.

 

3.     How many complaints have East Midlands Ambulance Service had via
Patients in the past 6 calendar months?  We can confirm that a total of 10
complaints were received from 1 June 2015 to 30 November 2015 from the
patient themselves, which equates to a complaint rate of 0.000034%.

 

4.     How many complaints have East Midlands Ambulance Service had from a
patient’s family member in the past 6 calendar months?  We can confirm
that a total of 31 complaints were received from the patient’s relatives
in from 1 June 2015 to 30 November 2015, which equates to a complaint rate
of 0.00011%.

 

5.     What is longest time that an ambulance has taken to reach an
emergency situation in the past 6 calendar months?  The longest time that
an ambulance took to reach an emergency situation between 1 June 2015 and
30 November 2015 was 6 hours, 14 minutes and 48 seconds.  This related to
a Green 2 categorised call involving a patient in the Nottingham area, and
the delay was due to there being no available resources and extremely high
demand on the service at the time.

 

6.     What is the longest time that an ambulance has taken to reach a
patient, non-emergency situation in the last 6 calendar months?  The
longest time that an ambulance took to reach non-emergency situation
between 1 June 2015 and 30 November 2015 was 15 hours, 50 minutes and 47
seconds.  This related to an urgent (non-emergency) transfer of a patient
between Hospitals in the Nottingham area, and the delay was again due to
there being no available resources and extremely high demand on the
service at the time.

 

Yours Sincerely

 

Matthew Williams

 

Notes:

 

We’re interested in your views on how we deal with Freedom of Information
requests and would welcome your feedback.  Please take a few moments to
complete our short questionnaire – available here at:
[1]http://www.emas.nhs.uk/freedom-of-inform....

 

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review.  Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to:

 

Matthew Williams, Records Manager, Information Governance and Compliance
Team, East Midlands Ambulance Service NHS Trust, Trust Headquarters, 1
Horizon Place, Mellors Way, Nottingham Business Park, Nottingham NG8 6PY.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  The Information Commissioner can be contacted at:  Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

 

[2]Description: [3]cid:image005.png@01D0CAE2.B1559520
Description:
Description: Telephone: 0115 9193446
Description:
Description: hello my [4][email address]
name is
[5]www.emas.nhs.uk
Matthew Williams
Records Manager                         @EMASNHSTRUST[6]Description:
Description: Description: Description: Description:
East Midlands Description: Description: Description: Description:
Ambulance Service NHS cid:image002.png@01CF367A.50F55880
Trust
Nottinghamshire
Headquarters

Beechdale Road

Nottingham

NG8 3LL

 

 

 

From: Williams Matthew
Sent: 30 November 2015 11:29
To: '[FOI #304969 email]'
Subject: Freedom of Information Request - Emergency and Non Emergency
statistics

 

Ref: FOI/15/194

 

30 November 2015

 

Dear Ms Stevens

 

Thank you for your e-mail dated 28 November 2015 requesting information
about emergency and non-emergency statistics.

 

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within 20 working days.

 

If you have any queries about this request please do not hesitate to
contact me. 

 

Yours Sincerely

 

Matthew Williams

 

[7]Description: [8]cid:image005.png@01D0CAE2.B1559520
Description:
Description: Telephone: 0115 9193446
Description:
Description: hello [9][email address]
my name is
[10]www.emas.nhs.uk
Matthew Williams
Records Manager                         @EMASNHSTRUST[11]Description:
Description: Description: Description: Description:
East Midlands Description: Description: Description: Description:
Ambulance Service cid:image002.png@01CF367A.50F55880
NHS Trust
Nottinghamshire
Headquarters

Beechdale Road

Nottingham

NG8 3LL

 

 

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