Emergency access to St James estate when Markhouse Ave is blocked.

Re: "FOI request - Emergency access to St James estate "
Reference: FOI349599407
Date of request: 2021-07-15 14:53:21

Dear Charles Edwards,

Thank you for your recent request for information. Your request has been
received and we are dealing with it under the terms of the Freedom of
Information Act (2000), and in line with the Council's policy and
protocols.

In some circumstances a fee may be payable and if that is the case, we
will let you know. A fees notice will be issued to you, and you will be
required to pay before we will proceed to deal with your request.

If you have any queries about this message, please contact us via email
at: [1][email address] or by post at:

The London Borough of Waltham Forest
Town Hall
Forest Road
London
E17 4JF

Please remember to quote the reference number above in any future
communications.

Kind regards,

The Information Officer
The London Borough of Waltham Forest
Town Hall
Forest Road
London
E17 4JF
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References

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1. mailto:[email address]?subject=FOI%20Query

Re: FOI Response FOI349599407 "FOI request - Emergency access to St James
estate ".

Dear Charles Edwards,

I am writing to confirm that the Council has now completed its search for
the information which you requested on 15th July 2021 about FOI request -
Emergency access to St James estate .

The information supplied has been provided by the department responsible
for the service delivery.

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other reuse, for example commercial
publication, would require the permission of the copyright holder.

Q1) It states the keys are available to all the emergency services. Where
are they kept 'available' ? And where is this information available to
notify emergency services arriving at Station Road LTN? Can you expand on
this? The only emergency service that carry keys are the fire brigade. So
please explain how the LAS and Police are to enter the estate and within
LAS Cat 1 response time of 7 mins if they don't have the keys?. Ref.
quotes below, is this acceptable to WF Council and what have the emergency
services stated about this?

It is the responsibility of each of the emergency services to decide
whether to provide keys for lockable bollards. All emergency services are
aware of the type and specification of padlocks and keys; and therefore
have the ability to provide these if required. Generally the emergency
services do not mobilise from a given point (i.e. a headquarters/local
station). The common scenario is either a) a unit will be mobilised from a
point that is in the nearest proximity to the incident or b) a mobile unit
will accept the call to attend an incident, usually from a location near
to the incident. This is to enable the shortest response time.

Q2) The other suggestion was to enter the estate via the bus gate. This is
no entry for motor vehicles and doesn't state except for emergency
vehicles. Further more, it is at least a 2.1 mile detour through busy
traffic estimated at 15 additional mins and far in excess of LAS Cat 1
response time of 7 mins. Ref. quotes below, is this acceptable to WF
Council and what have the emergency services stated about this?

The emergency services are as standard procedure consulted throughout the
scheme development process; and at the statutory consultation stage they
are sent copies of the traffic orders that state they are exempt from
restrictions (i.e. camera enforced closures/bus gates/nodal filters etc).
Also, during the scheme development process the emergency services
endorsed the implementation of the bus gate as this proposal also included
the removal of the permanent closure on South Access Road junction with
Argall Avenue and also removed the requirement to utilise a route through
the council depot, which both expedite emergency routes.

If you are unhappy with the service you have received in relation to your
request and wish to request a review of our decision, you should contact
us via e-mail at:[1][email address] or by post:

The London Borough of Waltham Forest
The Information Officer
Town Hall
Forest Road
London
E17 4JA

Please remember to quote the reference number FOI349599407 in any future
communications.

If you are not content with the outcome your review, you may apply
directly to the Information Commissioner's Office (ICO) for a decision.
Generally, the ICO cannot make a decision unless you have exhausted the
complaints procedure provided by the Council.

Kind regards,
The Information Officer

Kind regards,

The Information Officer
The London Borough of Waltham Forest
Town Hall
Forest Road
London
E17 4JF
CONFIDENTIALITY NOTICE: The information contained in this e-mail is
intended only for the addressee(s). It may contain privileged and
confidential information and, if you are not the intended recipient, you
must not read, copy or distribute it, nor take any action in reliance upon
it. If you have received this e-mail in error, please inform the sender as
soon as possible and delete the e-mail from your computer. E-mail may be
corrupted or altered during or after transmission. We accept no
responsibility for changes made to this e-mail after it was sent. Whilst
we take reasonable steps to identify software viruses, any attachments to
this email may contain viruses which our anti-virus software has failed to
identify. No liability is accepted for such viruses, and we therefore
recommend that you carry out your own anti-virus checks before opening any
attachments. Information contained in this e-mail may be subject to public
disclosure under the Freedom of Information Act 2000 or the Environmental
Information Regulations 2004.

References

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1. mailto:[email address]

Dear Charles,

Your reference number is CU353008021.

Thank you for submission via the Contact Us form.

We acknowledge receipt of your complaint which will be considered under
Stage 1 of the Council’s Corporate Complaints Procedure. This has been
passed on to the appropriate Service for investigation and response.

The Council will respond to you within 20 working days from the date of
receipt, in accordance with our complaints procedure.

Should you require any additional information regarding the Council's
complaint process, please visit the Complaints Page on our
[1]www.walthamforest.gov.uk/content/complaints

All new complaints will initially be dealt with at Stage 1 of our
procedure.

You can check the progress of your issue by logging in to your
[2]MyAccount.

Yours sincerely,
Waltham Forest Council

This email address is not monitored. Please do not reply to this email.

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must not read, copy or distribute it, nor take any action in reliance upon
it. If you have received this e-mail in error, please inform the sender as
soon as possible and delete the e-mail from your computer. E-mail may be
corrupted or altered during or after transmission. We accept no
responsibility for changes made to this e-mail after it was sent. Whilst
we take reasonable steps to identify software viruses, any attachments to
this email may contain viruses which our anti-virus software has failed to
identify. No liability is accepted for such viruses, and we therefore
recommend that you carry out your own anti-virus checks before opening any
attachments. Information contained in this e-mail may be subject to public
disclosure under the Freedom of Information Act 2000 or the Environmental
Information Regulations 2004.

References

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1. http://www.walthamforest.gov.uk/content/...
2. https://portal.walthamforest.gov.uk/NewM...

Dear Charles,

Request for Review under the Freedom of Information Act

FOI reference number FOI349599407 

Review reference number CU353008021

I acknowledge receipt of your request for review under the Freedom of
Information Act, on 29 July 2021.

I confirm that the Council will endeavour to provide a full response to
your Data Complaint within 20 working days from the date of receipt. If it
is not possible for us to reach a decision within 20 working days, we will
write to you again to keep you informed of our progress.

A response will be sent to you by the Council’s Data Protection Officer by
or on 26 August 2021.  

Once you receive the response, if you remain dissatisfied, you will have
the right to escalate the matter to the Information Commissioner.

More information about this will be provided in the response to your
request for review.

The Information Commissioner’s website can be found at
[1]https://ico.org.uk/

If you have any queries about your request, please email
[2][Waltham Forest Borough Council request email], quoting the reference numbers
shown above.

Your reference number is CU353008021.

Yours sincerely,
Waltham Forest Council

This email address is not monitored. Please do not reply to this email.

CONFIDENTIALITY NOTICE: The information contained in this e-mail is
intended only for the addressee(s). It may contain privileged and
confidential information and, if you are not the intended recipient, you
must not read, copy or distribute it, nor take any action in reliance upon
it. If you have received this e-mail in error, please inform the sender as
soon as possible and delete the e-mail from your computer. E-mail may be
corrupted or altered during or after transmission. We accept no
responsibility for changes made to this e-mail after it was sent. Whilst
we take reasonable steps to identify software viruses, any attachments to
this email may contain viruses which our anti-virus software has failed to
identify. No liability is accepted for such viruses, and we therefore
recommend that you carry out your own anti-virus checks before opening any
attachments. Information contained in this e-mail may be subject to public
disclosure under the Freedom of Information Act 2000 or the Environmental
Information Regulations 2004.

References

Visible links
1. https://ico.org.uk/
2. mailto:[Waltham Forest Borough Council request email]

Dear Mr. Charles Edwards,

Thank you for contacting the Council. Please find attached the above
mentioned in accordance with your request.

Yours sincerely,

Data Complaints

London Borough of Waltham Forest

CONFIDENTIALITY NOTICE: The information contained in this e-mail is
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identified or identifiable living individual is subject to the provisions
of the Data Protection Act 2018 (DPA 2018). The intended recipient of this
email, together with any attachments therein must process (as defined by
the General Data Protection Regulation) the information in accordance with
the DPA 2018.’ E-mail may be corrupted or altered during or after
transmission. We accept no responsibility for changes made to this e-mail
after it was sent. Whilst we take reasonable steps to identify software
viruses, any attachments to this email may contain viruses which our
anti-virus software has failed to identify. No liability is accepted for
such viruses, and we therefore recommend that you carry out your own
anti-virus checks before opening any attachments. Information contained in
this e-mail may be subject to public disclosure under the Freedom of
Information Act 2000 or the Environmental Information Regulations 2004.

Please do not reply to this message. This mail box is not monitored. If
you wish to communicate with us regarding your complaint please email
[Waltham Forest Borough Council request email] CONFIDENTIALITY NOTICE: The
information contained in this e-mail is intended only for the
addressee(s). It may contain privileged and confidential information and,
if you are not the intended recipient, you must not read, copy or
distribute it, nor take any action in reliance upon it. If you have
received this e-mail in error, please inform the sender as soon as
possible and delete the e-mail from your computer. Any information
contained in this email or in attachments to this email that relates to an
identified or identifiable living individual is subject to the provisions
of the Data Protection Act 2018 (DPA 2018). The intended recipient of this
email, together with any attachments therein must process (as defined by
the General Data Protection Regulation) the information in accordance with
the DPA 2018.’ E-mail may be corrupted or altered during or after
transmission. We accept no responsibility for changes made to this e-mail
after it was sent. Whilst we take reasonable steps to identify software
viruses, any attachments to this email may contain viruses which our
anti-virus software has failed to identify. No liability is accepted for
such viruses, and we therefore recommend that you carry out your own
anti-virus checks before opening any attachments. Information contained in
this e-mail may be subject to public disclosure under the Freedom of
Information Act 2000 or the Environmental Information Regulations 2004.

Dear Charles,

We have responded to your case with reference number CU353008021.

Please find attached our response.

Yours sincerely,
Waltham Forest Council

This email address is not monitored. Please do not reply to this email.

CONFIDENTIALITY NOTICE: The information contained in this e-mail is
intended only for the addressee(s). It may contain privileged and
confidential information and, if you are not the intended recipient, you
must not read, copy or distribute it, nor take any action in reliance upon
it. If you have received this e-mail in error, please inform the sender as
soon as possible and delete the e-mail from your computer. E-mail may be
corrupted or altered during or after transmission. We accept no
responsibility for changes made to this e-mail after it was sent. Whilst
we take reasonable steps to identify software viruses, any attachments to
this email may contain viruses which our anti-virus software has failed to
identify. No liability is accepted for such viruses, and we therefore
recommend that you carry out your own anti-virus checks before opening any
attachments. Information contained in this e-mail may be subject to public
disclosure under the Freedom of Information Act 2000 or the Environmental
Information Regulations 2004.