Electronic monitoring system

The request was successful.

Dear Sir or Madam,

I would like to request further information regarding the system that the in house Home Care Department has in place to monitor the delivery of care services to service users within their own home.

I understand that traditionally a method of recording service delivery was by means of paper documents that were signed by the service user to confirm service had been delivered. Please can you confirm if this is still the case within this Local Authority or if there is an electronic system that has or will be introduced to replace this paper system?

I would be grateful if you could also confirm the name of the electronic system that is or will be implemented.

Kind Regards

Helen

FreedomofInformation, Rotherham Metropolitan Borough Council

Dear Helen,

I acknowledge receipt of your request for information and will get a
full response to you as soon as possible.

Yours sincerely,

Sarah Corbett
Data Protection and Information Security Officer
Legal Services
Chief Executives Directorate
Rotherham Metropolitan Borough Council

Tel: 01709 823566
Internal from old: 7423566
Internal from new: 23566

Email: [email address]
Visit our website: http://www.rotherham.gov.uk

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Ryalls, Sharon, Rotherham Metropolitan Borough Council

Dear Helen

Freedom of Information Act 2000 - Request for Information

I acknowledge receipt of your request to access information in relation to
electronic monitoring system.

I will contact you again to inform you of further progress.

Yours sincerely

Stuart Purcell

Customer Service Officer

Sharon Ryalls

Administrative Assistant

Service Quality Team, Commissioning & Partnerships

(winner of the NHS Y&H Health & Social Care Awards for Improvement through
Leadership 2009)

Neighbourhoods & Adult Services

Rotherham Metropolitan Borough Council

Tel. 01709 (82)3711

Fax 01709 (82)3430

E:mail [1][email address]

Visit our website: [2]http://www.rotherham.gov.uk

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References

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2. http://www.rotherham.gov.uk/

Purcell, Stuart, Rotherham Metropolitan Borough Council

Helen

Regarding your request regarding monitoring of home care services.

Please find the information below;

If you are not satisfied with this response you have the right to an
internal review by the Council. Please contact us via Sarah Corbett, Data
Protection and Information Security Officer, Legal Services, Civic
Building, Walker Place, Rotherham. S65 1UF. If you are not satisfied with
the internal review, you can appeal to the Information Commissioner.
Contact details are: Information Commissioner's Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire. SK9 5AF. Telephone 01625 545700.
Alternatively go to <[1]http://www.ico.gov.uk/>

In accordance with the policies of Rotherham Metropolitan Borough Council
(RMBC) I am advising you that the cost to the authority of obtaining this
information has been £30 which reflects the staff time and administration
costs involved. RMBC however does not currently make any charge to
customers for processing Freedom of Information Act requests.

Thanks

Stuart Purcell

Customer Service Officer

o           Maintenance Care/support - could be short term e.g.
end of life care or longer term support e.g. dementia care, complex care
needs.

o           Home Enabling Service - new customer referrals from
the community or from hospital discharges.

Social Care Assessment

A Social Worker would undertake either a Social Care Assessment or formal
review of a customer's needs. They would apply Fair Access to Care
criteria, (and evidence of other risk factors) to determine eligibility
for services.

Support Plan

A Support Plan is completed by a Domiciliary Care Officer, (DCO) either
following a home visit or prior to discharge from hospital.

This Support Plan will commence with a quantified package of support but
is expected to change and reduce over the period of re-ablement. It is
understood that there may be a modest increase in the hours as staff
assist customers to perform some key self-care tasks, which require more
time than just `doing for' the customer. This extra time is anticipated in
the initial specification of hours.

This Support Plan is signed by the customer, held within Electronic Social
Care Records and a copy retained in the Personal Held Record. A paper copy
is also filed at the Enabling Service Locality Office. The Support Plan
initiates the completion of the weekly Contact Sheets by Home Enablers and
is a reference point for the Home Enablers.

Contact Sheet

The Contact Sheet is a record covering seven days and reflects the
outcomes and goals set out for the customer in the Support Plan. It sets
out the tasks applicable to Home Enabling.

The Contact Sheet monitors the customer's progress towards achieving
independence. Home Enablers record the customer progress at each visit and
overall progress is summarised at the end of each week.

   

Contact Sheets are delivered to the customer by the DCO and stored in the
Customer held file. They are signed weekly by the customer, collected and
returned by the Home Enabler to the locality office at the end of the week
for analysis and retention.

Home Enabling Service is provided for a period of 12 weeks. At the agreed
end date or before if the customer has reached a plateau, or if no further
service is required, the DCO contacts the Social Worker or Assessment
Direct to request a formal review.

Care Recording Documents

Care Recording Documents are used to record service provided to customers
in receipt of longer term maintenance support (Home Care). Their purpose
is to confirm that all tasks required to be undertaken for each customer
have been completed and by which worker/s.

The CRD is retained in the customer's home. It covers a period of 1 month.
Home Carers/Enablers initial against each task to confirm that the task
has been undertaken. The form is also used to record any significant
occurrence.

At the end of the month the CRD is returned to the Locality office where
it is checked by the DCO and then filed.

           

Time Sheets

Home Enablers complete an individual weekly time sheet which details the
number of visits to each customer and the amount of time spent with each
customer. Customers are asked to sign the time sheets at the end of each
week to confirm that service has been received as specified by the Home
Enabler on the time sheet.

Completed time sheets are returned at the end of the week to the
Domiciliary Services Locality office for authorisation for payment.

Other monitoring methods

In addition to the above documents, the delivery of care is further
monitored by the Domiciliary Care Officers through:-

Visits to customers

Supervision of care staff - one to one and observed supervisions

Performance and Development Reviews

Training

Electronic Monitoring

We do not currently have an electronic system in place but this is
something that may be procured at a future date.

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Dear Stuart,

A sincere thank you for such a detailed letter giving excellent information

Kind Regards,

Helen