We don't know whether the most recent response to this request contains information or not – if you are William please sign in and let everyone know.

Electric bills gas bills kieth court Lt 5xj

William made this Freedom of Information request to Onward Homes Limited
This authority is not subject to FOI law, so is not legally obliged to respond (details).
This request has been closed to new correspondence. Contact us if you think it should be reopened.

We're waiting for William to read recent responses and update the status.

Dear Onward Homes Limited,
Id like to receive comunual electric bills gas bills for l4 5xj regarding your service charges over the last two years .

Yours faithfully,
Mr William miller

Onward Customer Services, Onward Homes Limited

2 Attachments

Thank you for contacting Onward Homes. 

If your enquiry is of a non-urgent nature, no further action is required
and we aim to respond as soon as possible within five working days, we are
currently experiencing a higher than anticipated volume of emails so it
may take a little longer than normal for us to reply.
If you are reporting an emergency, please do call us on 0300 555 0600 and
continue to hold. Your call will be answered as quickly as possible.

We do require your full name, address and date of birth to deal with your
enquiry and if your email address is not registered with us we may need to
ask you to confirm additional information in order to deal with your
enquiry.

There are many ways in which you can contact our Customer Services team.
You can report your own repairs, view your rent account and send us a
message via our customer portal [1]My Onward 😊

Did you know we also have our live chat facility that can provide you with
an answer to your enquiry within a few minutes. You can access this
via  [2]Onward: Creating Positive Spaces and click on the live chat
button. 

If the MyOnward Portal or the live chat facility resolves your enquiry and
you no longer need our help, please respond to this email and we will
close the email down for you. 

BumpYard-Sig:bYLVgKBqYlaDtyEN3aRHbd/WbZo5tkUtbGqoPL58QXw=.

 

 ​
[3]Onward Homes
The Globe Centre,
1a Enterprise Way,
Accrington, BB5 0FL
 
0300 555 0600
[4][email address]
[5]onward.co.uk
 
[6][IMG]
Part of Onward Homes
[7][IMG]

From: [FOI #965341 email]
Sent: 3/27/2023 5:01:35 PM
Subject: [EXTERNAL] : Freedom of Information request - Electric bills gas
bills kieth court Lt 5xj

[EXTERNAL EMAIL] This email originated from outside of Onward. DO NOT
CLICK links or open attachments unless you recognise the sender and know
the content is safe.

Dear Onward Homes Limited,
Id like to receive comunual electric bills gas bills for l4 5xj regarding
your service charges over the last two years .

Yours faithfully,
Mr William miller

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #965341 email]

Is [Onward Homes Limited request email] the wrong address for Freedom of
Information requests to Onward Homes Limited? If so, please contact us
using this form:
https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
https://www.whatdotheyknow.com/help/ico-...
https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Onward Customer Service, Onward Homes Limited

2 Attachments

RE: [EXTERNAL] : Freedom of Information request - Electric bills gas bills
kieth court Lt 5xj
Good afternoon William, 

Thank you for your email. 

Please could you provide your address, date of birth, email address and
phone number please? 

Once you confirm these details we can look into this further for you. 

Kind regards, 

Carmel 

Have you experienced exceptional customer service from an Onward team
member or one of our contractors? Do you believe their efforts should be
recognised? Why not nominate them for a WOW! Award?

The WOW! Awards will help us uncover stories of great customer service, as
well as provide useful feedback that will shape the services we deliver
for our customers. Both Onward colleagues and our contractors will be
eligible for the WOW! Awards and all customer nominations are read and
assessed independently by the WOW! team.

[1]Click here to find out more, share your experience and let us know how
our team members have gone above and beyond to make #TheOnwardDifference.

You may receive a survey shortly after this email. The purpose of the
survey is to gain feedback on the service I have provided to you today.
Please only complete the survey when your enquiry has been fully resolved.
Please be advised that a member of the team may contact you to discuss
your feedback with you.

 

 ​
[2]Onward Homes
The Globe Centre,
1a Enterprise Way,
Accrington, BB5 0FL
 
0300 555 0600
[3][email address]
[4]onward.co.uk
 
[5][IMG]
Part of Onward Homes
[6][IMG]

From: [[FOI #965341 email]]
Sent: 27/03/2023, 17:01:35
To: FOI requests at Onward Homes Limited[[Onward Homes Limited request email]]
Subject: [EXTERNAL] : Freedom of Information request - Electric bills gas
bills kieth court Lt 5xj
[EXTERNAL EMAIL] This email originated from outside of Onward. DO NOT
CLICK links or open attachments unless you recognise the sender and know
the content is safe.

Dear Onward Homes Limited,
Id like to receive comunual electric bills gas bills for l4 5xj regarding
your service charges over the last two years .

Yours faithfully,
Mr William miller

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[7][FOI #965341 email]

Is [8][Onward Homes Limited request email] the wrong address for Freedom of
Information requests to Onward Homes Limited? If so, please contact us
using this form:
[9]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[10]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[11]https://www.whatdotheyknow.com/help/ico-...
[12]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are William please sign in and let everyone know.