Thank you for contacting Onward Homes. 

If your enquiry is of a non-urgent nature, no further action is required
and we aim to respond as soon as possible within five working days, we are
currently experiencing a higher than anticipated volume of emails so it
may take a little longer than normal for us to reply.
If you are reporting an emergency, please do call us on 0300 555 0600 and
continue to hold. Your call will be answered as quickly as possible.

We do require your full name, address and date of birth to deal with your
enquiry and if your email address is not registered with us we may need to
ask you to confirm additional information in order to deal with your
enquiry.

There are many ways in which you can contact our Customer Services team.
You can report your own repairs, view your rent account and send us a
message via our customer portal [1]My Onward 😊

Did you know we also have our live chat facility that can provide you with
an answer to your enquiry within a few minutes. You can access this
via  [2]Onward: Creating Positive Spaces and click on the live chat
button. 

If the MyOnward Portal or the live chat facility resolves your enquiry and
you no longer need our help, please respond to this email and we will
close the email down for you. 

BumpYard-Sig:bYLVgKBqYlaDtyEN3aRHbYIRxZzj3dCcl6cPmspXGxM=.

 ​
[3]Onward Homes
The Globe Centre,
1a Enterprise Way,
Accrington, BB5 0FL
 
0300 555 0600
[4][email address]
[5]onward.co.uk
 
[6][IMG]
Part of Onward Homes
[7][IMG]

From: [FOI #965338 email]
Sent: 3/27/2023 4:48:56 PM
Subject: [EXTERNAL] : Freedom of Information request - Electric bills gas
bills kieth court Lt 5xj

[EXTERNAL EMAIL] This email originated from outside of Onward. DO NOT
CLICK links or open attachments unless you recognise the sender and know
the content is safe.

Dear Onward Homes Limited,
Id like to receive comunual electric bills gas bills for l4 5xj regarding
your service charges over the last two years .

Yours faithfully,
Mr w miller

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #965338 email]

Is [Onward Homes Limited request email] the wrong address for Freedom of
Information requests to Onward Homes Limited? If so, please contact us
using this form:
https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
https://www.whatdotheyknow.com/help/ico-...
https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

RE: [EXTERNAL] : Freedom of Information request - Electric bills gas bills
kieth court Lt 5xj

Good morning William,

Please can you provide the following details and then we can have a look
into this for you:

Your full name
Full address including postcode
Contact telephone number or your date of birth

Once you have confirmed this information we will be able to assist you
further.

Many thanks,

Stephen

Have you experienced exceptional customer service from an Onward team
member or one of our contractors? Do you believe their efforts should be
recognised? Why not nominate them for a WOW! Award?

The WOW! Awards will help us uncover stories of great customer service, as
well as provide useful feedback that will shape the services we deliver
for our customers. Both Onward colleagues and our contractors will be
eligible for the WOW! Awards and all customer nominations are read and
assessed independently by the WOW! team.

[1]Click here to find out more, share your experience and let us know how
our team members have gone above and beyond to make #TheOnwardDifference.

You may receive a survey shortly after this email. The purpose of the
survey is to gain feedback on the service I have provided to you today.
Please only complete the survey when your enquiry has been fully resolved.
Please be advised that a member of the team may contact you to discuss
your feedback with you.

 ​
[2]Onward Homes
The Globe Centre,
1a Enterprise Way,
Accrington, BB5 0FL
 
0300 555 0600
[3][email address]
[4]onward.co.uk
 
[5][IMG]
Part of Onward Homes
[6][IMG]

From: [[FOI #965338 email]]
Sent: 27/03/2023, 16:48:56
To: FOI requests at Onward Homes Limited[[Onward Homes Limited request email]]
Subject: [EXTERNAL] : Freedom of Information request - Electric bills gas
bills kieth court Lt 5xj
[EXTERNAL EMAIL] This email originated from outside of Onward. DO NOT
CLICK links or open attachments unless you recognise the sender and know
the content is safe.

Dear Onward Homes Limited,
Id like to receive comunual electric bills gas bills for l4 5xj regarding
your service charges over the last two years .

Yours faithfully,
Mr w miller

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[7][FOI #965338 email]

Is [8][Onward Homes Limited request email] the wrong address for Freedom of
Information requests to Onward Homes Limited? If so, please contact us
using this form:
[9]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[10]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[11]https://www.whatdotheyknow.com/help/ico-...
[12]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Powered By Commbox
Hello, 

Thank you for contacting Onward Homes.

My name is Stephen and I have recently responded to your email from the
Customer Services Team. The response to your email will be in your inbox.
Please also check your junk mail as it may be in there. 

I would really appreciate your feedback on the customer service that I
have provided to you today. Please select one of the options below of how
you would describe this. Please try not to let other factors influence
this, for example a contractor not attending to a repair. Please be
assured that any dissatisfaction with our repairs service will be logged
when you contact us.

If you aren't entirely satisfied, I may contact you to determine the
reasons why and in order for me to put things right for you. 

[1]Excellent
[2]Ok
[3]Poor

I hope you have a lovely day. 

Many thanks,
Stephen

 ​
[4]Onward Homes
The Globe Centre,
1a Enterprise Way,
Accrington, BB5 0FL
 
0300 555 0600
[5][email address]
[6]onward.co.uk
 
[7][IMG]
Part of Onward Homes
[8][IMG]

This message is private and confidential. If you have received this
message in error, please send it back to us, and immediately and
permanently delete it. Do not use, copy or disclose the information
contained in this message or in any attachment

We have taken all reasonable precautions to ensure that any attachment has
been swept for viruses. However it is your responsibility to ensure that
it has been swept and checked by your own anti-virus software and we
cannot accept liability.

Onward Group Limited is a registered society under the Co-operative and
Community Benefit Societies Act 2014. Registered Number: 31216R.
Registered Office Renaissance Court, 2 Christie Way, Didsbury, Manchester,
M21 7QY. You can find our Privacy Statement on our website.

Onward is the trading name of Onward Homes Limited which is a charitable
registered society under the Co-operative and Community Benefit Societies
Act 2014.

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