Electoral register and email addresses

The request was partially successful.

Open Rights Group

Dear Torfaen Council,

I am interested to know whether:

(a) You hold personal email addresses as part of your Electoral Register, and if so,

(b) how many emails you hold in the Electoral Register;

(c) What the source or sources of these emails is;

(d) Whether you have included all or some portion of these emails as part of the datasets you gave to election candidates at the 2019 General Election;

(e) If so, how many emails were supplied;

(f) Whether you supplied email details in other prior elections.

Yours faithfully,

Jim Killock
Open Rights Group

TCBC - Call Torfaen, Torfaen County Borough Council

Thank you for taking the time to email Torfaen County Borough Council.

 

Please be aware that your enquiry is being addressed and a reply will be
sent within 10 working days.

 

Did you know that you can report issues and request information via our
website at [1]www.torfaen.gov.uk or make reports and requests by
downloading our Mobile App.

 

By registering your email address, you will be able to track progress of
your enquiry from start to finish.

 

The Mobile App is available on Apple, Android and Windows devices and can
be found by typing Torfaen into the search function in the relevant App
Store.

 

'

show quoted sections

YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

References

Visible links
1. http://www.torfaen.gov.uk/

Torfaen County Borough Council

Torfaen County Borough Council

[1]Your portal | [2]News | [3]About Us
Thank you for your recent email. Please be aware that your email has
been passed to our Freedom Of Information team.

 

Should you need to pursue this email in future, please direct your
emails to [Torfaen County Borough Council request email]

 

Your contact with Customer Services will now be marked as closed.

 

Kind Regards

Due to the new General Data Protection Regulations (GDPR), we have
made some changes to our privacy policy. You can view the details
here:  [4]Torfaen Council Privacy Notice

References

Visible links
1. https://www.torfaen.mycouncilservices.com/
2. http://www.torfaen.gov.uk/en/News/News-A...
3. http://www.torfaen.gov.uk/
4. https://www.torfaen.gov.uk/en/AboutTheCo...

TCBC - FOI, Torfaen County Borough Council

3 Attachments

Dear Open Rights Group

 

Thank you for your email dated 9 December 2019 requesting information
under the Freedom of Information Act 2000. I have logged your email and
will deal with your request in order that we can respond to you within the
statutory deadline of 20 working days.

 

I will contact you further as soon as the relevant information is
available.

 

This correspondence is available in large print, Braille or Welsh. Please
contact us for further details or if we can help in any way.

 

Yours sincerely

 

 

Dominique Redman

Senior Business Support Officer (Complaints/FOI) / Uwch Swyddog Cymorth
Busnes (Cwynion/Rhyddid Gwybodaeth)

Chief Executive’s Service / Gwasanaeth Y Prif Weithredwr

Torfaen County Borough Council / Cyngor Bwrdeistref Sirol Torfaen

Phone/Ffôn: 01495 766294/ Fax/Ffacs: 01495 766331

Email/E-Bost: [1][email address]

[2]Description: Description: Description: tcbc logo
avatar[3]www.torfaen.gov.uk / [4]Description: Description:
cid:image001.gif@01CB4DE0.4A1FEB50[5] Follow us on Twitter /
[6]Description: Description: cid:image002.gif@01CB4DE0.4A1FEB50[7] Find us
on Facebook

 

 

 

From: [email address] <[email address]>
Sent: 09 December 2019 17:04
To: TCBC - FOI <[Torfaen County Borough Council request email]>
Subject: Torfaen County Borough Council - A new Customer Contact service
request has been submitted - 4786698

 

Torfaen County Borough Council

 

[8]Your portal | [9]News | [10]About Us
Hello FOI team,

This email has been sent to you from Torfaen County Borough Council by one of your customers. They have reported the incident and captured all the details in an aid to help you resolve the issue quickly:

SERVICE REQUEST #      4786698

CATEGORY    Customer Contact

Contact Details

Name
Mobile Phone 1234567890
Home Phone -
Email Address [11][email address]

Information

Type of contact
Email
Title of email
Freedom of Information request - Electoral register and email addresses
Customer email
Dear Torfaen Council, I am interested to know whether: (a) You hold personal email addresses as part of your Electoral Register, and if so, (b) how many emails you hold in the Electoral Register; (c) What the source or sources of these emails is; (d) Whether you have included all or some portion of these emails as part of the datasets you gave to
election candidates at the 2019 General Election; (e) If so, how many emails were supplied; (f) Whether you supplied email details in other prior elections. Yours faithfully, Jim Killock Open Rights Group ------------------------------------------------------------------- Please use this email address for all replies to this request:
[12][FOI #626176 email] Is [13][email address] the wrong address for Freedom of Information requests to Torfaen Council? If so, please contact us using this form:
https/eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.whatdotheyknow.com%2Fchange_request%2Fnew%3Fbody%3Dtorfaen_council&amp;data=02%7C01%7CCallTorfaen%40torfaen.gov.uk%7C3fdda89adc1e4e11676308d77cc5e40b%7C2c4d0079c52c4bb3b3cad8eaf1b6b7d5%7C0%7C1%7C637115061684484637&amp;sdata=KiT%2BED7yf8odopIEE1MuWnMVrl8awoYFsIltXKCEVIo%3D&amp;reserved=0
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https/eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.whatdotheyknow.com%2Fhelp%2Fofficers&amp;data=02%7C01%7CCallTorfaen%40torfaen.gov.uk%7C3fdda89adc1e4e11676308d77cc5e40b%7C2c4d0079c52c4bb3b3cad8eaf1b6b7d5%7C0%7C1%7C637115061684494594&amp;sdata=pbFYiiP6Iy5ppiMxI0QIEPSzJL2Fmb6wXfIkY5eDozE%3D&amp;reserved=0 For more detailed guidance on
  safely disclosing information, read the latest advice from the ICO:
https/eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.whatdotheyknow.com%2Fhelp%2Fico-guidance-for-authorities&amp;data=02%7C01%7CCallTorfaen%40torfaen.gov.uk%7C3fdda89adc1e4e11676308d77cc5e40b%7C2c4d0079c52c4bb3b3cad8eaf1b6b7d5%7C0%7C1%7C637115061684494594&amp;sdata=XPlqEeEXuhYlc%2B%2FjBncSeiQoBG%2FwSsu1k02clJGlrGE%3D&amp;reserved=0
What action has been taken?
Referred to another department
Which department has the email been referred to?
Freedom Of Information ([14][Torfaen County Borough Council request email])
Date email was received
09-12-2019
Customer Name
Open Rights Group
Customer Email Address
[15][FOI #626176 email]

Thanks for contacting Torfaen Council. An officer from Call Torfaen will now manage your request.  We will only contact you if we need any further information, but registered users of the app and [16]customer portal can track progress in the My Reports section.

Best wishes

Call Torfaen

Torfaen County Borough Council

 

Due to the new General Data Protection Regulations (GDPR), we have made some changes to our privacy policy. You can view the details here:  [17]Torfaen Council Privacy Notice

'

show quoted sections

YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

'**********************************************************************
DISCLAIMER: The information contained in this e-mail is a) the property of
Torfaen County Borough Council; and b) confidential. It is intended only
for the addressee. If you are not the addressee you must not disclose,
copy or distribute this or take any action in reliance upon it. If you
receive this e-mail in error, please notify us immediately by telephone on
++44 (0) 1495 766366, and re-direct the e-mail and any attachments to us.
WARNING: Please ensure that you have adequate virus protection in place
before you open or detach any documents attached to this e-mail. The
Council welcomes correspondence in Welsh and English. Correspondence
received in Welsh will be answered in Welsh and will not lead to any
delay. Personal data processed by the council is done so in accordance
with our requirements under the General Data Protection Regulation (GDPR)
(EU) 2016/679. For more information on how we do this please see our
Privacy Notice
**********************************************************************
YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

References

Visible links
1. mailto:[email address]
3. https://eur03.safelinks.protection.outlo...
4. https://eur03.safelinks.protection.outlo...
5. Follow Torfaen Council on Twitter
https://eur03.safelinks.protection.outlo...
7. Torfaen Council Facebook Page
https://eur03.safelinks.protection.outlo...
8. https://eur03.safelinks.protection.outlo...
9. https://eur03.safelinks.protection.outlo...
10. https://eur03.safelinks.protection.outlo...
11. mailto:[email address]
12. mailto:[FOI #626176 email]
13. mailto:[email address]
14. mailto:[Torfaen County Borough Council request email]
15. mailto:[FOI #626176 email]
16. https://eur03.safelinks.protection.outlo...
17. https://eur03.safelinks.protection.outlo...

TCBC - FOI, Torfaen County Borough Council

Dear Open Rights Group

 

Further to your e-mail below, requesting information under the Freedom of
Information Act 2000, I am now in a position to respond.

 

You asked:

 

I am interested to know whether:

 

(a)   You hold personal email addresses as part of your Electoral Register

 

Yes

 

and if so,

 

(b)   how many emails you hold in the Electoral Register

 

Under Section 12 of the Freedom of Information Act, the Council is not
obliged to comply with your request. We estimate that the cost of
complying with your request would exceed the appropriate limit of £450.00.
This represents the estimated cost of one person spending 18 hours (at
£25.00 per hour) in determining whether the Council holds the information
and locating, retrieving and extracting it.

 

We do not have a facility to run a report that would identify the number
of emails held in the Electoral Register. In order to establish the number
of email addresses held, an officer would need to individually access
records of each elector on the Electoral Register. There are 69,648
electors on the Electoral Register and to review these records
individually in order to locate, retrieve and extract the information
requested, would exceed the 18 hour rule. 

 

It might be that the authority’s Electoral Maintenance Supplier Company
can pull this information from the system, however, I cannot guarantee
that this is the case. If you would like us to make further enquires
around this please let us know.

 

(c)   What the source or sources of these emails is;

 

The elector can chose/chose not to provide an email address upon
completion of their application to register.

 

(d)   Whether you have included all or some portion of these emails as
part of the datasets you gave to election candidates at the 2019 General
Election;

 

We only supply candidates with name, electoral number and home address.

 

(e)         If so, how many emails were supplied;

 

            N/A

 

(f)         Whether you supplied email details in other prior elections.

 

No

 

Information supplied in response to any Freedom of Information Act request
may be subject to copyright. A single copy of information supplied under
the Freedom of Information Act may only be used for personal,
non-commercial research or study, unless stated otherwise. It must not be
passed to others, copied or re-published in whole or in part without
permission from the copyright holder. Any copyright statement that forms
part of or in any way refers to the information provided must not be
altered or removed.

 

If you have any queries about this email or are unhappy about the service
you have received in relation to your request and wish to make a complaint
or request a review, please do not hesitate to contact me in writing. A
request for an internal review should be made within 40 working days of
the date of this response.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Information Commissioner’s Office (Wales) cannot make a decision unless
you have exhausted the complaints procedure provided by this Council. The
Information Commissioner can be contacted at: The Information
Commissioner’s Office (Wales), 2nd Floor, Churchill House, Churchill Way,
Cardiff, CF10 2HH. Telephone 0330 414 6421or Fax 029 2067 8399 or e-mail
[1][email address].

 

Yours sincerely

 

Dominique Redman

Senior Business Support Officer (Complaints/FOI) / Uwch Swyddog Cymorth
Busnes (Cwynion/Rhyddid Gwybodaeth)

Strategic Services/Gwasanaethau Strategol

Torfaen County Borough Council/Cyngor Bwrdeistref Sirol Torfaen

Email/Ebost: [2][email address]

Phone/Ffôn: 01495 766294 (Internal 6294)

Fax/Ffacs: 01495 742791 (Internal 2791)

 

 

 

From: [email address] <[email address]>
Sent: 09 December 2019 17:04
To: TCBC - FOI <[Torfaen County Borough Council request email]>
Subject: Torfaen County Borough Council - A new Customer Contact service
request has been submitted - 4786698

 

Torfaen County Borough Council

 

[3]http://www.mycouncilservices.com/images/... [4]http://www.mycouncilservices.com/images/...
[5]https://iweb.itouchvision.com/i/MCS/app_... [6]http://www.mycouncilservices.com/images/... [7]Your portal | [8]News | [9]About Us [10]http://www.mycouncilservices.com/images/...
Hello FOI team,

This email has been sent to you from Torfaen County Borough Council by one of your customers. They have reported the incident and captured all the details in an aid to help you resolve the issue quickly:

SERVICE REQUEST # 4786698

CATEGORY Customer Contact

Contact Details

Name
Mobile Phone 1234567890
Home Phone -
Email Address [11][email address]

Information

Type of contact
Email
Title of email
Freedom of Information request - Electoral register and email addresses
Customer email
Dear Torfaen Council, I am interested to know whether: (a) You hold personal email addresses as part of your Electoral Register, and if so, (b) how many emails you hold in the Electoral Register; (c) What the source or sources of these emails is; (d) Whether you have included all or some portion of these emails as part of the datasets you gave to
election candidates at the 2019 General Election; (e) If so, how many emails were supplied; (f) Whether you supplied email details in other prior elections. Yours faithfully, Jim Killock Open Rights Group ------------------------------------------------------------------- Please use this email address for all replies to this request:
[12][FOI #626176 email] Is [13][email address] the wrong address for Freedom of Information requests to Torfaen Council? If so, please contact us using this form:
https/eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.whatdotheyknow.com%2Fchange_request%2Fnew%3Fbody%3Dtorfaen_council&amp;data=02%7C01%7CCallTorfaen%40torfaen.gov.uk%7C3fdda89adc1e4e11676308d77cc5e40b%7C2c4d0079c52c4bb3b3cad8eaf1b6b7d5%7C0%7C1%7C637115061684484637&amp;sdata=KiT%2BED7yf8odopIEE1MuWnMVrl8awoYFsIltXKCEVIo%3D&amp;reserved=0
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https/eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.whatdotheyknow.com%2Fhelp%2Fofficers&amp;data=02%7C01%7CCallTorfaen%40torfaen.gov.uk%7C3fdda89adc1e4e11676308d77cc5e40b%7C2c4d0079c52c4bb3b3cad8eaf1b6b7d5%7C0%7C1%7C637115061684494594&amp;sdata=pbFYiiP6Iy5ppiMxI0QIEPSzJL2Fmb6wXfIkY5eDozE%3D&amp;reserved=0 For more detailed guidance on
safely disclosing information, read the latest advice from the ICO:
https/eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.whatdotheyknow.com%2Fhelp%2Fico-guidance-for-authorities&amp;data=02%7C01%7CCallTorfaen%40torfaen.gov.uk%7C3fdda89adc1e4e11676308d77cc5e40b%7C2c4d0079c52c4bb3b3cad8eaf1b6b7d5%7C0%7C1%7C637115061684494594&amp;sdata=XPlqEeEXuhYlc%2B%2FjBncSeiQoBG%2FwSsu1k02clJGlrGE%3D&amp;reserved=0
What action has been taken?
Referred to another department
Which department has the email been referred to?
Freedom Of Information ([14][Torfaen County Borough Council request email])
Date email was received
09-12-2019
Customer Name
Open Rights Group
Customer Email Address
[15][FOI #626176 email]

Thanks for contacting Torfaen Council. An officer from Call Torfaen will now manage your request. We will only contact you if we need any further information, but registered users of the app and [16]customer portal can track progress in the My Reports section.

Best wishes

Call Torfaen

Torfaen County Borough Council

 

Due to the new General Data Protection Regulations (GDPR), we have made some changes to our privacy policy. You can view the details here: [17]Torfaen Council Privacy Notice

'

show quoted sections

YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

'**********************************************************************
DISCLAIMER: The information contained in this e-mail is a) the property of
Torfaen County Borough Council; and b) confidential. It is intended only
for the addressee. If you are not the addressee you must not disclose,
copy or distribute this or take any action in reliance upon it. If you
receive this e-mail in error, please notify us immediately by telephone on
++44 (0) 1495 766366, and re-direct the e-mail and any attachments to us.
WARNING: Please ensure that you have adequate virus protection in place
before you open or detach any documents attached to this e-mail. The
Council welcomes correspondence in Welsh and English. Correspondence
received in Welsh will be answered in Welsh and will not lead to any
delay. Personal data processed by the council is done so in accordance
with our requirements under the General Data Protection Regulation (GDPR)
(EU) 2016/679. For more information on how we do this please see our
Privacy Notice
**********************************************************************
YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
7. https://eur03.safelinks.protection.outlo...
8. https://eur03.safelinks.protection.outlo...
9. https://eur03.safelinks.protection.outlo...
11. mailto:[email address]
12. mailto:[FOI #626176 email]
13. mailto:[email address]
14. mailto:[Torfaen County Borough Council request email]
15. mailto:[FOI #626176 email]
16. https://eur03.safelinks.protection.outlo...
17. https://eur03.safelinks.protection.outlo...