Effective checking procedures.

D. Speers made this Freedom of Information request to Care Quality Commission

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Care Quality Commission,

As identified health and social care regulator for England, I am seeking FOI responses on how effective your checking procedures are.
You will know I have major concerns re patient safety, which have sadly been left with me as my complaint remains unresolved, therefore I feel the need to be vociferous on behalf of others less so.
In the light of clear evidence, provided to CQC and Parliament, on the obvious lack of measures to gauge patients deaths effectively in mental health services, I am now making the following FOI requests please:

a)Please could I have information on the number of complaints and/or concerns that have been raised by members of the public and/or members of NHS staff, commonly known as whistleblowers I believe, regarding treatment and care in the NHS Mental health Services?

b)If applicable, have the complaints/concerns been logged under their description or under the specific trusts name…former/current or both?

c) Do the complaints have a description and how does this factor in if complaints are logged? I am happy to receive information from when CQC remit commenced, unless there was specific reference to handover from the Healthcare Commission

d) As CQC does not appear to have a clear remit for complaints , how are potential concerns on patient safety et al drawn to your attention and how do you deal with these concerns?

e) The case regarding my son’s death, under duty of care at West London Mental Health Trust is still unresolved after almost 5 years. In imposing conditions on WLMHT CQC registration, what questions have CQC asked senior management at WLMHT and could I have copies of the relevant documentation please?

f) Has the Secretary of State signed off WLMHT CQC registration because as a Trust with secure status, I believe SoS has 'line of sight' responsibility.

g) have the withdrawal of national and local suicide indicators affected data collection /audit trails at local mental health trusts and how do CQC track these deaths now?

Thank you for your time

Yours faithfully,

D. Speers

Turner, Rebecca, Care Quality Commission

Dear D Speers,

Thank you for your email dated 25 July 2010, containing a Freedom of
Information request, which the Commission received on 26 July 2010.

We will respond to your request as soon as is possible, but in any event,
within 20 working days following the date of receipt of your request, as
outlined in the Act. You can therefore expect a response by 23 August
2010. We will write to you before the deadline if we are unable to meet
it.

Please note that the information you have requested may be subject to an
exemption or a fee. Should this occur, you will be notified accordingly
when we write to you next.

If you have any queries please do not hesitate to contact me.

Yours Sincerely,

Rebecca Turner
Information Governance Officer
Secretariat - Information Governance Team
Care Quality Commission
Finsbury Tower
103-105 Bunhill Row
London
EC1Y 8TG

Email: [1][email address]
Direct Tel: 020 7448 9417
Internal Tel: 3417

Statutory requests for information made pursuant to access to information
legislation, such as the Data Protection Act 1998 and the Freedom of
Information Act 2000, should be sent to: [2][Care Quality Commission request email]

The contents of this email and any attachments are confidential to the intended recipient. They may not be disclosed to or used by or copied in any way by anyone other than the intended recipient. If this email is received in error, please notify us immediately by clicking "Reply" and delete the email. Please note that neither the Care Quality Commission nor the sender
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References

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Dear Ms Turner,

Thank you for your prompt acknowledgment, I appreciate your time.

Yours sincerely,

D. Speers

Turner, Rebecca, Care Quality Commission

17 Attachments

Dear D Speers,

Please find the attached response to your request for information.

Yours Sincerely,

Rebecca Turner
Information Governance Officer
Secretariat - Information Governance Team
Care Quality Commission
Finsbury Tower
103-105 Bunhill Row
London
EC1Y 8TG

Email: [email address]
Direct Tel: 020 7448 9417
Internal Tel: 3417

Statutory requests for information made pursuant to access to information legislation, such as the Data Protection Act 1998 and the Freedom of Information Act 2000, should be sent to: [Care Quality Commission request email]

show quoted sections

Dear Rebecca Turner,

Thank you for your comprehensive response and your kind offer to help me refine my requests. I would be most grateful if you could help me decipher the information needed to access answers under question 1a.

I note you say "the Commission is unaware of the Secretary of State's 'line of sight' responsibility" being a Trust with secure status,does this lack of awareness affect the conditions imposed by CQC on WLMHT registration?

Yours sincerely,

D. Speers

Turner, Rebecca, Care Quality Commission

Dear Ms Speers,

Thank you for your email of 23 August 2010 to the Commission, making a further request for information, pursuant to the Freedom of Information (FOI) Act 2000. We will respond to your request as soon as is possible, but in any event, within 20 working days following the date of receipt of your request. You can therefore expect a response by 23 September 2010. We will write to you before the deadline if we are unable to meet it.

Please note that the information you have requested may be subject to an exemption. Should this occur, you will be notified accordingly when we write to you next.

Please be advised that I am currently in the process of speaking with the relevant information asset owner, in order to determine the estimated time for compliance with Q1 of your request. This will enable me to provide you with advice and assitance in refining your request so that it falls within the cost and time limit for compliance.

If you have any queries please do not hesitate to contact me.

Yours Sincerely,

Rebecca Turner
Information Governance Officer
Secretariat - Information Governance Team
Care Quality Commission
Finsbury Tower
103-105 Bunhill Row
London
EC1Y 8TG

Email: [email address]
Direct Tel: 020 7448 9417
Internal Tel: 3417

Statutory requests for information made pursuant to access to information legislation, such as the Data Protection Act 1998 and the Freedom of Information Act 2000, should be sent to: [Care Quality Commission request email]

show quoted sections

Dear Rebecca Turner,

Many thanks, I appreciate your help.

Yours sincerely,

D. Speers

Turner, Rebecca, Care Quality Commission

2 Attachments

Dear D Speers,

Please find the attached response to your request for information.

Yours Sincerely,

Rebecca Turner
Information Governance Officer
Secretariat - Information Governance Team
Care Quality Commission
Finsbury Tower
103-105 Bunhill Row
London
EC1Y 8TG

Email: [email address]
Direct Tel: 020 7448 9417
Internal Tel: 3417

Statutory requests for information made pursuant to access to information legislation, such as the Data Protection Act 1998 and the Freedom of Information Act 2000, should be sent to: [Care Quality Commission request email]

show quoted sections

Dear Ms Turner,

Thank you for your help.

Yours sincerely,

D. Speers

D. Speers left an annotation ()

Further information on staff vacancies have come to light since I made this FOI request.
CQC are facing severe criticism over its failure to detect the abuse of vulnerable adults in Winterbrook View Care Home in Bristol.
Fact is: there are more than 280 posts vacant at CQC and the most recent staff survey discovered that the vast majority were disillusioned with their jobs. Questions on its ability to police the sector have also been fuelled by the parlous financial state of Southern Cross Healthcare, which runs the country's biggest chain of care homes.
CQC,as the country's health watchdog, has 283 vacant positions , this includes 133 for care home inspections and as a result the inspection team is 15% understaffed.
Therefore the registration of nurses seem to be a low priority and http://www.dailymail.co.uk/news/article-... will show the importance of NMC registration. If no registration then the lesson that this Executive Nurse is sending out is "dont register and you cant be struck off"

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