Dear Neath Port Talbot County Borough Council,

1.Which supplier(s) provides the Council’s education system or systems? For clarity this is not the school’s system, it is the Education Management system used by the Council to record admissions and transfers, exclusions, attendance, transport, governors, SEN, involvements, Early Years etc, if multiple systems are used could you please list the supplier for each area.
2. When did the Council purchase this system (s)?
3. What is the length of the contract with the supplier(s) and if this is an annual license how many years have this year on year contract been in place?
4. How much does the Council pay annually in support and maintenance for this system(s)?
5. When is the Council planning to review this system(s) for Education Management to ensure best value for money?

Yours faithfully,

Mary Redman

FOI Team, Neath Port Talbot County Borough Council

Thank you for your Freedom of Information request, which was received today.  We are generally required by the Freedom of Information Act 2000 to provide you with a response within 20 working days, which will be on or before 23 May 2018 (taking into account May Day Holiday closure).  If we require any clarification or further details, we will contact you as soon as possible, if this is the case, then the timescale for response specified above may be subject to change.  If you have any queries, please do not hesitate to contact me.
Thank you
FOI Team

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Neal Place,

6 Attachments

Ms Redman,

 

Further to your request for the information dated 23rd April 2018, Neath
Port Talbot County Borough Council’s response is as below:-

 

 

1.      Which supplier(s) provides the Council’s education system or
systems? For clarity this is not the school’s system, it is the Education
Management system used by the Council to record admissions and transfers,
exclusions, attendance, transport, governors, SEN, involvements, Early
Years etc, if multiple systems are used could you please list the supplier
for each area?

 

NPTCBC Response:   Capita

 

 

2.      When did the Council purchase this system (s)?

 

NPTCBC Response:   1996

 

 

3.      What is the length of the contract with the supplier(s) and if
this is an annual license how many years have this year on year contract
been in place?

 

NPTCBC Response:   Annual since 1996

 

 

4.      How much does the Council pay annually in support and maintenance
for this system(s)?

 

NPTCBC Response:   £92,041

 

 

5.      When is the Council planning to review this system(s) for
Education Management to ensure best value for money?

 

NPTCBC Response:    Ongoing

 

 

 

If you are dissatisfied with this response or decision, the Authority has
in place a FOI Complaints Procedure. Complaints or appeals should be
forwarded in writing to the Authority's Monitoring Officer, setting out
the reasons for your dissatisfaction or why the decision should be
overturned. The address of the Monitoring Officer is:

Head of Legal & Democratic Services

Civic Centre

Port Talbot

SA13 1PJ

 

 

If you are dissatisfied with this response you are entitled to complain
directly to the Information Commissioner. However, please note that he
normally requires complaints to have gone through the relevant public
authority's complaints procedure before he will deal with them. The
Commissioners address is:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

 

_________________________________________________________________________________________

Neal Place 

Performance Management / Complaints Officer

Data Unit

ELLL

 

›:   Port Talbot  SA131PJ
':   01639 763619       
;:  [1]www.npt.gov.uk         :: [2][email address]

_________________________________________________________________________________________

     The Data Unit rely on customer feedback to measure its performance
and improve the service provided.
     It would be appreciated if you would visit the following link and
respond to the short questionnaire.
     Thank you

     [3]Data Unit – Customer Satisfaction Survey  
   

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Dear Neal Place,
Question 5. When is the Council planning to review this system(s) for
Education Management to ensure best value for money?

Could you provide more information on your response of "ongoing" please. I assume there will be a formal review of requirements on the system at somepoint in the future, especially considering the system has ben used since 1996 without a review and costing over £90,000 per year. Could you please details of your plans to undertake a best value review?

Thanks

Yours sincerely,

Mary Redman

Neal Place,

Afternoon Ms Redman,

The contract/system is reviewed on an annual basis before the start of the financial year.

Thanks NEAL.

_________________________________________________________________________________________
Neal Place 
Performance Management / Complaints Officer
Data Unit
ELLL

:   Port Talbot  SA131PJ
:   01639 763619       
:  www.npt.gov.uk          : [email address]
_________________________________________________________________________________________
The Data Unit rely on customer feedback to measure its performance and improve the service provided.
It would be appreciated if you would visit the following link and respond to the short questionnaire.
Thank you
Data Unit – Customer Satisfaction Survey

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Dear Neal Place,

What formal process is undertaken to review this expenditure and the system used please?

Yours sincerely,

Mary Redman

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