Early Deletion of Personal Data - recent statistics

asyrop made this Freedom of Information request to Metropolitan Police Service (MPS)

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was refused by Metropolitan Police Service (MPS).

Dear Metropolitan Police Service (MPS),
I would very much like to see the statistics related to your decisions to remove personal data ahead of any default statutory time limit for their retention - the generally termed "early deletion process". Chapter 1 of the Protection of Freedoms Act 2012 (POFA) amended the Police and Criminal Evidence Act (1984) (PACE). Its provisions came into force on 31 October 2013 and provide specific conditions under which an arrested person may apply for early deletion of his/her DNA material, derived profiles and fingerprint records, and some conditions under which those records must be deleted.

Please let me know:
a) The total number of early deletion requests received (since 31/10/13) until some convenient recent date within your records,
b) The number of these requests granted, and
c) The average time to reach these decisions.

Also please provide:
d) The number of requests for non-discretionary deletion under Section 1 clause 2(b) of the POFA (current Section 63D clause 2(b) of PACE) because the person's arrest was unlawful,
e) The number of these requests granted, and
f) The average time to reach these decisions, and
g) The number of deletions carried out to meet the MPS' obligations under Section 1 clause 2(b) of the POFA (current Section 63D clause 2(b) of PACE) because the person's arrest was unlawful and without any request having been made.

Finally, the POFA does not address the retention of custody photographs taken following an arrest. Please let me know:
g) The number of requests for the deletion of custody photographs in the same or equivalent period,
h) The number of these requests granted,
i) The number of such requests that were related to circumstances of unlawful arrest, and
j) The number of deletions carried because the person's arrest was unlawful and without any request having been made.

Thank you in advance for your trouble

Yours faithfully,
A N Syrop

Metropolitan Police Service (MPS)

Dear Mr/Ms A.N. Syrop ,

Freedom of Information Request Reference No: 2015030001828
I respond in connection with your request for information which was
received by the Metropolitan Police Service (MPS) on 22/03/2015.  I note
you seek access to the following information:

Dear Metropolitan Police Service (MPS), I would very much like to see the
statistics related to your decisions to remove personal data ahead of any
default statutory time limit for their retention - the generally termed
"early deletion process".  Chapter 1 of the Protection of Freedoms Act
2012 (POFA) amended the Police and Criminal Evidence Act (1984) (PACE).
 Its provisions came into force on 31 October 2013 and provide specific
conditions under which an arrested person may apply for early deletion of
his/her DNA material, derived profiles and fingerprint records, and some
conditions under which those records must be deleted.

Please let me know:
a) The total number of early deletion requests received (since 31/10/13)
until some convenient recent date within your records,
b) The number of these requests granted, and
c) The average time to reach these decisions.

Also please provide:
d) The number of requests for non-discretionary deletion under Section 1
clause 2(b) of the POFA (current Section 63D clause 2(b) of PACE) because
the person's arrest was unlawful,
e) The number of these requests granted, and
f) The average time to reach these decisions, and
g) The number of deletions carried out to meet the MPS' obligations under
Section 1 clause 2(b) of the POFA (current Section 63D clause 2(b) of
PACE) because the person's arrest was unlawful and without any request
having been made.

Finally, the POFA does not address the retention of custody photographs
taken following an arrest.

Please let me know:
g) The number of requests for the deletion of custody photographs in the
same or equivalent period,
h) The number of these requests granted,
i) The number of such requests that were related to circumstances of
unlawful arrest, and
j) The number of deletions carried because the person's arrest was
unlawful and without any request having been made.

Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act).  You will receive a response within the
statutory timescale of 20 working days as defined by the Act, subject to
the information not being exempt or containing a reference to a third
party.  In some circumstances the MPS may be unable to achieve this
deadline.  If this is likely you will be informed and given a revised
time-scale at the earliest opportunity.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet, which details your right of
complaint.

Should you have any further enquiries concerning this matter, please email
quoting the reference number above.

Yours sincerely

James Young
SC&O Information Manager
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.  

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.ico.org.uk.  Alternatively, phone or
write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 745

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk

Metropolitan Police Service (MPS)

Dear Mr/Ms A.N. Syrop,

Freedom of Information Request Reference No: 2015030001828

I respond in connection with your request for information which was
received by the Metropolitan Police Service (MPS) on 22/03/2015.  I note
you seek access to the following information:

Dear Metropolitan Police Service (MPS), I would very much like to see the
statistics related to your decisions to remove personal data ahead of any
default statutory time limit for their retention - the generally termed
"early deletion process".  Chapter 1 of the Protection of Freedoms Act
2012 (POFA) amended the Police and Criminal Evidence Act (1984) (PACE).
 Its provisions came into force on 31 October 2013 and provide specific
conditions under which an arrested person may apply for early deletion of
his/her DNA material, derived profiles and fingerprint records, and some
conditions under which those records must be deleted.
Please let me know:
a) The total number of early deletion requests received (since 31/10/13)
until some convenient recent date within your records,
b) The number of these requests granted, and
c) The average time to reach these decisions.
Also please provide:
d) The number of requests for non-discretionary deletion under Section 1
clause 2(b) of the POFA (current Section 63D clause 2(b) of PACE) because
the person's arrest was unlawful,
e) The number of these requests granted, and
f) The average time to reach these decisions, and
g) The number of deletions carried out to meet the MPS' obligations under
Section 1 clause 2(b) of the POFA (current Section 63D clause 2(b) of
PACE) because the person's arrest was unlawful and without any request
having been made.
Finally, the POFA does not address the retention of custody photographs
taken following an arrest.
Please let me know:
g) The number of requests for the deletion of custody photographs in the
same or equivalent period,
h) The number of these requests granted,
i) The number of such requests that were related to circumstances of
unlawful arrest, and
j) The number of deletions carried because the person's arrest was
unlawful and without any request having been made.

This email is to inform you that it will not be possible to respond to
your request within the cost threshold.

In relation to questions c-j, to answer your questions would require a
member of staff to manually search through every application that had been
received and then checking to see whether the information requested was
recorded within the hardcopy file.  These details are not recorded in an
electronic format that can be automatically searched for this information.

It must also be noted that the MPS Early Deletion Unit alsoi processes
requests from members of the public to consider the expunging of
cautions/reprimands or warnings from their criminal records.  In some of
these cases a decision can be made to expunge an outcome and additionally
delete/destroy all other data under a Protection of Freedoms Act
provision. Therefore to provide a truly clear picture, it would be
necessary to also review any expunge request case where the outcome was to
delete/destroy everything.

Finally  the vast proportion of these files will be located within MPS
deep-storage and would need to be recalled.

The average length of time for case completion is not recorded, therefore
we do not hold this information.

We estimate that the cost of complying with this request would exceed the
appropriate limit. The appropriate limit has been specified in regulations
and for agencies outside central Government; this is set at £450.00.  
This represents the estimated cost of one person spending 18 hours [at a
rate of £25 per hour] in determining whether the MPS holds the
information, and locating, retrieving and extracting the information.

In accordance with the Freedom of Information Act 2000 (the Act), this
email acts as a Refusal Notice.

Section 17(5) of the Act provides:

(5) A public authority which, in relation to any request for information,
is relying on a claim that section 12 or 14 applies must, within the time
for complying with section 1(1), give the applicant a notice stating that
fact.

Section 12(1) of the Act provides:

(1) Section 1 does not oblige a public authority to comply with a request
for information if the authority estimates that the cost of complying with
the request would exceed the appropriate limit.

Section 16 of the Act provides:

(1) It shall be the duty of a public authority to provide advice and
assistance, so far as it would be reasonable to expect the authority to do
so, to persons who propose to make, or have made, requests for information
to it.

(2) Any public authority which, in relation to the provision of advice or
assistance in any case, conforms with the code of practice under section
45 is to be taken to comply with the duty imposed by subsection (1) in
relation to that case.

I would like to provide you with advice as to how you may narrow your
request so that it does not exceed the appropriate limit.

It might be possible to provide information to questions a and b, subject
to any exemptions which might apply.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet which details your right of
complaint.

Should you have any further enquiries concerning this matter, please email
quoting the reference number above.

Yours sincerely

James Young
SC&O Information Manager
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.  

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.ico.org.uk.  Alternatively, phone or
write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 745

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk

Dear Mr J Young (MPS),
Thank you for your prompt response. I am sorry to hear that answering my request would involve so much work; I had no idea that you do not use a computerised database or maintain an index or reference sheet of early deletion files. My apologies for my mistake. May I reframe my request as follows ?:

" I would very much like to see the statistics related to your decisions to remove personal data ahead of any default statutory time limit for their retention - the generally termed "early deletion process". Chapter 1 of the Protection of Freedoms Act 2012 (POFA) amended the Police and Criminal Evidence Act (1984) (PACE).
Its provisions came into force on 31 October 2013 and provide specific conditions under which an arrested person may apply for early deletion of his/her DNA material, derived profiles and fingerprint records, and some conditions under which those records must be deleted.
Please can you spend a few hours going through your files to record for me:
A) The total number of early deletion requests received since 31 Oct 2013 up to some recent convenient date,
B) The number of the total requests that were granted, and if relevant, the number still awaiting a decision at the same date, and
C) for the first 100 requests since 31/10.2013 (or the total if less than 100):
C1) The average time to reach a decision on these requests,
C2) The number of these requests which were based on the claim that the person's arrest was unlawful, (i.e.for non-discretionary deletion under Section 1 clause 2(b) of the POFA (current Section 63D clause 2(b) of PACE)) and the number in this category that were granted, and
C3) The number of these requests which included the deletion of custody photographs, together with the number of such requests which were granted. ?"

Yours sincerely,
ansyrop

Metropolitan Police Service (MPS)

Thank you for your email. I am currently on leave, i will return on 08/04/2015.

In my absence please direct all urgent enquiries to 020 7230 1380 or email SC&[email address]

For all non urgent queries, I will respond to you as soon as possible on my return.
Total Policing is the Met's commitment to be on the streets and in your communities to catch offenders, prevent crime and support victims. We are here for London, working with you to make our capital safer.

Consider our environment - please do not print this email unless absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to copyright and/or legal privilege and are intended solely for the use of the intended recipient. If you have received this email in error, please notify the sender and delete it from your system. To avoid incurring legal liabilities, you must not distribute or copy the information in this email without the permission of the sender. MPS communication systems are monitored to the extent permitted by law.

Consequently, any email and/or attachments may be read by monitoring staff. Only specified personnel are authorised to conclude any binding agreement on behalf of the MPS by email. The MPS accepts no responsibility for unauthorised agreements reached with other employees or agents. The security of this email and any attachments cannot be guaranteed. Email messages are routinely scanned but malicious software infection and corruption of content can still occur during transmission over the Internet. Any views or opinions expressed in this communication are solely those of the author and do not necessarily represent those of the Metropolitan Police Service (MPS).

Find us at:
Facebook: facebook/metpoliceuk
Twitter: @metpoliceuk

Metropolitan Police Service (MPS)

Dear Mr Syrop,

Freedom of Information Request Reference No: 2015040000486
I respond in connection with your request for information which was
received by the Metropolitan Police Service (MPS) on 08/04/2015.  I note
you seek access to the following information:

Thank you for your prompt response.  I am sorry to hear that answering my
request would involve so much work;  I had no idea that you do not use a
computerised database or maintain an index or reference sheet of early
deletion files.  My apologies for my mistake.  May I reframe my request as
follows?:

I would very much like to see the statistics related to your decisions to
remove personal data ahead of any default statutory time limit for their
retention - the generally termed "early deletion process".  Chapter 1 of
the Protection of Freedoms Act 2012 (POFA) amended the Police and Criminal
Evidence Act (1984) (PACE). Its provisions came into force on 31 October
2013 and provide specific conditions under which an arrested person may
apply for early deletion of his/her DNA material, derived profiles and
fingerprint records, and some conditions under which those records must be
deleted.

Please can you spend a few hours going through your files to record for
me:

A) The total number of early deletion requests received since 31 Oct 2013
up to some recent convenient date,
B) The number of the total requests that were granted, and if relevant,
the number still awaiting  a decision at the same date, and
C) for the first 100 requests since 31/10.2013 (or the total if less than
100):
C1) The average time to reach a decision on these requests,
C2) The number of these requests which were based on the claim that the
person's arrest was unlawful, (i.e.for non-discretionary deletion under
Section 1 clause 2(b) of the POFA (current Section 63D clause 2(b) of
PACE)) and the number in this category that were granted, and
C3) The number of these requests which included the deletion of custody
photographs, together with the number of such requests which were granted.
   

Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act).  You will receive a response within the
statutory timescale of 20 working days as defined by the Act, subject to
the information not being exempt or containing a reference to a third
party.  In some circumstances the MPS may be unable to achieve this
deadline.  If this is likely you will be informed and given a revised
time-scale at the earliest opportunity.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet, which details your right of
complaint.

Should you have any further enquiries concerning this matter, please email
quoting the reference number above.

Yours sincerely

James Young
SC&O Information Manager
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.  

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.ico.org.uk.  Alternatively, phone or
write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 745

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk
Twitter: @metpoliceuk

Metropolitan Police Service (MPS)

Dear Mr Syrop,

Freedom of Information Request Reference No: 2015040000486

I respond in connection with your request for information which was
received by the Metropolitan Police Service (MPS) on 08/04/2015.  I note
you seek access to the following information:

Thank you for your prompt response.  I am sorry to hear that answering my
request would involve so much work;  I had no idea that you do not use a
computerised database or maintain an index or reference sheet of early
deletion files.  My apologies for my mistake.  May I reframe my request as
follows?:

I would very much like to see the statistics related to your decisions to
remove personal data ahead of any default statutory time limit for their
retention - the generally termed "early deletion process".  Chapter 1 of
the Protection of Freedoms Act 2012 (POFA) amended the Police and Criminal
Evidence Act (1984) (PACE). Its provisions came into force on 31 October
2013 and provide specific conditions under which an arrested person may
apply for early deletion of his/her DNA material, derived profiles and
fingerprint records, and some conditions under which those records must be
deleted.

Please can you spend a few hours going through your files to record for
me:

A) The total number of early deletion requests received since 31 Oct 2013
up to some recent convenient date,
B) The number of the total requests that were granted, and if relevant,
the number still awaiting  a decision at the same date, and
C) for the first 100 requests since 31/10.2013 (or the total if less than
100):
C1) The average time to reach a decision on these requests,
C2) The number of these requests which were based on the claim that the
person's arrest was unlawful, (i.e.for non-discretionary deletion under
Section 1 clause 2(b) of the POFA (current Section 63D clause 2(b) of
PACE)) and the number in this category that were granted, and
C3) The number of these requests which included the deletion of custody
photographs, together with the number of such requests which were granted.
   

This email is to inform you that it will not be possible to respond to
your request within the cost threshold.

In order to answer questions C2 and C3 it would mean going through each
application received within the period requested and seeing if the
information was recorded within the hardcopy file.

This information is not recorded in a searchable electronic format.  If it
were recorded electronically it would be within the case logs for each
individual case which is not searchable by automatic means, this therefore
necessitates a manual search of the case logs to determine whetherthe
information were held.

As previously explained to you, the Early Deletion Unit also processes
requests to consider the expunging of cautions/reprimands/warnings.  In
some of these cases a decision can be made by the authorizing Commander to
expunge the caution/reprimand/warning and furthermore to delete/destroy
all other data (PNC/fingerprints/DNA/image) under a Protection of Freedoms
Act provision. Therefore to provide an accurate statistic, the Unit would
be required to also review any expunge case within the requested period
where the outcome was to delete/destroy everything.

At a very conservative estimate, for 100 cases, allowing 10 minutes to
locate, review and collate the information it would take over 17-hours to
achieve.  Furthermore all of the relevant hardcopy files are located
within the MPS records deep-storage facility and would need to be
recalled, this would add  additional retrieval time and the time taken
already (2-hours) to our calculations and therefore would exceed the cost
threshold.

With regards to C1, and as stated in our previous response to you, the
average length of time for case completion is not recorded, therefore we
do not hold this information.

We estimate that the cost of complying with this request would exceed the
appropriate limit. The appropriate limit has been specified in regulations
and for agencies outside central Government; this is set at £450.00.  
This represents the estimated cost of one person spending 18 hours [at a
rate of £25 per hour] in determining whether the MPS holds the
information, and locating, retrieving and extracting the information.

In accordance with the Freedom of Information Act 2000 (the Act), this
email acts as a Refusal Notice.

Section 17(5) of the Act provides:

(5) A public authority which, in relation to any request for information,
is relying on a claim that section 12 or 14 applies must, within the time
for complying with section 1(1), give the applicant a notice stating that
fact.

Section 12(1) of the Act provides:

(1) Section 1 does not oblige a public authority to comply with a request
for information if the authority estimates that the cost of complying with
the request would exceed the appropriate limit.

Section 16 of the Act provides:

(1) It shall be the duty of a public authority to provide advice and
assistance, so far as it would be reasonable to expect the authority to do
so, to persons who propose to make, or have made, requests for information
to it.

(2) Any public authority which, in relation to the provision of advice or
assistance in any case, conforms with the code of practice under section
45 is to be taken to comply with the duty imposed by subsection (1) in
relation to that case.

I would like to provide you with advice as to how you may narrow your
request so that it does not exceed the appropriate limit.

It might be possible to supply an answer to questions A and B since
31/10/2013, subject to any exemptions which might apply.

If you would like to informally discuss the processing of Early Deletion
requests please telephone and speak to Ben Sayers who is head of the Unit
on 020 7230 1380.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet which details your right of
complaint.

Should you have any further enquiries concerning this matter, please email
quoting the reference number above.

Yours sincerely

James Young
SC&O Information Manager

COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.  

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.ico.org.uk.  Alternatively, phone or
write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 745

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

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