DWP procedure when fit notes are sent in (Universal Credit)

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Dear Department for Work and Pensions,

My question is about the precise process that happens at DWP when a Universal Credit claimant submits a self certification or fit note to DWP, and what to do when it appears to fail.
I have read the http://about.universalcredit.service.gov...
and associated sections; also Chapter G1 of the Advice to Decision Makers; and I have copies of forms UC 35 and UC 50.

We have received several reports of claimants not receiving their UC35 or UC50 forms and continuing to be required to fulfil full work related requirements despite illness.

Please could you provide DWP guidelines on the time within which DWP should send these forms to claimants (especially UC35); and on what a claimant should do if, despite sending repeated fit notes, they hear nothing.

I understand from ADM Chapter G1 that sending these forms on receipt of a fit note is the responsibility of "medical services" but could see no definition of "medical services"- I assume this is a section of th DWP. Please could you explain who "medical services" are and whether there is a separate address or contact number for them. Fit notes etc have been submitted to the general Mail Opening Unit at Wolverhampton. Is this the correct address?

Thank you for your assistance.

Yours faithfully,

Glenys Harriman

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