DWP policy and guidance on email correspondence from claimant and their representatives in connection with benefit claims and awards

Martin Williams made this Freedom of Information request to Department for Work and Pensions

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Department for Work and Pensions,

Please provide:

1. DWP's policy (the latest revision is I believe January 2015) on accepting email correspondence from claimants and their representatives in connection with claims and awards of benefits.

2. Copy of the "Desk Aide" and any other guidance issued to DWP staff and decision makers which explain this policy.

Yours faithfully,

Martin Williams

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear DWP freedom-of-information-requests,

I still await a response to this request.

Yours sincerely,

Martin Williams

DWP freedom-of-information-requests, Department for Work and Pensions

4 Attachments

Dear Martin Williams,

Please see attached response to your FOI request.

Kind regards,
DWP Central FOI Team

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Martyn Dewar left an annotation ()

I have made a fresh request to the DWP for the latest versions of their policy/guidance on Electronic Communications along with any information held on the "secure" solutions inferred in the documents disclosed here…
https://www.whatdotheyknow.com/request/e...