DWP policy and guidance on email correspondence from claimant and their representatives in connection with benefit claims and awards
Dear Department for Work and Pensions,
1. DWP's policy (the latest revision is I believe January 2015) on accepting email correspondence from claimants and their representatives in connection with claims and awards of benefits.
2. Copy of the "Desk Aide" and any other guidance issued to DWP staff and decision makers which explain this policy.
This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Should you have any further queries in connection with this request do
please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
Dear DWP freedom-of-information-requests,
I still await a response to this request.
Dear Martin Williams,
Please see attached response to your FOI request.
DWP Central FOI Team
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