Dear Department for Work and Pensions,
Are there any plans to update the hold music to have a little bit of a variety? Since it’s always the same classical music on loop. Especially if you have to listen to it for 45 minutes to a hour. Also is it possible for the DWP to add a estimated time of when you will be connected to an advisor?
This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Should you have any further queries in connection with this request do
please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
Dear R James,
I am writing in response to your request for information, received 9
Your response is attached
DWP Operations FOI Team