DWP Hold Music

Currently waiting for a response from Department for Work and Pensions, they should respond promptly and normally no later than (details).

Dear Department for Work and Pensions,

Are there any plans to update the hold music to have a little bit of a variety? Since it’s always the same classical music on loop. Especially if you have to listen to it for 45 minutes to a hour. Also is it possible for the DWP to add a estimated time of when you will be connected to an advisor?

Yours faithfully,

R James

DWP freedom-of-information-requests, Department for Work and Pensions

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