Dear Department for Work and Pensions,

Are there any plans to update the hold music to have a little bit of a variety? Since it’s always the same classical music on loop. Especially if you have to listen to it for 45 minutes to a hour. Also is it possible for the DWP to add a estimated time of when you will be connected to an advisor?

Yours faithfully,

R James

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Dear R James,

I am writing in response to your request for information, received 9
January.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

Robert Eriksohn left an annotation ()

"The Department continually looks to improve customer experience and is currently reviewing the ‘on hold’ music it uses"

Finally, a potential end to to what can only be described as a cruel and unusual punishment.

Or is that that the entire Dept?

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