Dear Department for Work and Pensions,

See https://assets.publishing.service.gov.uk...

That document refers to a DWP Debt Management Vulnerability Framework. Please provide that framework.

Yours faithfully,

Owen Stevens

DWP freedom-of-information-requests, Department for Work and Pensions

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freedom-of-information-request@dwp.gov.uk,

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Dear Owen Stevens,

I am writing in response to your request for information, received 19th
March.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Thank you for the response. I would like to narrow the request.

The document linked to in my original request states that DWP use the Government Debt Management Vulnerability Toolkit. This appears to be available here: https://www.gov.uk/government/publicatio...

The Government Debt Management Vulnerability Toolkit includes this guidance: https://www.gov.uk/government/publicatio...

I assume that DWP's Debt Management Vulnerability Framework follows a similar structure.

Please provide the guidance in the DWP Debt Management Vulnerability Framework relating to providing appropriate support. This will cover the support, flexibility and forbearance that DWP can offer once an individual has been identified as vulnerable. It will exclude guidance focused primarily or solely on defining vulnerability, identifying vulnerability, having conversations, recording vulnerability, signposting, helping individuals access money guidance, staff resilience, or monitoring and improvement.

Yours faithfully,

Owen Stevens

DWP freedom-of-information-requests, Department for Work and Pensions

Thank you for contacting the Department for Work and Pensions (DWP).
 
This is an automated confirmation that your request for information has
been received by the DWP Freedom of Information mailbox and will be
processed accordingly.
 
Please note that this mailbox is for Freedom of Information (FOI) or
Internal Review (IR) requests only – If you have submitted a non FOI or IR
related email then we may not be able to action it.
 
 
Timescales for responding
 
Freedom of Information (FOI) Requests
 
If your email is a valid FOI request, as per Section 8 of the FOI Act
2000, you can normally expect a response within 20 working days.
 
Internal Review (IR) Requests
 
You can normally expect a response within 20 working days.
 
We will respond to all valid FOI and IR requests within our statutory
timescales, if we are unable to do so then we will contact you to explain
why. Please note that we are not able to process your FOI or IR request in
any shorter timescales that you may indicate.
 
 
Receiving a response from us
 
Please note that email FOI and IR responses will be issued from
[email address]
 
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk by your email account
provider.  
 
 
Further Information
 
Should you have any further queries in connection with your FOI or IR
request please contact us.
 
More information on the DWP can be accessed on gov.uk here –
[1]https://www.gov.uk/government/organisati...
 

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freedom-of-information-request@dwp.gov.uk,

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Dear Owen Stevens,

I am writing in response to your request for information, received 5th
April.

Yours sincerely,

DWP Central FoI Team

Owen Stevens left an annotation ()

ICO complaint

Dear Department for Work and Pensions,

Please carry out an internal review of this response.

Yours faithfully,

Owen Stevens

DWP freedom-of-information-requests, Department for Work and Pensions

Thank you for contacting the Department for Work and Pensions (DWP).

 

This is an automated confirmation that your request for information has
been received by the DWP Freedom of Information mailbox and will be
processed accordingly.

 

Please note that this mailbox is for Freedom of Information (FOI) or
Internal Review (IR) requests only – If you have submitted a non FOI or IR
related email then we may not be able to action it.

 

 

Timescales for responding

 

Freedom of Information (FOI) Requests

 

If your email is a valid FOI request, as per Section 8 of the FOI Act
2000, you can normally expect a response within 20 working days.

 

Internal Review (IR) Requests

 

You can normally expect a response within 20 working days.

 

We will respond to all valid FOI and IR requests within our statutory
timescales, if we are unable to do so then we will contact you to explain
why. Please note that we are not able to process your FOI or IR request in
any shorter timescales that you may indicate.

 

 

Receiving a response from us

 

Please note that email FOI and IR responses will be issued from
[1][email address]

 

We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk by your email account
provider.  

 

 

Further Information

 

Should you have any further queries in connection with your FOI or IR
request please contact us.

 

More information on the DWP can be accessed on gov.uk here –

[2]https://www.gov.uk/government/organisati...

 

show quoted sections

References

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1. mailto:[email address]
2. https://www.gov.uk/government/organisati...

freedom-of-information-request@dwp.gov.uk,

1 Attachment

Dear Owen Stevens,

I am writing in response to your request for information, received 14th
May.

Yours sincerely,

DWP Central FoI Team

Owen Stevens left an annotation ()

ICO complaint.