DWP Contact Centre telephony training
Dear Department for Work and Pensions,
I would like to receive all telephony training material for DWP Contact Centre employees. This includes instructions on how to deal with chatty customers, angry customers, etc.
Yours faithfully,
John Howe
This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.
Should you have any further queries in connection with this request do
please contact us.
[2]http://www.gov.uk/dwp
**********************************************************************
This document is strictly confidential and is intended only for use by the
addressee.
If you are not the intended recipient any disclosure, copying,
distribution
or other action taken in reliance of the information contained in this
email is strictly prohibited.
Any views expressed by the sender of this message are not necessarily
those of the Department
for Work and Pensions.
If you have received this transmission in error please tell us and then
permanently delete
what you have received.
This email was scanned for viruses by the Department for Work and Pensions
antivirus services and was found to be virus free.
Please note: Incoming and outgoing email messages are routinely monitored
for compliance
with our policy on the use of electronic communications.
**********************************************************************
References
Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp
Dear Mr Howe,
I am writing in response to your request for information, received 9 July.
Yours sincerely,
DWP Central FoI Team
Dear [email address] on behalf of DWP HR PQ & FOI Focal Point,
Thank you for your response.
I would like to get all telephony instructions for DWP Contact Centre employees about how to cope with chatty customers or angry customers. Specifically for the Universal Credit and Jobseeker's Allowance benefits.
Thanks.
Yours sincerely,
John Howe
Dear Mr Howe,
I am writing in response to your request for information, received 6th
August.
Yours sincerely,
DWP Central FoI Team
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now