We don't know whether the most recent response to this request contains information or not – if you are J Roberts please sign in and let everyone know.

DWP claimants publishing recordings online 2020/21

We're waiting for J Roberts to read recent responses and update the status.

Dear Information Commissioner's Office,

In an FOI response in 2012 the DWP disclosed the following:

'Text to include in letter to a claimant intending to publish, or who has published telephone/video recordings on the internet: 

You have asked to have your interview with Departmental officials recorded. It is your right to do so.

 However, you should know that you are entitled to record your business with DWP if the recordings are to be used by you for domestic purposes only, that is your personal, family, or household affairs (including recreational purposes), 

Publishing the recordings on the internet, or in any other way, may not be treated as a domestic purpose and may indicate that you are acting in law as a data controller under the Data Protection Act. If you intend to make the contents of your recording publicly available you need to notify the Information Commissioner of your actions.  

The Information Commissioner is Parliament’s independent regulator of the Data Protection Act and he may take formal enforcement action to ensure your compliance with the Act. It is a criminal offence for a data controller to process personal information if they have not registered this with the Information Commissioner.

 *[Please confirm to me that you have understood this letter and that no [further] use of the material will be made on the internet. If not we intend to alert the Information Commissioner to your unacceptable behaviour].  

*[If you are not satisfied with the service that you have experienced from Jobcentre Plus/ PDCS* then arrangements can be made for you to discuss your concerns with a senior manager. Please let me know if you wish to arrange such a meeting.]  

* delete as appropriate 


1. For the year 2020/21, please provide the number of DWP claimants who notified you of their intention to make publicly available the contents of recordings involving DWP staff.

2. For the year 2020/21, please provide the number of DWP claimants you contacted regarding the potentially criminal publication of recordings involving DWP staff.

Yours faithfully,

J Roberts

icoaccessinformation, Information Commissioner's Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

If you have made a request for information held by the ICO we will contact
you as soon as possible if we need any further information to enable us to
answer your request. If we don't need any further information we will
respond to you within our published, and statutory, service levels. For
more information please visit:


If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

If you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘raising a concern with an organisation’ (go to our homepage and
follow the link ‘for the public’). You can also call the number below.

If you have requested advice - we aim to respond within 14 days. 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

Copied correspondence - we do not respond to correspondence that has been
copied to us.

For more information about our services, please see our webpage ‘Service
standards and what to expect' (go to our homepage and follow the links for
‘Report a concern’ and ‘Service standards and what to expect'). You can
also call the number below.

For information about what we do with personal data see our [2]privacy

If there is anything you would like to discuss with us, please call our
helpline on 0303 123 1113.

Yours sincerely

The Information Commissioner’s Office

Our newsletter

Details of how to sign up for our monthly e-newsletter can be found


Find us on Twitter [4]here.



Visible links
1. https://ico.org.uk/about-the-ico/our-inf...
2. https://ico.org.uk/global/privacy-notice/
3. https://ico.org.uk/about-the-ico/news-an...
4. http://www.twitter.com/ICOnews

ICO Casework, Information Commissioner's Office

11 June 2021

Our reference: IC-111557-Y7H3 

Dear J Roberts,

Thank you for your recent request for information. We received your
request on 10 June 2021. Your request will be allocated to an Information
Access Officer who will contact you under the reference number above in
due course.
Under statutory timeframes our response to your request is due by 8 July
2021. However, due to the pandemic it may not be possible to respond to
your request by this date. The ICO has arrangements in place in accordance
with UK Government guidelines to stop the spread of COVID-19, and we
continue to experience high demand for our services despite our reduced
If you have any queries about this information request you may email us,
quoting our reference number in the subject line. Please note that
Information Access Officers are only able to address information requests
to ICO; they are unable to assist with complaints to ICO, or to provide
general advice about the legislation we oversee.  
Our privacy notice explains what we do with the personal data you provide
to us when you make an information request: 
Thank you for your interest in the work of the Information Commissioner's
Yours sincerely,
Eluned Cook  
Information Access Support Officer
Information Commissioner’s Office 

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 0303 123 1113 [1]ico.org.uk [2]twitter.com/iconews
Please consider the environment before printing this email

Please be aware we are often asked for copies of the correspondence we
exchange with third parties. We are subject to all of the laws we deal
with, including the data protection laws and the Freedom of Information
Act 2000. You can read about these on our website ([3]www.ico.org.uk).
Please say whether you consider any of the information you send us is
confidential. You should also say why. We will withhold information where
there is a good reason to do so.
For information about what we do with personal data see our privacy notice
at [4]www.ico.org.uk/privacy-notice


Visible links
1. https://ico.org.uk/
2. https://twitter.com/iconews
3. https://www.ico.org.uk/
4. https://www.ico.org.uk/privacy-notice

We don't know whether the most recent response to this request contains information or not – if you are J Roberts please sign in and let everyone know.