DWP claimants publishing recordings online 2020/21

Information Commissioner's Office did not have the information requested.

Dear Information Commissioner's Office,

In an FOI response in 2012 the DWP disclosed the following:

'Text to include in letter to a claimant intending to publish, or who has published telephone/video recordings on the internet: 

You have asked to have your interview with Departmental officials recorded. It is your right to do so.

 However, you should know that you are entitled to record your business with DWP if the recordings are to be used by you for domestic purposes only, that is your personal, family, or household affairs (including recreational purposes), 

Publishing the recordings on the internet, or in any other way, may not be treated as a domestic purpose and may indicate that you are acting in law as a data controller under the Data Protection Act. If you intend to make the contents of your recording publicly available you need to notify the Information Commissioner of your actions.  

The Information Commissioner is Parliament’s independent regulator of the Data Protection Act and he may take formal enforcement action to ensure your compliance with the Act. It is a criminal offence for a data controller to process personal information if they have not registered this with the Information Commissioner.

 *[Please confirm to me that you have understood this letter and that no [further] use of the material will be made on the internet. If not we intend to alert the Information Commissioner to your unacceptable behaviour].  

*[If you are not satisfied with the service that you have experienced from Jobcentre Plus/ PDCS* then arrangements can be made for you to discuss your concerns with a senior manager. Please let me know if you wish to arrange such a meeting.]  

* delete as appropriate 

https://www.whatdotheyknow.com/request/1...

1. For the year 2020/21, please provide the number of DWP claimants who notified you of their intention to make publicly available the contents of recordings involving DWP staff.

2. For the year 2020/21, please provide the number of DWP claimants you contacted regarding the potentially criminal publication of recordings involving DWP staff.

Yours faithfully,

J Roberts

icoaccessinformation, Information Commissioner's Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

If you have made a request for information held by the ICO we will contact
you as soon as possible if we need any further information to enable us to
answer your request. If we don't need any further information we will
respond to you within our published, and statutory, service levels. For
more information please visit:

[1]https://ico.org.uk/about-the-ico/our-inf...

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

If you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘raising a concern with an organisation’ (go to our homepage and
follow the link ‘for the public’). You can also call the number below.

If you have requested advice - we aim to respond within 14 days. 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

Copied correspondence - we do not respond to correspondence that has been
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For more information about our services, please see our webpage ‘Service
standards and what to expect' (go to our homepage and follow the links for
‘Report a concern’ and ‘Service standards and what to expect'). You can
also call the number below.

For information about what we do with personal data see our [2]privacy
notice.

If there is anything you would like to discuss with us, please call our
helpline on 0303 123 1113.

Yours sincerely

The Information Commissioner’s Office

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References

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4. http://www.twitter.com/ICOnews

ICO Casework, Information Commissioner's Office

11 June 2021

Our reference: IC-111557-Y7H3 

Dear J Roberts,

Thank you for your recent request for information. We received your
request on 10 June 2021. Your request will be allocated to an Information
Access Officer who will contact you under the reference number above in
due course.
Under statutory timeframes our response to your request is due by 8 July
2021. However, due to the pandemic it may not be possible to respond to
your request by this date. The ICO has arrangements in place in accordance
with UK Government guidelines to stop the spread of COVID-19, and we
continue to experience high demand for our services despite our reduced
capacity. 
If you have any queries about this information request you may email us,
quoting our reference number in the subject line. Please note that
Information Access Officers are only able to address information requests
to ICO; they are unable to assist with complaints to ICO, or to provide
general advice about the legislation we oversee.  
Our privacy notice explains what we do with the personal data you provide
to us when you make an information request: 
https://ico.org.uk/global/privacy-notice...
Thank you for your interest in the work of the Information Commissioner's
Office.
Yours sincerely,
Eluned Cook  
Information Access Support Officer
Information Commissioner’s Office 

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 0303 123 1113 [1]ico.org.uk [2]twitter.com/iconews
Please consider the environment before printing this email

Please be aware we are often asked for copies of the correspondence we
exchange with third parties. We are subject to all of the laws we deal
with, including the data protection laws and the Freedom of Information
Act 2000. You can read about these on our website ([3]www.ico.org.uk).
Please say whether you consider any of the information you send us is
confidential. You should also say why. We will withhold information where
there is a good reason to do so.
For information about what we do with personal data see our privacy notice
at [4]www.ico.org.uk/privacy-notice
 

References

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2. https://twitter.com/iconews
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4. https://www.ico.org.uk/privacy-notice

J Roberts left an annotation ()

Some interesting information on publishing stuff online included in Hemming v Poulton Claim No: QB-2020-003558:

https://davidhencke.files.wordpress.com/...

'86. (b) was the Defendant a "controller" and/or a "processor" of the Claimant's personal data?

91. ... indeed, the reference upon which this point relies (at p 373) comprised an email request by the Defendant to Mr Attwood to "request that you remove everything with my name from your channel..."

98. There are proper grounds for the contention that publication of the Video generally, and in particular insofar as it concerned the Claimant, was "in the public interest", and was believed by both the Defendant and Mr Attwood at the time to be so.'

https://davidhencke.files.wordpress.com/...

ICO Casework, Information Commissioner's Office

6 July 2021 

Case Reference: IC-111557-Y7H3 

Dear J Roberts

Further to my acknowledgement of 11 June we can now provide a response to
your information request of 10 June.

We have handled your request under the Freedom of Information Act 2000
(the FOIA).

Request

In your email your email you asked:

1.  For the year 2020/21, please provide the number of DWP claimants who
notified you of their intention to make publicly available the contents of
recordings involving DWP staff.

2.  For the year 2020/21, please provide the number of  DWP  claimants you
contacted regarding the potentially criminal publication of recordings
involving  DWP staff.

Response to Question 1.

Unfortunately we are not able to provide an answer to point 1 of your
request. I will explain in more detail below why this is the case, but in
brief, section 12 of the Freedom of Information Act 2000 (FOIA) makes
clear that a public authority (such as the Information Commissioner’s
Office – the ICO) is not obliged to comply with an FOIA request if the
authority estimates that the cost of complying with the request would
exceed the ‘appropriate limit'. The ‘appropriate limit’ for the ICO, as
determined in the ‘Freedom of Information and Data Protection (Appropriate
Limit and Fees) Regulations 2004’ is £450. We have determined that £450
would equate to 18 hours work.
 
Whilst the information you have requested is likely to sit within our
electronic case management system, this system is not set up to easily
provide us with the type of information you have requested. Generally
speaking this is not the sort of information we would need for our own day
to day business purposes.

The system allows us to search for the cases we have dealt with in a
number of different ways, such as by the unique reference number the case
was given, the name and address of the person who contacted us and the
name of any organisation that has been complained about. We can also
search for cases on the basis of the broad nature or sector of the
complaint, but we can only search on a limited number of fixed criteria.

We do not have the option to complete a search relating to the specific
circumstances outlined in your request. In order to find this information
we would need to individually check all the correspondence on every
relevant case.

Having checked our case management system I have identified approximately
300 complaint cases during the financial year 2020/2021 that would require
checking.

A recent estimate for a request with similar complexity resulted in over 4
minutes spent on each case. This is already in excess of the 18 hours that
would accrue a charge of £450.

In addition to the above we would also need to check all the advice cases
we hold to see if a DWP claimant has notified us of their intention to
make public a recording involving DWP staff.

There are several thousand advice cases for the financial year 2020/2021.
This task would clearly take more than 18 hours to complete.

It is for this reason, and in accordance with section 12 of the FOIA, that
we are not obliged to comply with your request for information.
 
However, if you are able to narrow the scope of your request we may be in
a position to provide information to you free of charge, if it will cost
us less than the appropriate limit to do so.

For example, you could narrow the scope of the request to a smaller time
frame or concentrate on a specific case or incident of interest. You might
also consider narrowing a request for any advice we have provided outside
of our case management system.

I should point out that any reformulated request you may wish to make to
the ICO will be treated as a new FOI request, and the 20 working day time
limit will begin again.

Response to Question 2.

We hold no information regarding contact with any DWP complaints about the
potentially criminal publication of recordings involving DWP staff.

Next steps 

If you are dissatisfied with our response under the FOIA or wish to
complain about how your request has been handled please write to the
Information Access Team at the address below or email
[1][ICO request email]

A request for internal review should be submitted to us within 40 working
days of receipt by you of this response. Any such request received after
this time will only be considered at the discretion of the Commissioner. 

If having exhausted the review process you are not content that your
request or review has been dealt with correctly, you have a further right
of appeal to this office in our capacity as the statutory complaint
handler under the legislation. To make such an application, please write
to our FOI Complaints & Appeals Department at the address below or visit
our website if you wish to make a complaint under the Freedom of
Information Act.

A copy of our review procedure can be accessed from our website.
 
[2]https://ico.org.uk/media/1883/ico-review...
 
Your information

Please note that our privacy notice explains what we do with the personal
data you provide to us and what your rights are:

[3]https://ico.org.uk/global/privacy-notice...

This includes entries regarding the specific purpose and legal basis for
the ICO processing information that people have provided us with, such as
an information requester:

[4]https://ico.org.uk/global/privacy-notice...

The length of time we keep information is laid out in our retention
schedule, which can be found at:

[5]https://ico.org.uk/media/about-the-ico/d...

Yours sincerely

Adrian Hay

Lead Information Access Officer, Risk and Governance Department
Corporate Strategy and Planning Directorate

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 03304146450  F. 01625 524510  ico.org.uk  twitter.com/iconews
Please consider the environment before printing this email
For information about what we do with personal data see our privacy notice
at [6]https://ico.org.uk/global/privacy-notice/

References

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4. https://ico.org.uk/global/privacy-notice...
5. https://ico.org.uk/media/about-the-ico/d...
6. https://ico.org.uk/global/privacy-notice/

Dear ICO Casework,

Thank you for your response to my information request relating to DWP claimants publishing recordings online.

You helpfully suggested how my request could be narrowed:

'You might also consider narrowing a request for any advice we have provided outside of our case management system.'

Please provide any information you hold outside of your case management system relating to the making publicly available the contents of audio or visual recordings involving DWP staff for the years 2019/20 and 2020/21.

Yours sincerely,

J Roberts

icocasework, Information Commissioner's Office

To read this email in English click [1]here

I darllen yr ebost yn y Gymraeg, cliciwch [2]yma

Thank you for contacting the Information Commissioner’s Office. We confirm
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For information about what we do with personal data please see our
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Yours sincerely
 
The Information Commissioner’s Office
 
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Diolch yn fawr ichi am gysylltu â Swyddfa’r Comisiynydd Gwybodaeth. Yn
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Os ydych wedi gwneud cwyn newydd – dydyn ni ddim yn debygol o edrych i
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ichi am gynnydd neu ganlyniad eich cwyn o fewn y tri mis nesaf, efallai y
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cwyn.

 
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Pan fo digwyddiad seibr arwyddocaol yn digwydd, mae’n bosibl y bydd angen
ichi roi gwybod amdano hefyd i’r Ganolfan Seiberddiogelwch Genedlaethol
(yr NCSC). I’ch helpu i benderfynu, dylech ddarllen canllawiau’r NCSC ar
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Dylai digwyddiadau a allai arwain at risg uwch y bydd twyll yn effeithio
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Os ydych yn Ddarparwr Gwasanaethau Cyfathrebu sy’n rhoi gwybod am dor
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Os ydych yn cynrychioli sefydliad a’ch bod yn rhoi gwybod am ddigwyddiad
posibl o dan Gyfarwyddeb yr NIS – byddwn yn cysylltu â chi cyn gynted ag y
gallwn. Cewch ragor o wybodaeth am [27]Reoliadau’r NIS ar ein gwefan.

Os ydych yn cynrychioli sefydliad a’ch bod yn rhoi gwybod am dor diogelwch
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Os ydych wedi rhoi gwybod am ebost sbam – mae’n annhebygol y bydd angen
inni gysylltu â chi eto, oni bai bod arnon ni angen rhagor o wybodaeth i
helpu yn ein hymchwiliad. Rydym yn cyhoeddi gwybodaeth am [29]y camau
rydyn ni wedi’u cymryd ynghylch negeseuon niwsans ar ein gwefan.

Os ydych wedi gofyn am wybodaeth yr ydych yn credu ei bod gennyn ni –
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gwasanaeth statudol a chyhoeddus. 

Os ydych wedi anfon copi o’ch gohebiaeth aton ni ond dim byd arall –
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Mae rhagor o wybodaeth ar ein tudalen gwe [31]safonau gwasanaeth a beth
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Yn gywir

Swyddfa’r Comisiynydd Gwybodaeth

Ein cylchlythyr

Gallwch [34]gofrestru i gael ein e-gylchlythyr misol

 

 

References

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3. https://ico.org.uk/global/data-protectio...
4. https://eur03.safelinks.protection.outlo...
5. https://eur03.safelinks.protection.outlo...
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19. https://ico.org.uk/global/data-protectio...
20. https://eur03.safelinks.protection.outlo...
21. https://eur03.safelinks.protection.outlo...
22. https://eur03.safelinks.protection.outlo...
23. https://eur03.safelinks.protection.outlo...
24. https://eur03.safelinks.protection.outlo...
25. https://eur03.safelinks.protection.outlo...
26. https://eur03.safelinks.protection.outlo...
27. https://eur03.safelinks.protection.outlo...
28. https://eur03.safelinks.protection.outlo...
29. https://eur03.safelinks.protection.outlo...
30. https://eur03.safelinks.protection.outlo...
31. http://ico.org.uk/about_us/how_we_work/s...
32. https://eur03.safelinks.protection.outlo...
33. https://eur03.safelinks.protection.outlo...
34. https://eur03.safelinks.protection.outlo...

ICO Casework, Information Commissioner's Office

12 July 2021

Our reference: IC-116759-R5X1 

Dear J Roberts,

Thank you for your recent request for information. We received your
request on 9 July 2021. Your request will be allocated to an Information
Access Officer who will contact you under the reference number above in
due course.
In summary, your new request is for:
"any information you hold outside of your case management system relating
to the making publicly available the contents of audio or visual
recordings involving DWP staff for the years 2019/20 and 2020/21."
Under statutory timeframes our response to your request is due by 10
August 2021. Due to the pandemic it may not be possible to respond to your
request by this date. The ICO has arrangements in place in accordance with
UK Government guidelines to stop the spread of COVID-19, and we continue
to experience high demand for our services despite our reduced capacity. 
If you have any queries about this information request you may email us,
quoting our reference number in the subject line. Please note that
Information Access Officers are only able to address information requests
to ICO; they are unable to assist with complaints to ICO, or to provide
general advice about the legislation we oversee, as this work is done by
other ICO departments.  
Our privacy notice explains what we do with the personal data you provide
to us when you make an information request: 
https://ico.org.uk/global/privacy-notice...
Thank you for your interest in the work of the Information Commissioner's
Office.
Yours sincerely,
Eluned Cook  
Information Access Support Officer
Information Commissioner’s Office 
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 0303 123 1113 [1]ico.org.uk [2]twitter.com/iconews
Please consider the environment before printing this email

Please be aware we are often asked for copies of the correspondence we
exchange with third parties. We are subject to all of the laws we deal
with, including the data protection laws and the Freedom of Information
Act 2000. You can read about these on our website ([3]www.ico.org.uk).
Please say whether you consider any of the information you send us is
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ICO Casework, Information Commissioner's Office

1 Attachment

10 August 2021

Case reference IC-116759-R5X1

Dear J Roberts

Further to your information request to the Information Commissioner's
Office of 9 July 2021, please find our response attached.

Yours sincerely

Antonia Swann
Lead Information Access Officer
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0330 414 6894  [1]ico.org.uk  [2]twitter.com/iconews

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For information about what we do with personal data see our privacy notice
at [3]www.ico.org.uk/privacy-notice

References

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1. https://ico.org.uk/
2. https://twitter.com/iconews
3. https://ico.org.uk/global/privacy-notice/