DWP "chain" of "processes" followed before sanctions

Ian Wolf made this Freedom of Information request to Department for Work and Pensions

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Dear Department for Work and Pensions,

Please provide information you hold that shows the DWP will contact "several times" before sanctions "come into effect". Reference to help with this request: http://s24.postimg.org/u3xox7jbp/effect....

What are the means used for these "several" contact methods and how are such contact methods recorded by the DWP? How many times does the term "several" refer to in the information you hold? Please provide the information held for each stage of your "chain" of "processes" followed before sanctions "come into effect". If any of the "several" contact methods fail what processes does the DWP follow?

Yours faithfully,
Ian Wolf

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Dear Mr Wolf,
Please find attached the reply to your recent Freedom of Information
request reference number, 3715 and associated attachments:
Thank you
DWP Freedom of Information Team

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