DWP and Hootsuite monitoring

Frank Zola made this Freedom of Information request to Department for Work and Pensions

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Department for Work and Pensions,

DWP uses hootsuite.com with it's @DWP twitter account and Hootsuite has a number of monitoring tools/functions. For your @DWP account please advise:

What key words or phrases are monitored
What your lists contain
#hashtags followed/monitored
Search streams in use

Hootsuite info

Follow key conversations with these monitoring features
https://hootsuite.com/en-gb/platform/mon...

Add a search stream
https://help.hootsuite.com/hc/en-us/arti...

How To Use Hootsuite Stream Operators For Social Media Monitoring
https://www.bounteous.com/insights/2013/...

Yours faithfully,

Frank Zola

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

no-reply@dwp.ecase.co.uk on behalf of DWP CAXTON HOUSE Communications, Department for Work and Pensions

1 Attachment

Dear Frank Zola,

I am writing in response to your request for information, received 8th
November.

Yours sincerely,

DWP Central FoI Team