Dear Department for Work and Pensions,
DWP uses hootsuite.com with it's @DWP twitter account and Hootsuite has a number of monitoring tools/functions. For your @DWP account please advise:
What key words or phrases are monitored
What your lists contain
Search streams in use
Follow key conversations with these monitoring features
Add a search stream
How To Use Hootsuite Stream Operators For Social Media Monitoring
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