DWP and Hootsuite monitoring

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Dear Department for Work and Pensions,

DWP uses hootsuite.com with it's @DWP twitter account and Hootsuite has a number of monitoring tools/functions. For your @DWP account please advise:

What key words or phrases are monitored
What your lists contain
#hashtags followed/monitored
Search streams in use

Hootsuite info

Follow key conversations with these monitoring features
https://hootsuite.com/en-gb/platform/mon...

Add a search stream
https://help.hootsuite.com/hc/en-us/arti...

How To Use Hootsuite Stream Operators For Social Media Monitoring
https://www.bounteous.com/insights/2013/...

Yours faithfully,

Frank Zola

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no-reply@dwp.ecase.co.uk on behalf of DWP CAXTON HOUSE Communications, Department for Work and Pensions

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Dear Frank Zola,

I am writing in response to your request for information, received 8th
November.

Yours sincerely,

DWP Central FoI Team