DPA policy Email to CEO, Office

Shem made this Freedom of Information request to Royal Cornwall Hospitals NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Royal Cornwall Hospitals NHS Trust should have responded by now (details). You can complain by requesting an internal review.

Dear Royal Cornwall Hospitals NHS Trust c/o Ms Bryne,

Hope all is well.

I realize that things get hectic and that there are demanding interests on your time.

But i wonder whether you had a chance to respond or look into these issues, at least at a preliminary level.

Please feel free to give me a call if that is more feasible.

Looking forward to hear from you.
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Therefore,-----Please provide information relating to any policy which is relevant to: Dealing with complaints around DPA 1998 by current employees

In brief, this is not about a specific single employee or employer issue, its about wider policy concerns and preventative measures expected from a public service, in the normal course of events.

That is the overarching rationale which I hope makes sense.

To that end, I look forward to receiving a response I that regard.

And a formal confirmation and explanation from the good offices of the CEO.

Yours faithfully,

Shem, Esq

FOI (ROYAL CORNWALL HOSPITALS NHS TRUST), Royal Cornwall Hospitals NHS Trust

Please note with immediate effect, the RCHT Freedom of Information email
address has changed to [1][Royal Cornwall Hospitals NHS Trust request email] I would be most grateful if
you could please update your records to ensure that any future
correspondence is dealt with promptly.

 

Dear Shem, 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST Ref: 1881

Thank you for your request for information as detailed below (if I have
misunderstood any part of your request, please let me know as soon as
possible, otherwise I shall continue to retrieve the information as
outlined):

 

1)       Royal Cornwall Hospitals NHS Trust (RCHT) Data Protection Act
Policy

 

Your request was received 05 July 2017 and I am dealing with it under the
terms of the Freedom of Information Act 2000.

In some circumstances a fee may be payable and if that is the case I will
let you know. A fees notice will be issued to you, and you will be
required to pay before I will proceed to deal with your request.

You will receive the information requested within 20 working days unless
the Royal Cornwall Hospital does not hold the information or there is a
reason for it to be withheld. I will write to you in any event.

If you have any requirements regarding the format any information should
be supplied in, e.g. the language to be used, audio, large print and so
on, then please let me know.

Further information about your rights is also available from the
Information Commissioner at:

 

Information Commissioner's Office Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113 or 01625 54 57 45

[2]www.ico.gov.uk

 

In the meantime, please do not hesitate to contact me if you have any
queries or concerns (please remember to quote the reference number in any
future correspondence).

 

Yours sincerely

 

Angela Kaye

Information Governance Team

 

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FOI (ROYAL CORNWALL HOSPITALS NHS TRUST), Royal Cornwall Hospitals NHS Trust

1 Attachment

The RCHT are always looking to improve the service that we provide and
would welcome any feedback that you wish to give about your experience
dealing with FOI.  Please take a few moments to complete an anonymous
survey so that we can take into consideration your comments: 
[1]https://www.surveymonkey.com/r/Y7T2N78

 

Dear  Shem

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST Ref:  1881

Your request for information has now been considered and the response is
attached.

 

If you have any queries or concerns then please do not hesitate to contact
me (please remember to quote the reference number above in any future
communications).

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to the Information Governance Manager, 2nd Floor
Knowledge Spa, Royal Cornwall Hospital, Truro, Cornwall, TR1 3LJ or
e-mail [2][Royal Cornwall Hospitals NHS Trust request email]

If you are not content with the outcome of your complaint or review, you
may apply directly to the Information Commissioner for a decision.
Generally, the ICO cannot make a decision unless you have exhausted the
complaints procedure provided by the Royal Cornwall Hospital.

 

The Information Commissioner can be contacted at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113 or 01625 54 57 45

[3]www.ico.gov.uk

 

Yours sincerely

Angela Kaye 

 

Please note with immediate effect, the RCHT Freedom of Information email
address has changed to [4][Royal Cornwall Hospitals NHS Trust request email]  I would be most grateful if
you could please update your records to ensure that any future
correspondence is dealt with promptly.

 

 

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