Domiciliary care services in Sunderland

Callum Finn made this Freedom of Information request to Sunderland City Council

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The request was successful.

Dear Sunderland City Council,

I would like to make an inquiry under the Freedom of information Act regarding Direct Payments in Domiciliary Care.
Please can you tell me the following; (all questions are related to Domiciliary Care for adults 18 and over)

How many packages do you commission on a monthly basis?

Do you have a framework in place? If yes:
What type of framework is it?
When does it expire?

If you do have a framework in place, what % of care do you have to spot purchase outside of the framework?

How do you commission care packages currently?
Through an purpose built I.T system – if yes, which one
Through other IT system – if yes, which one
Via Telephone
Via Email

How many providers are do you have registered, and how many are you actively using?

What is the average hourly price you pay for Dom care?

Many thanks in advance.

Yours faithfully,

Callum

Solicitor - Freedom of Information, Sunderland City Council

1 Attachment

Dear Mr Finn,

 

Re: Your request for information concerning:

 

Domiciliary Care

 

The Council aims to provide available information promptly and in any
event within 20 working days, unless, exceptionally, there is a need to
consider whether the information is exempt from disclosure.

 

I will contact you again soon in connection with your request.

 

Please quote the reference below if you contact the Council regarding this
request.

 

Customer Request Number:  18 01 74

 

[1]cid:image002.png@01D1081E.ECC35380

 

 

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Solicitor - Freedom of Information, Sunderland City Council

1 Attachment

Dear Mr Finn,

 

Please find below Sunderland City Council’s response to your Freedom of
Information request.

 

How many packages do you commission on a monthly basis?

               

                96 per month (last six months)

 

Do you have a framework in place? If yes:

What type of framework is it?

When does it expire?

 

                Nine providers are contracted to provide care. Each area
(North, East, West, Washington and Coalfields) has two main providers
(some of our providers cover more than one area), however, they         
are also contracted to cover other areas other than their main area.

 

If you do have a framework in place, what % of care do you have to spot
purchase outside of the framework?

 

                13%

 

How do you commission care packages currently?

Through an purpose built I.T system – if yes, which one Through other IT
system – if yes, which one Via Telephone Via Email

 

                Referrals are sent to the SCT Brokerage Team by Social
Workers through the internal computer system (AIS), e-mailed or in
emergency cases phoned. Requests are then sent out to all providers
          by e-mail and responses recorded by SCT Brokerage and awarded to
the appropriate provider covering a particular area. If area providers are
not able to cover the care package request it will go               to
another contracted provider. If no contracted providers are able to cover
the requested care package then it will be sourced from a non-co0ntracted
provider.

 

How many providers are do you have registered, and how many are you
actively using?

 

                We have nine contracted providers and typically spot
purchase from  four other providers

 

What is the average hourly price you pay for Dom care?

 

                £13.25 p/h

 

The Council hopes that the information provided proves useful. If,
however, you are dissatisfied with our response to your request for
information, you can ask for the decision to be reviewed within 40
calendar days. A request for review should be directed by email to
[1][Sunderland City Council request email], or by post to: Information
Governance Officer, Governance Services, Civic Centre, PO Box 100,
Sunderland SR2 7DN.

 

You are of course entitled to apply to the Information Commissioner at any
time, although the Commissioner will not usually investigate until the
public authority’s internal review procedure has been concluded.

 

Kind Regards

Information Governance Team

Sunderland City Council

 

 

 

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Dear Solicitor - Freedom of Information,

Many thanks for your help.

Yours sincerely,

Callum Finn