Domiciliary care services in Hillingdon

Callum Finn made this Freedom of Information request to Hillingdon Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Hillingdon Borough Council,

I would like to make an inquiry under the Freedom of information Act regarding Direct Payments in Domiciliary Care.
Please can you tell me the following; (all questions are related to Domiciliary Care for adults 18 and over)

How many packages do you commission on a monthly basis?

Do you have a framework in place? If yes:
What type of framework is it?
When does it expire?

If you do have a framework in place, what % of care do you have to spot purchase outside of the framework?

How do you commission care packages currently?
Through an purpose built I.T system – if yes, which one
Through other IT system – if yes, which one
Via Telephone
Via Email

How many providers are do you have registered, and how many are you actively using?

What is the average hourly price you pay for Dom care?

Many thanks in advance.

Yours faithfully,

Callum

SCH FOI, Hillingdon Borough Council

Dear  Callum Finn,

I am writing in response to your request for information under the Freedom
of Information Act 2000, received 17/01/18

Under the Freedom of Information Act 2000 we have 20 working days to
respond to your request.  Therefore the deadline for our response is
14/02/18 

If we require further information or clarification from you in order to
assist us in responding to your request, or if we require a fee to be paid
before we can respond we will contact you shortly.

 

Yours sincerely 

Michelle Barber

Members Liaison Officer /FOI Officer

Resident Services 

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FOI ., Hillingdon Borough Council

FOI 6433229

Dear Callum Finn​

​I am writing in response to your request for information below.

 

In accordance with S1(3) of the FOIA before we can respond to your request
we require some clarification of the information you are seeking 

 

In particular can you clarify: ​
​You are asking specifically about direct payments:
I would like to make an inquiry under the Freedom of information Act
regarding Direct Payments in Domiciliary Care.
However all of
​you ​questions thereafter relate to commissioned care and not direct
payments, please can you clarify, thank you.

 

 

If you have any queries regarding this matter please do not hesitate to
contact me.

If you wish to request an internal review of our response you should
write, within 2 months, to:

Office Managing Partner, Legal Services, Civic Centre, High St, Uxbridge,
UB8 1UW (or via email to [1][Hillingdon Borough Council request email] marked for the attention
of the Office Managing Partner).

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

 

Siobhan Tierney

Senior Business Support Officer
Legal Services (3E 04)
London Borough of Hillingdon
Civic Centre
High Street
Uxbridge
UB8 1UW
01895 55(6923)

On 23 January 2018 at 12:08, SCH FOI <[2]sch[Hillingdon Borough Council request email]> wrote:

Dear  Callum Finn,

I am writing in response to your request for information under the
Freedom of Information Act 2000, received 17/01/18

Under the Freedom of Information Act 2000 we have 20 working days to
respond to your request.  Therefore the deadline for our response is
14/02/18 

If we require further information or clarification from you in order to
assist us in responding to your request, or if we require a fee to be
paid before we can respond we will contact you shortly.

 

Yours sincerely 

Michelle Barber

Members Liaison Officer /FOI Officer

Resident Services 

show quoted sections

Dear FOI .,

The reference to direct payments was in error. The information I would like is for commissioned care, please.

Yours sincerely,

Callum Finn

SCH FOI, Hillingdon Borough Council

Dear Callum Finn,
Thank you for your clarification.
Under the Freedom of Information Act 2000 we have 20 working days to
respond to your request.  Therefore the deadline for our response is
 12/03/18

 If we require further information or clarification from you in order to
assist us in responding to your request, or if we require a fee to be 
paid
before we can respond we will contact you shortly.

 Yours sincerely

 Michelle Barber

 Members Liaison Officer /FOI Officer

 Resident Services

show quoted sections

FOI ., Hillingdon Borough Council

 FOI 6433229
​Dear Mr Finn

I am writing in regards to your request for information below.  I note
from our records that the response to your request is due today. 
Unfortunately we are unable today and there will be a slight delay in our
response.  Please accept my apologies for this and we will endeavour to
respond as soon as we are able.

If you have any queries regarding this matter please do not hesitate to
contact me.

If you wish to request an internal review of our response you should
write, within 2 months, to:

Office Managing Partner, Legal Services, Civic Centre, High St, Uxbridge,
UB8 1UW (or via email to [1][Hillingdon Borough Council request email] marked for the attention
of the Office Managing Partner).

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours Sincerely,
Bernard Boadu
Technical Assistant
Legal Services (3E 04)
London Borough of Hillingdon
Civic Centre
High Street
Uxbridge
UB8 1UW
01895 55(6923)
On 23 January 2018 at 12:08, SCH FOI <[2]sch[Hillingdon Borough Council request email]> wrote:

Dear  Callum Finn,

I am writing in response to your request for information under the
Freedom of Information Act 2000, received 17/01/18

Under the Freedom of Information Act 2000 we have 20 working days to
respond to your request.  Therefore the deadline for our response is
14/02/18 

If we require further information or clarification from you in order to
assist us in responding to your request, or if we require a fee to be
paid before we can respond we will contact you shortly.

 

Yours sincerely 

Michelle Barber

Members Liaison Officer /FOI Officer

Resident Services 

show quoted sections

FOI ., Hillingdon Borough Council

FOI 6433229

Dear Mr Finn

 

I am writing in response to your request for information below.

 

As I understand it you are seeking to know:

 

How many packages do you commission on a monthly basis?

Do you have a framework in place? If yes:
What type of framework is it?
When does it expire?

If you do have a framework in place, what % of care do you have to spot
purchase outside of the framework?

How do you commission care packages currently?
Through an purpose built I.T system - if yes, which one Through other IT
system - if yes, which one Via Telephone Via Email

How many providers are do you have registered, and how many are you
actively using?

What is the average hourly price you pay for Dom care?

FOI 6433229 - From: Callum Finn - Due: 12th March  2018

No Question Response Owner
1. .How many packages do  1275 clients received a
you commission on a monthly domiciliary care package in Jan Major
basis?     January 2018
2.     Do you have a
framework in place? If yes: We have a Dynamic Purchasing
System in place; this is on a
What type of framework is two (2) plus one (1) plus one Helen Walker
it? (1) year agreement, up to
four (4) years in total.
When does it expire?
3.  If you do have a
framework in place, what % We do not have any contracted
of care do you have to spot or agreed percentages of care Helen Walker
purchase outside of the to be placed to spot.
framework?
Currently we commission
4. How do you commission packages via email and
care packages currently? telephone. We will be
implementing our e-brokerage
Through an purpose built I.T function from 1st April 2018 Jan Major
system - if yes, which one though the Council’s
Through other IT system - if E-Brokerage portal- Connect
yes, which one Via Telephone to Support-. The Provider for
Via Email this is PCG- Public
Consulting Group.
5.  How many providers are Registered Providers-  33
do you have registered, and Jan Major
how many are you actively Actively using-  23
using?
6.  What is the average
hourly price you pay for Dom £15.98 per hour Andy Goodwin
care?

If you have any queries regarding this matter please do not hesitate to
contact me.

If you wish to request an internal review of our response you should
write, within 2 months, to:

Office Managing Partner, Legal Services, Civic Centre, High St, Uxbridge,
UB8 1UW (or via email to [1][Hillingdon Borough Council request email] marked for the attention
of the Office Managing Partner).

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Yours sincerely,

 

Bernard Boadu

Technical Assistant

Legal Services (3E 04)
London Borough of Hillingdon
Civic Centre
High Street
Uxbridge
UB8 1UW
01895 55(6923)
On 23 January 2018 at 12:08, SCH FOI <[2]sch[Hillingdon Borough Council request email]> wrote:

Dear  Callum Finn,

I am writing in response to your request for information under the
Freedom of Information Act 2000, received 17/01/18

Under the Freedom of Information Act 2000 we have 20 working days to
respond to your request.  Therefore the deadline for our response is
14/02/18 

If we require further information or clarification from you in order to
assist us in responding to your request, or if we require a fee to be
paid before we can respond we will contact you shortly.

 

Yours sincerely 

Michelle Barber

Members Liaison Officer /FOI Officer

Resident Services 

show quoted sections

Dear FOI,

Many thanks for your help.

Yours sincerely,

Callum Finn