Domiciliary care services in Bedford

Callum Finn made this Freedom of Information request to Bedford Borough Council

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The request was successful.

Dear Bedford Borough Council,

I would like to make an inquiry under the Freedom of information Act regarding Direct Payments in Domiciliary Care. Please can you tell me the following; (all questions are related to Domiciliary Care for adults 18 and over)

How many packages do you commission on a monthly basis?

Do you have a framework in place? If yes:
What type of framework is it?
When does it expire?

If you do have a framework in place, what % of care do you have to spot purchase outside of the framework?

How do you commission care packages currently?
Through an purpose built I.T system – if yes, which one
Through other IT system – if yes, which one
Via Telephone
Via Email

How many providers are do you have registered, and how many are you actively using?

What is the average hourly price you pay for Dom care?

Many thanks in advance.

Yours faithfully,

Callum Finn

Freedom of Information, Bedford Borough Council

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3. mailto:[Bedford Borough Council request email]

Business Management Support Officer – Adults, Bedford Borough Council

Bedford BC - OFFICIAL-Unsecure
 
Dear Mr Finn
 
Request pursuant to Freedom of Information Act 2000 – Request No. 11729
 
I refer to your recent enquiry for information held by the Council.  Under
the provisions of the Freedom of Information Act, the authority must state
whether or not the information exists and I confirm that we do hold the
information you requested.
 
Please find your request and our response below:
 
Please can you tell me the following; (all questions are related to
Domiciliary Care for adults 18 and over)
 
1.  How many packages do you commission on a monthly basis?
 
We do not commission care agencies for direct payment service users. Where
a client opts to have care support via a direct payment it is their choice
as to which agency they use. There are currently 142 direct payment
services users who are supported by domiciliary care agencies.
 
2. Do you have a framework in place? If yes:
What type of framework is it?
When does it expire?
 
Bedford Borough Council do not have a framework for direct payment agency
support as clients identify their own provider.
 
3. If you do have a framework in place, what % of care do you have to spot
purchase outside of the framework?
 
Not applicable.
 
4. How do you commission care packages currently? Through an purpose built
I.T system – if yes, which one Through other IT system – if yes, which one
Via Telephone Via Email
 
Directly commissioned Domiciliary Care packages are sourced through the
care brokerage service. Providers are contacted via email and telephone.
Direct Payment packages do not go through this service as clients would
liaise with care providers themselves.
 
5. How many providers are do you have registered, and how many are you
actively using?
 
Bedford Borough Council currently has 6 framework providers and 31
additional approved care providers available to clients going through the
care brokerage service. Direct Payments can also access this list of
providers but ultimately they can choose any agency they wish to take up
services from.
 
6. What is the average hourly price you pay for Dom care?
 
Clients taking up agency support via a Direct Payment will receive £15.50
per hour. Higher rates may be agreed on a case to case basis.
 
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Yours sincerely
 
 
Jenny Peck/Ruby Fairley
Business Management Support Officer - Adults’ Services
Bedford Borough Council
Borough Hall
Cauldwell Street
Bedford
MK42 9AP
[2][email address]
 

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