Dear Ms Faith,

FOI request: FOI-2670

Thank you for your request dated 30/09/2024

Your request will be answered by 28/10/2024

If you have any queries about this request, please contact me, quoting the
reference number above.

Yours sincerely,

David White

Head of Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

 

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

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Dear Ms Faith,

FOI request: FOI-2670

Please accept our sincere apologies for a delay in providing a response to
your Freedom of Information request. We apologise for any inconvenience
this may cause. The service providing you with your response has been
chased today and they do remain committed to responding to your request as
soon as possible.

Yours sincerely,

Freedom of Information Team

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

 

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

From: foi <[Greenwich Borough Council request email]>
Sent: 30 September 2024 13:58
To: 'Jasmine Faith' <[FOI #1180556 email]>
Cc: foi <[Greenwich Borough Council request email]>
Subject: FOI-2670: Freedom of Information request - Domestic Abuse
Services

Dear Ms Faith,

FOI request: FOI-2670

Thank you for your request dated 30/09/2024

Your request will be answered by 28/10/2024

If you have any queries about this request, please contact me, quoting the
reference number above.

Yours sincerely,

David White

Head of Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

 

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

show quoted sections

Dear Ms Faith,

FOI request: FOI-2670

Thank you for your request dated 30/09/2024

Our response is as follows:

I would be most grateful if you would provide me, under the Freedom of
Information Act, details in respect to all current Domestic Abuse/Violence
Against Women and Girls services (accommodation, community services
(including IRIS, Housing First Rough Sleeping contracts) and children &
young people's services) procured by Greenwich Borough Council in the past
8 years.

The details we require are:

Domestic Abuse/Violence Against Women and Girls services (accommodation,
community services (including IRIS, Housing First Rough Sleeping
contracts) and children & young people's services) procured by Greenwich
Borough Council are managed by two services within the Directorate of
Housing and Safer Communities.  These services are Community Safety
Service and Housing Inclusion Service.

1. What are the contractual performance KPI's for this contract?

Community Safety Service

There are currently 3 contracts: IRISi, The Mary Dolly Foundation and Her
Centre.

IRISi

Delivery of the IRISi project to improve responses of GP practices to DA
victims for two years from 1st September 2020 to 31st August 2022. The Her
Centre were commissioned to deliver this project for £170,097 over the 2
year period.

The expectation was that within this two year time frame Her Centre would
implement the IRIS programme model across all Greenwich GP practices. This
included:

•                    Employing a full time and a half time Advocate
Educator to train and support GP surgeries

•                    Work with and make payment to IRISi who provide the
training package

•                    Work with and make payment to two Clinical leads
based on hours worked on training

•                    Carry out training at GP surgeries using the IRIS
training package

•                    Take referrals from GP surgeries of women
experiencing domestic abuse and offer support

•                    Meet regularly with the Greenwich IRIS steering group
to report on progress

•                    Provide 6-month performance monitoring updates on
progress of the project

The Mary Dolly Foundation

Direct award to ‘The Mary Dolly Foundation’ for: Counselling for
perpetrators of Domestic Abuse & their victims and families 2020/21 –
2021/22 £40,050 per year through MOPAC funding.

Counselling This will provide 900 counselling sessions at £30 per
session.
Supervision/ project This will provide 390 hours of clinical supervision
management in line with the recommendations of the British
Association of Counselling &

Psychotherapy at a cost of £45 per session).
Administration  This will provide 300 hours of administration at £15
per hour.

Her Centre

Direct award to the Her Centre for part funding of a Health IDVA to work
with GP surgeries to ensure support for Domestic Abuse victims following
the end of the IRIS project.

Her Centre will be measured to assess achievements by using the following
outputs:

┌───────────────────────────────────────────────────┬────────────────────┐
│Output │Target │
├───────────────────────────────────────────────────┼────────────────────┤
│No. of individual cases per funded year │80 │
├───────────────────────────────────────────────────┼────────────────────┤
│Level of user satisfaction for all outcomes │75% positive │
└───────────────────────────────────────────────────┴────────────────────┘

Her Centre has been funded to deliver the following outcomes and the
service will be measured to assess achievements by using the following
Outcome Indicators:

┌─────────────────────────┬──────────────────────────────────────────────┐
│OUTCOMES │OUTCOME INDICATORS │
├─────────────────────────┼──────────────────────────────────────────────┤
│Victims of DVA feel safer│Using a survey of service users to measure: │
│and more confident to│ │
│access services when│·     Level that are more confident that they│
│needed │can stay safe │
│ │ │
│ │·     Level that are aware of where to access│
│ │help and support if needed. │
│ │ │
│ │·     Level that feel safer. │
│ ├──────────────────────────────────────────────┤
│ │Using beginning and end risk assessments with│
│ │service users to measure: │
│ │ │
│ │·     Level of risk identified at beginning│
│ │(low, medium or high). │
│ │ │
│ │·     Level that have had a reduction in risk.│
│ │ │
│ │·     Level that have increased levels of│
│ │self-confidence. │
│ │ │
│ │·     Level that have increased feelings of│
│ │control. │
├─────────────────────────┼──────────────────────────────────────────────┤
│Successful partnership-│·      Number of assessments undertaken with│
│working and awareness of│Health and Safer Communities staff. │
│support offered by IDVA │ │
│ │·      Number of GPs meetings attended and/or│
│ │organised (broken down by surgery) │
│ ├──────────────────────────────────────────────┤
│ │·       Number of referrals made to other│
│ │agencies (broken down by agency – including│
│ │MARAC) │
│ ├──────────────────────────────────────────────┤
│ │·       Number of Training sessions/workshops/│
│ │briefings for GP surgery staff.  │
│ ├──────────────────────────────────────────────┤
│ │·       Attendance at DV Health meetings │
└─────────────────────────┴──────────────────────────────────────────────┘

┌──────────────────────────────────────────────────────────┬─────────────┐
│Outcomes │Target │
├──────────────────────────────────────────────────────────┼─────────────┤
│Her Centre will capture outcomes through the use of a│75% positive│
│support plan reviewed with the client, with a focus on: │outcomes  │
├──────────────────────────────────────────────────────────┼─────────────┤
│a) improved safety │ │
├──────────────────────────────────────────────────────────┼─────────────┤
│b) maintaining accommodation │ │
├──────────────────────────────────────────────────────────┼─────────────┤
│c) access to employment, education & training │ │
├──────────────────────────────────────────────────────────┼─────────────┤
│d) improved confidence in parenting (where relevant) │ │
├──────────────────────────────────────────────────────────┴─────────────┤
│Her Centre will be required to capture the following data on a quarterly│
│basis: │
├──────────────────────────────────────────────────────────┬─────────────┤
│·       Demographics of the victim │ │
│ │ │
│·       Total number of contacts with victim │ │
│ │ │
│·       Type of contact with victim (e.g. 1-1 face to│ │
│face, phone call) │ │
│ │ │
│·       Type of support provided per case │ │
│ │ │
│·       Nature of case (which strand/s of VAWG) │ │
│ │ │
│·       Outcome/end result of case │ │
├──────────────────────────────────────────────────────────┼─────────────┤
│At the end of the funding period, Her Centre will be│ │
│required to provide an evaluation of the IDVA role,│ │
│including successes and learning points. │ │
└──────────────────────────────────────────────────────────┴─────────────┘

Housing Inclusion Service

Please see the information included in the attached service specification
for the contract.

We confirm that we hold the name of the Lead Commissioning Officer. 
However, this information is being withheld in accordance with section
40(2) of the Freedom of Information Act 2000 (FOIA), as the information
constitutes third party data.  Section 40(2) provides that personal data
about third parties is exempt information if one of the conditions set out
in section 40(3) is satisfied.  Under FOIA disclosure of this information
would breach the fair processing principle contained in the Data
Protection Act 2018, where it would be unfair to the Lead Commissioning
Officer if we were to disclose their name and surname without their
consent.  Also, there is a reasonable expectation from the Lead
Commissioning Officer that this information would be confidential. 

2. Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages?

Community Safety Service

IRISi – Two agencies, Housing for Women and the Her Centre submitted their
applications to be an IRIS partner. The Her Centre were the successful
bidders for this contract.

The Mary Dolly Foundation – Not applicable

Her Centre – Not applicable

Housing Inclusion Service

The requested information is withheld under Section 43(2) of FOIA. This is
because the  Council considers that this information is commercially
sensitive, and it is likely that its disclosure would have an adverse
impact on the suppliers’ ability to compete with other organisations that
offer the same/similar service.

Section 43(2) of FOIA states:

"Information is exempt information if its disclosure under this Act would
or would be likely to; prejudice the commercial interests of any person
(including the public authority holding it)."

Revealing the successful and non-successful suppliers gives one
(potential) bidder the commercial edge over another. The release of this
information is likely to damage the commercial interests of the successful
bidder and the bidders who were not awarded the contract.  

The tender process is confidential and within such competitive market,
disclosure of the requested information above, is likely to affect the
Council’s ability to participate competitively in this commercial
activity.

Additionally, if the Council were to place successful and unsuccessful
bidders’ information in the public domain, it is highly probable that it
would deter providers from bidding for contracts in the future with the
Council.

Section 43 is a qualified exemption and therefore in consideration of its
application, public authorities must consider whether the public interest
in maintaining the exemption outweighs the public interest in disclosure
as set out in Section 2 FOIA.

Public Interest arguments in favour of disclosing the information:

• Promoting accountability and transparency by public authorities for
decisions taken by them.
• Promoting the accountability and transparency in the services
conducted by a local authority.

Public Interest arguments in favour of withholding the information:

• The suppliers’ positions in a competitive environment could be
weakened by revealing market-sensitive information.
• Potential damage to the Council’s relationships with the suppliers,
potentially prejudicing future collaborative working.
• There is limited public interest in disclosing details of unsuccessful
suppliers.
• 

To conclude, the Council has decided that the factors for withholding the
information outweigh those for releasing it and therefore conclude that
the information is exempt from disclosure under Section 43(2) of the
Freedom of Information Act 2000. 

3. Date of last procurement?

Community Safety Service

IRISi – 2020/21

The Mary Dolly Foundation – 2021/22

Her Centre – 1st April 2024

Housing Inclusion Service

2018-19

4. What is the value of the contract?

Community Safety Service

IRISi – £170,097 (over 2 years)

The Mary Dolly Foundation – £49,050

Her Centre – £52,000 – Match funded between Royal Greenwich and the
Integrated Commissioning Board (NHS) at £26,000 each.

Housing Inclusion Service

Total value of contract £766,500.52

5. Start date & duration of framework/contract?

Community Safety Service

IRISi – 1st September 2020 – 31st August 2022

The Mary Dolly Foundation – April 2021

Her Centre – 1st April 2023 to 31st March 2024 and 1st April 2024 to 31st
March 2025

Housing Inclusion Service

01 July 2019 to 30 June 2025

6. Could you please provide a copy of the service/product specification
given to all bidders for when this contract was last advertised?

Community Safety Service

IRISi – We are unable to provide the original service specification for
the IRIS project, as this was undertaken as a franchise from IRISi as
Franchisor, with the Her Centre as the Franchisee, and Royal Greenwich as
the commissioner.   Documentation was supplied by IRISi and we do not hold
a copy of the specification given to bidders, but we do hold the franchise
agreement following the commissioning of the Her Centre. Please find
attached. 

We confirm that we hold the names and email addresses of the third
parties.  However, this information is being withheld in accordance with
section 40(2) of the Freedom of Information Act 2000 (FOIA), as the
information constitutes third party data.  Section 40(2) provides that
personal data about third parties is exempt information if one of the
conditions set out in section 40(3) is satisfied.  Under FOIA disclosure
of this information would breach the fair processing principle contained
in the Data Protection Act 2018, where it would be unfair to the third
parties if we were to disclose their name, surname and email address
without their consent.  Also, there is a reasonable expectation from the
third parties that this information would be confidential.

The Mary Dolly Foundation – Not applicable

Her Centre – Not applicable

Housing Inclusion Service

See attached service specification for the contract.

7. Is there an extension clause in the framework(s)/contract(s) and, if
so, the duration of the extension?

Community Safety Service

IRISi – No

The Mary Dolly Foundation – Not applicable

Her Centre – No

Housing Inclusion Service

There was an option to extend the contract for two years.

8. Has a decision been made yet on whether the framework(s)/contract(s)
are being either extended or renewed?

Community Safety Service

IRISi – Yes

The Mary Dolly Foundation – No

Her Centre – No

Housing Inclusion Service

The contract has been extended for two years until 30th June 2025.

9. Who is the senior officer (outside of procurement) responsible for this
contract?

Community Safety Service

Leanna Minahan, Assistant Director – Community Safety and Environmental
Health

Housing Inclusion Service

Shaun Flook, Assistant Director – Housing Needs & Tenancy

If you have any queries about this correspondence, please contact me,
quoting the reference number above.

If you are not satisfied with our response to your request, you can ask
for an Internal Review.  Internal review requests must be submitted within
two months of the date of receipt of the response to your original
request.  If you wish to do this, please contact us in writing, setting
out why you are dissatisfied.

If you are not satisfied with the outcome of the Internal Review, you may
apply directly to the Information Commissioner (ICO) for a decision. 
Generally, the ICO cannot make a decision unless you have exhausted the
Internal Review procedure provided by the Council. You can contact the ICO
by emailing [1][email address], or by post at Customer Contact,
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
SK9 5AF.

Yours sincerely,

David White

Head of Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

 

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

From: foi <[Greenwich Borough Council request email]>
Sent: 28 October 2024 15:51
To: '[FOI #1180556 email]' <[FOI #1180556 email]>
Cc: foi <[Greenwich Borough Council request email]>
Subject: FW: FOI-2670: Freedom of Information request - Domestic Abuse
Services

Dear Ms Faith,

FOI request: FOI-2670

Please accept our sincere apologies for a delay in providing a response to
your Freedom of Information request. We apologise for any inconvenience
this may cause. The service providing you with your response has been
chased today and they do remain committed to responding to your request as
soon as possible.

Yours sincerely,

Freedom of Information Team

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

 

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

From: foi <[2][Greenwich Borough Council request email]>
Sent: 30 September 2024 13:58
To: 'Jasmine Faith' <[3][FOI #1180556 email]>
Cc: foi <[4][Greenwich Borough Council request email]>
Subject: FOI-2670: Freedom of Information request - Domestic Abuse
Services

Dear Ms Faith,

FOI request: FOI-2670

Thank you for your request dated 30/09/2024

Your request will be answered by 28/10/2024

If you have any queries about this request, please contact me, quoting the
reference number above.

Yours sincerely,

David White

Head of Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

 

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 www.royalgreenwich.gov.uk

ü Please consider the environment before printing this email

show quoted sections