Domacillary care conditions of work Sevacare

Emma Gomez made this Freedom of Information request to Care Quality Commission

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The request was partially successful.

Dear Care Quality Commission,

DomIcilliary care in UK is provided by Sevacare to many councils around the uk please tell me what is the winning criteria to win a contract?

Are you aware of the low level of pay and the way staff are treated prior to finalising a contract with servacare?

is the CQC the authority that governs pay and working conditions of care staff prior to finalisation of a contract with Sevacare?

Do CQC consider it a priority to ensure that the needs of care staff are met?

do CQC audit the conditions that Domicillary care staff at Sevacare work under. The contracts are nil hour this means that Sevacare do not pay staff for expenses or time in between calls ... Thus a care worker might be out all day howeve only get paid for 3 hours do you consider this to be integral efficient and sustainable ? Do you consider This to be a quality environment for employees?

What are the criteria for working conditions and pay that CQC. Expect from those providing the Domicillary care contracts for residents, is it a part of the winning criteria for a contract?

Why do you choose to have criminal record checks when it would be more cost effective to have an offenders list of those that a danger to the vulnerable people?

Yours faithfully,

Emma Gomez

Black, Colin, Care Quality Commission

Dear Emma,

 

Many thanks for contacting the Care Quality Commission with your request
for information. Your enquiry reference is ENQ1-811095312.

 

It may help if I first explain that the questions contained in your
request do not constitute a valid request under the Freedom of Information
Act 2000 because the information requested is not recorded by the CQC. We
can however provide you with some general guidance on this occasion.

 

We have provided an answer to each of your questions, sequentially, below:

 

“DomIcilliary care in UK is provided by Sevacare to many councils around
the uk please tell me what is the winning criteria to win a contract?”

 

The Care Quality Commission is the independent regulator of health and
social care services in England. We make sure that care and treatment
meets the Government’s standards of quality and safety. The CQC does not
actually commission care and so we are not involved in the process of
awarding contracts to any care providers.

 

I suggest contacting the relevant council if you would like to find out
more about their tendering process.

 

“Are you aware of the low level of pay and the way staff are treated prior
to finalising a contract with servacare?”

 

Although the CQC does not have the authority to become involved in matters
of employment such as pay or grading, if you can provide us with
additional details specifically concerning the treatment of employees by
Servacare that you referred to, we can provide this information to our
compliance inspector for the service who will make sure that the service
is compliant with our standards.

 

Is it possible you can reply to this email with specific details about the
treatment of staff please?

 

“is the CQC the authority that governs pay and working conditions of care
staff prior to finalisation of a contract with Sevacare?”

 

The Care Quality Commission is a regulator of health and social care
providers. Our regulatory remit does not include aspects of employment law
such as pay or working conditions. I have included some useful links below
which will signpost you to information about pay on the Government’s
advice website (.Gov) and the Citizen’s Advice Bureau:

 

[1]https://www.gov.uk/browse/working/tax-mi...

 

[2]http://www.adviceguide.org.uk/england/wo...

 

Our standards do include requirements which apply to premises from where
regulatory activities are carried out (such as in a care home or a
hospital and so on) which places an emphasis on accessibility, cleanliness
and safety. However, these standards do not apply to a person’s home into
which care is provided by a domiciliary care provider.

 

For further details about our requirements that apply to premises, please
see outcome 10 on page 110 of our [3]Essential Standards of Quality and
Safety.

 

“Do CQC consider it a priority to ensure that the needs of care staff are
met?”

 

Yes, the CQC considers it a priority to ensure that the needs of care
staff are met where there are relevant, specific requirements described in
our regulations which we are able to use our powers to ensure that care
providers are compliant with.

 

“do you consider this to be integral efficient and sustainable ? Do you
consider This to be a quality environment for employees?”

 

Unfortunately, we are unable to comment on behalf of the Care Quality
Commission on the efficiency or sustainability of Servacare’s practices,
based on the information provided.

 

“What are the criteria for working conditions and pay that CQC. Expect
from those providing the Domicillary care”

 

The Care Quality Commission’s remit does not include pay or working
conditions and we therefore do not have any specific requirements in this
regard.

 

“Why do you choose to have criminal record checks when it would be more
cost effective to have an offenders list of those that a danger to the
vulnerable people?”

 

When checking whether a registered individual is suitable for the purposes
of registration with the CQC, the emphasis is placed on ensuring the
safety of people who receive care as opposed to the cost of the process of
carrying out a background check. That is why the CQC requires registered
individuals (such as providers, registered managers) and staff involved in
the provision of regulated activities to undergo a check by the Disclosure
and Barring Service (DBS) who search police records and, in relevant
cases, barred list information.

 

I hope that you find the information above useful.

 

Sincerely,

 

Colin 

 

Colin Black

Information Access Officer

Legal Services & Information Rights

Care Quality Commission

Citygate, Floor 7

Gallowgate

Newcastle upon Tyne

NE1 4PA

 

Tel: 0191 233 3506

Fax: 01484 772 992

E-mail: [4][email address]

 

show quoted sections

emma gomez left an annotation ()

In answer to this question “Why do you choose to have criminal record checks when it would be more
cost effective to have an offenders list of those that a danger to the
vulnerable people?”

you say

When checking whether a registered individual is suitable for the purposes
of registration with the CQC, the emphasis is placed on ensuring the
safety of people who receive care as opposed to the cost of the process of
carrying out a background check. That is why the CQC requires registered
individuals (such as providers, registered managers) and staff involved in
the provision of regulated activities to undergo a check by the Disclosure
and Barring Service (DBS) who search police records and, in relevant
cases, barred list information.

How do you ensure that by doing so a perfectly good person who may have had an unrelated criminal record disclosed in their very distant past is not subjected to discrimination?

emma gomez left an annotation ()

you say

Our standards do include requirements which apply to premises from where
regulatory activities are carried out (such as in a care home or a
hospital and so on) which places an emphasis on accessibility, cleanliness
and safety. However, these standards do not apply to a person’s home into
which care is provided by a domiciliary care provider.

Who is responsible for the standards of care provided by domicillary care providers?