Dear Mr Cameron,

Information enquiry reference EIR-20-0237.

Thank you for your recent request for information, which we received on 17
February 2020. 

The scheduled date for our response to your request for information is on
or before 16 March 2020.

Please do not hesitate to contact us should you have any queries in the
meantime.

Yours sincerely,

[1]ACC_Crest_for Tomina Egbuson | Access to Information Officer
mac email
Aberdeen City Council | Access to Information Team |
Customer Feedback |Customer

Marischal College | Business Hub 6 | 1^st Floor  | Broad
Street | Aberdeen | AB10 1AB

Dial: 01224 522166

[2]www.aberdeencity.gov.uk | Twitter: @AberdeenCC |
Facebook.com/AberdeenCC

IMPORTANT NOTICE: This e-mail (including any attachment to it) is
confidential, protected by copyright and may be privileged. The
information contained in it should be used for its intended purposes only.
If you receive this email in error, notify the sender by reply email,
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Whilst we take reasonable precautions to ensure that our emails are free
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opinions expressed in this email are those of the sender and they do not
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to regular monitoring.

References

Visible links
2. http://www.aberdeencity.gov.uk/

Dear Mr Cameron,

Thank you for your information request of 17 February 2020.  Aberdeen City
Council (ACC) has completed the necessary search for the information
requested. Our response is now detailed below.

1. How many complaints has your council received about dog fouling in each
of the last five complete tax years and the current tax year so far?

Return from Customer Feedback Team:

We have not received any complaints about dog fouling in the current tax
year or in the previous five complete tax years.

We follow the Scottish Local Authority Complaints Handling Procedure. 
Under this procedure, a ‘complaint’ is defined as “an expression of
dissatisfaction regarding our actions, or lack of action, or the standard
of service provided by us or on our behalf”. There are some topics that
cannot be considered as a ‘complaint’, such as requests for a service,
which are not recorded as complaints and are therefore not included in the
data above.

For more information on this matter please visit
[1]www.aberdeencity.gov.uk/complaints and refer to the ‘What is a
complaint?’ section. 

As a duty to provide support and assistance, please see below the feedback
from Environmental Health Team who receives ‘Service Requests’ in relation
to Dog Fouling:

2014/15: 532

2015/16: 508

2016/17: 646

2017/18: 493

2018/19: 515

2019/20: 370 (up to 25/02/2020)

2. In regards to question 1, please provide the location of each complaint

Please find enclosed the spreadsheets including locations, all provided in
calendar years.

3. How many incidents have there been where the council has taken action
against people due to dog fouling in each of the last five complete tax
years and the current tax year so far?

Please see below the numbers of dog fouling fixed penalty notices in each
tax year: 

2014/15: 28 notices

2015/16: 11 notices

2016/17: 20 notices

2017/18: 10 notices

2018/19:   3 notices

2019/20:   6 notices

All service requests are fully investigated and in many other cases, Dog
Wardens will have visited dog owners following a request received,
although no formal action was taken.

4. In regards to question 3,  please provide the location, date and type
of action for each

Please find enclosed the spreadsheets show location and date of fixed
penalty notices. We do not hold information regarding other types of
actions.

We are unable to provide you with information on in regards to question 3,
to provide type of action for each as it is not held by the Council.  In
order to comply with our obligations under the terms of Regulation
10(4)(a) - Information Not Held - of the EIRs, we hereby give notice that
this information is not held by us.  We are required by Regulation
10(1)(b) of the EIRs to inform you as to why in all the circumstances of
the case, the public interest in maintaining this exception outweighs the
public interest in disclosing this information to you.  We are satisfied
that we do not hold this information and consider that, as there is no
information held, the public interest lies with the exception.

INFORMATION ABOUT THE HANDLING OF YOUR REQUEST

As the information which you requested is environmental information, as
defined under Regulation 2(1) of the Environmental Information (Scotland)
Regulations 2004 (the EIRs), we considered that it was exempt from release
through FOISA, and must therefore give you notice that we are refusing 
your request under Section 39(2) of FOISA (Freedom of Information
(Scotland) Act 2002).  However, you have a separate right to access the
information which you have requested under Regulation 5 of the EIRs, under
which we have handled your request. Please refer to the attached PDF for
more information about your rights under the EIRs.

We hope this helps with your request.

Yours sincerely,

[2]ACC_Crest_for Salomeh Kheyri Rad | Access to Information Officer
mac email
Aberdeen City Council | Access to Information Team |
Customer Feedback |Customer

Marischal College | Business Hub 6 | 1^st Floor  | Broad
Street | Aberdeen | AB10 1AB

Dial: 01224 522166

[3]www.aberdeencity.gov.uk | Twitter: @AberdeenCC |
Facebook.com/AberdeenCC

IMPORTANT NOTICE: This e-mail (including any attachment to it) is
confidential, protected by copyright and may be privileged. The
information contained in it should be used for its intended purposes only.
If you receive this email in error, notify the sender by reply email,
delete the received email and do not make use of, disclose or copy it.
Whilst we take reasonable precautions to ensure that our emails are free
from viruses, we cannot be responsible for any viruses transmitted with
this email and recommend that you subject any incoming email to your own
virus checking procedures. Unless related to Council business, the
opinions expressed in this email are those of the sender and they do not
necessarily constitute those of Aberdeen City Council. Unless we expressly
say otherwise in this email or its attachments, neither this email nor its
attachments create, form part of or vary any contractual or unilateral
obligation. Aberdeen City Council's incoming and outgoing email is subject
to regular monitoring.

References

Visible links
1. http://www.aberdeencity.gov.uk/complaints
3. http://www.aberdeencity.gov.uk/