Documentation issued to bus operators and drivers following January 2017 Supreme Court Verdict

Christopher Stapleton made this Freedom of Information request to Transport for London

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Christopher Stapleton

Dear Transport for London,

In January 2017 the Supreme Court reached a verdict in the Paulley vs. FirstBus case, following which bus drivers must make a much more intensive effort to require people (non-wheelchair-users) blocking the wheelchair space on a bus to vacate the space when a wheelchair user needs it.

Please supply me with

(1) All communications issued by TfL to the London Bus operators and drivers relating to the changes in behaviour required from bus operators and bus drivers following the Supreme Court verdict mentioned above. Please include in this all circulars, briefings, guidance, instructions, posters, leaflets and any other documentation whatsoever issued by TfL to the London bus operators and drivers in relation to the Supreme Court verdict mentioned above

(2) All training materials used by TfL to train bus drivers in their new obligations arising from the Supreme Court verdict mentioned above.

Thank you

Yours faithfully,

Christopher Stapleton

FOI, Transport for London

Dear Mr Stapleton

 

Our ref: FOI-1806-1718/GH

 

Thank you for your request received by Transport for London (TfL) on 8
October 2017 asking for copies of documentation issued to bus operators
and drivers following January 2017 Supreme Court Verdict.

 

Your request will be processed by TfL, the Greater London Authority and
its subsidiaries to provide you with a response in accordance with the
Freedom of Information Act 2000 and our information access policy.

 

A response will be sent to you by 3 November 2017. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

References

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3. http://www.tfl.gov.uk/corporate/about-tfl/

FOI, Transport for London

8 Attachments

Dear Mr Stapleton

 

Our ref: FOI-1806-1718/GH

 

Thank you for writing to us on 8 October 2017 asking for copies of
documentation issued to bus operators and drivers following January 2017
Supreme Court verdict.

 

I can confirm we hold the information you require after considering your
request under the requirements of the Freedom of Information Act 2000 and
our information access policy.

 

Attached are four key documents provided to bus operators and other TfL
staff between February and August, as well as our bus driver training
slides, course outline and script used. Similarly documents have been
shared with accessibility stakeholders including Transport for All.

 

Guidance was updated immediately after the Supreme Court ruling and TfL
met with the company delivering the Hello London customer experience
course for bus drivers to ensure its training content reflected this. This
included refreshing the acted out scenario where a wheelchair user tries
to board a bus in which a buggy user is occupying the bay area and is
ultimately prevented from boarding and has to catch the next bus. The
Hello London actors playing the role of the driver, however, follow the
most up to date approach during the conflict scene and following the end
of the role play this prompts debate about the revised steps being taken
to persuade passengers to move from the prioritised area. There is also a
specific slide on the court ruling. We are also refreshing the content of
a Diversity and Inclusion course which drivers undertake as part of their
City and Guilds qualification with the outcome of the judgement and
recommended actions in the event of bay conflict.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

If you are not satisfied with this response please see the attached
information sheet for details of your right to appeal.

 

Yours sincerely

 

Graham Hurt

 

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

References

Visible links
1. http://www.tfl.gov.uk/corporate/about-tfl/

Christopher Stapleton

Dear Mr Hurt,

Many thanks for this full response, much appreciated.

Yours sincerely,

Christopher Stapleton