Document Management Strategy

S Parker made this Freedom of Information request to Stevenage Homes Limited

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Waiting for an internal review by Stevenage Homes Limited of their handling of this request.

Dear Stevenage Homes Limited,

Please provide an electronic copy of your document management strategy

Yours faithfully,

S Parker

Stevenage Homes Limited

Thank you for contacting Stevenage Homes.

This is an automated response to let you know that we have received your
email. Our service standard is to respond to your enquiry within 10
working days, if however after 10 days your enquiry should need further
investigation, we will keep you informed of the progress.

Stevenage Homes Limited, Daneshill House, Danestrete, Stevenage,
Hertfordshire, SG1 1HN

Telephone: 01438 242666

Email: [1][email address]

Our vision – to help make life better for the people of Stevenage by
providing excellent housing services.

References

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1. mailto:[email address]
mailto:[email address]

Mark Sutton, Stevenage Homes Limited

Dear S Parker,

Thank you for your request, Stevenage Homes does not have a document
management strategy.

As part of our financial regulations we do however have set periods for
document retention. Could you advise if you want this information?

Thanks

Mark Sutton

Governance , Compliance & IT Manager

Stevenage Homes, Daneshill House

Danestrete, Stevenage, Herts

SG1 1HN

England UK

Phone :- 01438 242987

Email :- [1][email address]

From: S Parker [[2]mailto:[FOI #47211 email]]

Sent: 15 September 2010 22:10

To: SHL FOI

Subject: Freedom of Information request - Document Management Strategy

     Dear Stevenage Homes Limited,

    

     Please provide an electronic copy of your document management

     strategy

    

     Yours faithfully,

    

     S Parker

     

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References

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1. mailto:[email address]
2. mailto:[FOI #47211 email]

Dear Mark Sutton,

Thank you for your response, whilst I am disappointed that Stevenage Homes do not have the required document, I would like a copy of your retention schedule as offered. Can you please advise if you have adopted the ICO Model Publication Scheme and also advise where on your website this can be accessed.

Yours sincerely,

S Parker

Mark Sutton, Stevenage Homes Limited

Dear S Parker,

Thank you for your follow up email, the publication scheme details are at:-
http://www.stevenage.gov.uk/councilandde...

The document that contains the list of document retention schedule is appendix A of financial regulations from page 51 onwards.

http://www.stevenage.gov.uk/councilandde...

regards

Mark Sutton

show quoted sections

Dear Stevenage Homes Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Stevenage Homes Limited's handling of my FOI request 'Document Management Strategy'.

You have failed to provide a copy of your document management strategy and when asked where your publication scheme was I was directed to that of the Council - you are required to have your own as a registered data controller.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/do...

Yours faithfully,

S Parker

Stevenage Homes Limited

Thank you for contacting Stevenage Homes.

This is an automated response to let you know that we have received your
email. Our service standard is to respond to your enquiry within 10
working days, if however after 10 days your enquiry should need further
investigation, we will keep you informed of the progress.

Stevenage Homes Limited, Daneshill House, Danestrete, Stevenage,
Hertfordshire, SG1 1HN

Telephone: 01438 242666

Email: [1][email address]

Our vision – to help make life better for the people of Stevenage by
providing excellent housing services.

References

Visible links
1. mailto:[email address]
mailto:[email address]

Mark Sutton, Stevenage Homes Limited

1 Attachment

Dear S Parker,

Thank you for your email.

I am sorry that you want your enquiry reviewed and my company can
certainly organise that if that is your wish, however I would like a
further chance to explain why the information you have been given is, in
my opinion, correct.

Stevenage Homes Limited is a company that is wholly owned by Stevenage
Borough Council, it has been set up to specifically deliver the matters
identified in the management agreement, I attach a copy of that agreement
in order that you can better understand the relationship between the
Council and its company, Stevenage Homes Limited.

I would ask that you read clause 16.5 of the management agreement where it
states that Stevenage Homes Limited shall until such time as it has
adopted its own Standing Orders and Financial Regulations, at all times
comply with the Council’s Standing Orders and Financial Regulations.

As at today,26^th October 2010, Stevenage Homes Limited has not adopted
its own Standing Orders nor Financial Regulations and is therefore bound
to the Council’s Standing Orders and Financial Regulations as set out in
the management agreement. This is the reason I directed you to the
Council’s documents because they are the documents by which Stevenage
Homes Limited is also bound and they are the ones that detail the document
retention schedule.

You mention that my organisation “failed” to send you a document
management strategy but I explained to you in my response to your first
email that no such document exists. I did however offer the document
retention details to you instead and you accepted this alternative offer.

I would be very happy to help you further with your enquiry if I can, my
contact telephone number is shown below, alternatively if you let me have
your full name and a contact telephone number I would be happy to ring you
to discuss this matter.

If, however, after reading this email you decide that you still wish for a
formal review of this matter then this can be arranged by taking it
through our complaints procedure. You can complain by emailing
[1][email address], completing an online complaint form on
our website,
[2]http://www.stevenagehomes.org.uk/aboutus...
or you can write or telephone us to make your complaint direct to a member
of the complaints team, the complaint managers contact details are
provided below:-

Berni O’Regan

Customer Services Manager

Stevenage Homes, Daneshill House

Danestrete, Stevenage, Herts

SG1 1HN

England UK

Phone :- 01438 242785

 I look forward to hearing from you soon.

regards

Mark Sutton

Governance , Compliance & IT Manager

Stevenage Homes, Daneshill House

Danestrete, Stevenage, Herts

SG1 1HN

England UK

Phone :- 01438 242987

Email :- [3][email address]

15 September 2010

Dear Stevenage Homes Limited,

Please provide an electronic copy of your document management
strategy

Yours faithfully,

S Parker

Stevenage Homes Limited

15 September 2010

Thank you for contacting Stevenage Homes.

This is an automated response to let you know that we have received your
email. Our service standard is to respond to your enquiry within 10
working days, if however after 10 days your enquiry should need further
investigation, we will keep you informed of the progress.

Stevenage Homes Limited, Daneshill House, Danestrete, Stevenage,
Hertfordshire, SG1 1HN

Telephone: 01438 242666

Our vision – to help make life better for the people of Stevenage by
providing excellent housing services.

References

Mark Sutton
Stevenage Homes Limited

20 September 2010

Dear S Parker,

Thank you for your request, Stevenage Homes does not have a document
management strategy.

As part of our financial regulations we do however have set periods for
document retention. Could you advise if you want this information?

Thanks

Mark Sutton

Governance , Compliance & IT Manager

Stevenage Homes, Daneshill House

Danestrete, Stevenage, Herts

SG1 1HN

England UK

Phone :- 01438 242987

S Parker

26 September 2010

Dear Mark Sutton,

Thank you for your response, whilst I am disappointed that
Stevenage Homes do not have the required document, I would like a
copy of your retention schedule as offered. Can you please advise
if you have adopted the ICO Model Publication Scheme and also
advise where on your website this can be accessed.

Yours sincerely,

S Parker

Mark Sutton
Stevenage Homes Limited

27 September 2010

Dear S Parker,

Thank you for your follow up email, the publication scheme details are
at:-
[4]http://www.stevenage.gov.uk/councilandde...

The document that contains the list of document retention schedule is
appendix A of financial regulations from page 51 onwards.

[5]http://www.stevenage.gov.uk/councilandde...

regards

Mark Sutton

[6]show quoted sections

[7]Link to this | [8]Reply to this message

S Parker

19 October 2010

Dear Stevenage Homes Limited,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Stevenage Homes
Limited's handling of my FOI request 'Document Management
Strategy'.

You have failed to provide a copy of your document management
strategy and when asked where your publication scheme was I was
directed to that of the Council - you are required to have your own
as a registered data controller.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
[9]http://www.whatdotheyknow.com/request/do...

Yours faithfully,

S Parker

[10]Link to this | [11]Send follow up

Stevenage Homes Limited

19 October 2010

Thank you for contacting Stevenage Homes.

This is an automated response to let you know that we have received your
email. Our service standard is to respond to your enquiry within 10
working days, if however after 10 days your enquiry should need further
investigation, we will keep you informed of the progress.

Stevenage Homes Limited, Daneshill House, Danestrete, Stevenage,
Hertfordshire, SG1 1HN

Telephone: 01438 242666

Our vision – to help make life better for the people of Stevenage by
providing excellent housing services.

References

Visible links
1. mailto:[email address]
mailto:[email address]
2. http://www.stevenagehomes.org.uk/aboutus...
http://www.stevenagehomes.org.uk/aboutus...
3. mailto:[email address]
4. http://www.stevenage.gov.uk/councilandde...
5. http://www.stevenage.gov.uk/councilandde...
6. http://www.whatdotheyknow.com/request/?u...
7. http://www.whatdotheyknow.com/request/do...
8. http://www.whatdotheyknow.com/request/47...
9. http://www.whatdotheyknow.com/request/do...
10. http://www.whatdotheyknow.com/request/do...
11. http://www.whatdotheyknow.com/request/47...