Your message to [South Staffordshire Health Informatics Service request email] couldn't be
delivered.
simon.anderson wasn't found at southstaffshis.nhs.uk.
request-808227-27b78. . . Office 365 simon.anderson
Action Required Recipient
Unknown To address
How to Fix It
The address may be misspelled or may not exist. Try one or more of the
following:
• Send the message again following these steps: In Outlook, open this
non-delivery report (NDR) and choose Send Again from the Report
ribbon. In Outlook on the web, select this NDR, then select the link
"To send this message again, click here." Then delete and retype the
entire recipient address. If prompted with an Auto-Complete List
suggestion don't select it. After typing the complete address, click
Send.
• Contact the recipient (by phone, for example) to check that the
address exists and is correct.
• The recipient may have set up email forwarding to an incorrect
address. Ask them to check that any forwarding they've set up is
working correctly.
• Clear the recipient Auto-Complete List in Outlook or Outlook on the
web by following the steps in this article: [1]Fix email delivery
issues for error code 5.1.10 in Office 365, and then send the message
again. Retype the entire recipient address before selecting Send.
If the problem continues, forward this message to your email admin. If
you're an email admin, refer to the More Info for Email Admins section
below.
Was this helpful? [2]Send feedback to Microsoft.
══════════════════════════════════════════════════════════════════════════
More Info for Email Admins
Status code: 550 5.1.10

This error occurs because the sender sent a message to an email address
hosted by Office 365 but the address is incorrect or doesn't exist at the
destination domain. The error is reported by the recipient domain's email
server, but most often it must be fixed by the person who sent the
message. If the steps in the How to Fix It section above don't fix the
problem, and you're the email admin for the recipient, try one or more of
the following:

The email address exists and is correct - Confirm that the recipient
address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are
using directory synchronization make sure the recipient's email address is
synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving
as expected. Forwarding can be set up by an admin via mail flow rules or
mailbox forwarding address settings, or by the recipient via the Inbox
Rules feature.

Recipient has a valid license - Make sure the recipient has an Office 365
license assigned to them. The recipient's email admin can use the Office
365 admin center to assign a license (Users > Active Users > select the
recipient > Assigned License > Edit).

Mail flow settings and MX records are not correct - Misconfigured mail
flow or MX record settings can cause this error. Check your Office 365
mail flow settings to make sure your domain and any mail flow connectors
are set up correctly. Also, work with your domain registrar to make sure
the MX records for your domain are configured correctly.

For more information and additional tips to fix this issue, see [3]Fix
email delivery issues for error code 5.1.10 in Office 365.
Original Message Details
Created Date: 11/18/2021 4:28:54 PM
Sender Address: [FOI #808227 email]
Recipient [South Staffordshire Health Informatics Service request email]
Address:
Freedom of Information request - Doctors surgeries plus
Subject: health centres addresses plus e mail addresses and
telephone numbers
Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient
[South Staffordshire Health Informatics Service request email] not found by SMTP
address lookup
DSN generated by: CWLP123MB6147.GBRP123.PROD.OUTLOOK.COM

Message Hops
HOP TIME (UTC) FROM TO WITH RELAY
TIME
1 11/18/2021 foi owl.ukcod.org.uk local (Exim 4.89) (envelope-from *
4:28:54 PM <[FOI #808227 email]>)
esmtps
2 11/18/2021 owl.ukcod.org.uk bittern.ukcod.org.uk (TLS1.2:ECDHE_RSA_AES_256_GCM_SHA384:256) *
4:28:54 PM (Exim 4.89) (envelope-from
<[FOI #808227 email]>)
3 11/18/2021 mailer103.ukcod.org.uk CWLGBR01FT039.mail.protection.outlook.com Microsoft SMTP Server (version=TLS1_2, *
4:28:54 PM cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)
4 11/18/2021 CWLGBR01FT039.eop-gbr01.prod.protection.outlook.com CWLP265CA0321.outlook.office365.com Microsoft SMTP Server (version=TLS1_2, 1 sec
4:28:55 PM cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)
5 11/18/2021 CWLP265CA0321.GBRP265.PROD.OUTLOOK.COM CWLP123MB6147.GBRP123.PROD.OUTLOOK.COM Microsoft SMTP Server (version=TLS1_2, *
4:28:55 PM cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)

Original Message Headers

Received: from CWLP265CA0321.GBRP265.PROD.OUTLOOK.COM (2603:10a6:401:57::21)
by CWLP123MB6147.GBRP123.PROD.OUTLOOK.COM (2603:10a6:400:1a3::10) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4713.19; Thu, 18 Nov
2021 16:28:55 +0000
Received: from CWLGBR01FT039.eop-gbr01.prod.protection.outlook.com
(2603:10a6:401:57:cafe::13) by CWLP265CA0321.outlook.office365.com
(2603:10a6:401:57::21) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4713.19 via Frontend
Transport; Thu, 18 Nov 2021 16:28:55 +0000
Authentication-Results: spf=pass (sender IP is 46.43.39.103)
smtp.mailfrom=whatdotheyknow.com; dkim=pass (signature was verified)
header.d=whatdotheyknow.com;dmarc=pass action=none
header.from=whatdotheyknow.com;
Received-SPF: Pass (protection.outlook.com: domain of whatdotheyknow.com
designates 46.43.39.103 as permitted sender) receiver=protection.outlook.com;
client-ip=46.43.39.103; helo=mailer103.ukcod.org.uk;
Received: from mailer103.ukcod.org.uk (46.43.39.103) by
CWLGBR01FT039.mail.protection.outlook.com (10.152.40.167) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.4713.19 via Frontend Transport; Thu, 18 Nov 2021 16:28:54 +0000
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed;
d=whatdotheyknow.com; s=2020a.mysociety; h=Content-Transfer-Encoding:
Content-Type:Mime-Version:Subject:Message-ID:To:From:Date:Sender:Reply-To:Cc:
Content-ID:Content-Description:Resent-Date:Resent-From:Resent-Sender:
Resent-To:Resent-Cc:Resent-Message-ID:In-Reply-To:References:List-Id:
List-Help:List-Unsubscribe:List-Subscribe:List-Post:List-Owner:List-Archive;
bh=Im0GwOIMInsAbfN+Fc7Es/Nf4k/9kglFxrZ3Jj3emLM=; b=oe6uodExDPud2X47izgww+u7V
X0YnoU1gvfUJye+Gd9t0rn6vg6AEhYmBDy3Z9+v2hMsC9Hxb9aBhG98VGWgBAPbKBH4IGLJxf1riy
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xWp0ieXVDCq5xv9BE2QcDuruCxIkGwdk6Qwoyj6ubkGfaN2h7hMCuFCVrM+0juABs+86lvne9ntWK
laW0Kj2To+DDdGIeIlEUgG/90lil/3ckcAdVGCNbV27gCDmN8kNELJqSOmdwNE7xAlQAmCEy3YBxa
wN5UnikVA==;
Received: from owl.ukcod.org.uk ([46.43.39.108]:34748)
by bittern.ukcod.org.uk with esmtps (TLS1.2:ECDHE_RSA_AES_256_GCM_SHA384:256)
(Exim 4.89)
(envelope-from <[FOI #808227 email]>)
id 1mnkHO-0000J8-8N
for [South Staffordshire Health Informatics Service request email]; Thu, 18 Nov 2021 16:28:54 +0000
Received: from foi by owl.ukcod.org.uk with local (Exim 4.89)
(envelope-from <[FOI #808227 email]>)
id 1mnkHO-0006NQ-5c
for [South Staffordshire Health Informatics Service request email]; Thu, 18 Nov 2021 16:28:54 +0000
Date: Thu, 18 Nov 2021 16:28:54 +0000
From: Christine Webber <[FOI #808227 email]>
To: FOI requests at South Staffordshire Health Informatics Service <[South Staffordshire Health Informatics Service request email]>
Message-ID: <[email address]>
Subject: Freedom of Information request - Doctors surgeries plus health
centres addresses plus e mail addresses and telephone numbers
MIME-Version: 1.0
Content-Type: text/plain;
charset=UTF-8
Content-Transfer-Encoding: 7bit
Return-Path: [FOI #808227 email]
X-EOPAttributedMessage: 0
X-EOPTenantAttributedMessage: c37d6357-c88b-426b-b680-df8166a86ed7:0
X-MS-PublicTrafficType: Email
X-MS-Office365-Filtering-Correlation-Id: c3fa0c92-6502-49dc-c67a-08d9aab0837c
X-MS-TrafficTypeDiagnostic: CWLP123MB6147:

References

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