Do you allow the public to record their calls with you ? human health and safety

Response to this request is long overdue. By law, under all circumstances, Warrington Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear Warrington Borough Council,

1) Are Service Users clients customers the general public allowed to
audio-visually record meeting and calls with your staff? If so, do they
require permission or are they permitted to do so covertly? For eg with
staff social workers police etc.

2) Do you have any guidance or policy for the public or service users to
record calls when they speak to your staff

3) What is your organisations protocol understanding on using the
Dransfield vexastious ruling and how many times has it been used have any
one said the ruling or your reply was not fair how many people got a
appeal overturned in their favour when dransfield was used incorrectly. .

4) Do you Inform Users they can record. If the answer is no what is the
reason for this please if so do send me a copy.

5) Are service users made aware of their right to record the encounter, if
they choose to do so? Is this reflected in you policy document on the
matter?

6) Does your organisation have an “Unacceptable Behaviour” policy? If so,
please can you provide me with a copy? Regarding court staff the public or
the court itself.

7) If such a policy contains points of objectionable behaviour such as
telephones calls being recorded by the caller due to them being not
necessary or unwanted or needed, and furthermore the staff members may
feel threatened or apprehensive, are you aware that denying users the
right to record calls goes against the current UK laws.

8) Are your policies and procedures compliant with the public right to
audio-visually record encounters with your staff, without their consent?
If not, will you provide appropriate training for your staff so they are
fully informed of the Public right to record? If so what law guides you a
link or copy please.

9) What is our organisations current charging policy for Freedom of
Information requests (FOI) or Subject Access Requests (SAR)? If charges
are applied are concessions available for those on low income or students?

10) What is your organisations complaints policy? Please can you forward
me a copy? Does your complaints procedure permit service users evidence
such as covert call recordings to form part of the investigation?

http://www.freedomtalkradio.co.uk/uk-sur...

Yours faithfully,

Andrew Peacher

FOI, Warrington Borough Council

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