Do you allow the public to record their calls with you ?

John Jones Researcher made this Freedom of Information request to Stirling Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Stirling Council should have responded by now (details). You can complain by requesting an internal review.

John Jones Researcher

Dear Stirling Council,

1) Are Service Users clients customers the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly? For eg with staff social workers police etc.

2) Do you have any guidance or policy for the public or service users to record calls when they speak to your staff

3) What is your organisations protocol on service users recording calls when they speak to your staff or call centres? Please provide a copy of your policy, procedure and guideline notes on this issue.

4) Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.

5) Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?

6) Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy? Regarding court staff the public or the court itself.

7) If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.

8) Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record? If so what law guides you a link or copy please.

9) What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?

10) What is your organisations complaints policy? Please can you forward me a copy? Does your complaints procedure permit service users evidence such as covert call recordings to form part of the investigation?

http://www.freedomtalkradio.co.uk/uk-sur...

Yours faithfully,

John Jones Researcher

FOI, Stirling Council

Dear Mr Jones,

Your request for information has been logged and allocated reference FOI/11950.

Your request will be dealt with under the Freedom of Information (Scotland) Act 2002 (FOISA), and if determined appropriate to do so during the course of your request, also the Environmental Information (Scotland) Regulations, 2004 (EIRs).

Your request will be forwarded to the service area(s) holding the information. Please note, the service area(s) holding the information may need further information from you to locate the information sought once they have received the request, and you will be contacted again should this be necessary.

Unless clarification is required your request will be answered promptly, and within twenty working days of the date your request was received – in this case no later than 16/11/18

Yours sincerely,

Marie Proudfoot

Records & Information Compliance Team
Stirling Council
Stirling FK8 2ET
01786 233988
[Stirling Council request email]

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FOI, Stirling Council

Dear Mr Jones,

Thank you for your email. I should advise you that we are already dealing with an identical request from yourself, which was received here on 11th October, and was logged by us as FOI/11906.

We are therefore refusing your request (FOI/11950) under Section 14(2) of the Freedom of Information (Scotland) Act 2002, which does not oblige us to respond to a repeated request for information.

We will continue to process the request received on 11th October, which is due for a response by 8th November 2018.

Yours sincerely,

Marie Proudfoot

Records & Information Compliance Team
Stirling Council
01786 233988
[Stirling Council request email]

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