Do you allow the public to record their calls with you ?

John Jones Researcher made this Freedom of Information request to Calderdale Metropolitan Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

John Jones Researcher

Dear Calderdale Metropolitan Borough Council,

FOI REQUEST AND YOUR OWN VIEWS ON THE SUBJECT OCT 5th 2018.

http://www.freedomtalkradio.co.uk/uk-sur...

FOI REQUEST AND YOUR OWN VIEWS ON THE SUBJECT OCT 4th 2018 question 2 is essential to answer as some foi requests

are telling me this i have left a example on my site in the link above ref barrow council which clearly breaks uk laws on the subject.

Freedom of Information Act 2000

Public Interest Survey

1 Do you have any guidance or policy for the public or service users to record calls when they speak to your staff

or call centres Do you Inform Users they can record. If the answer is no what is the reason for this please.

2 if You have a Unacceptable Behaviour Policy and Procedure can you tell me if one of these are to object to telephone calls being recorded by the caller due to it being not necessary or unwanted or indeed the staff member feels threatened can you explain why you would have such Unacceptable Behaviour Policy and Procedure that goes against current uk law.

3 Are your staff the majority of them who answer public calls or when meeting a member of public are staff aware of the policies and the laws ref telephone recordings using the relevant laws laid down by legislation. if the answer is no why not.

4 If you have no policy advice or framework for the above will you develop a policy etc.

Will you encourage the public to record a 2 way conversation if the answer is no why not.

5 What are your organizations views on charging the public in foi requests and data protection and subject access requests should their information request be free.

What happens in a situation a benefit claimant or non waged person needs information what do you do to help them or someone who has no spare income.

Is it fair if the public record you then they should charge you for a copy of the recording or video the same fee you charge them.
Any tips and comments will help the public understand the uks public servants and business policies ref this subject.

6 What do you do and what is your policy when a serious complaint against a staff member is made when a person complains about wrong doing

and has evidence of foul play in your organization will you accept covertly or permission based Audio or video evidence in the case.

Do you Fully investigate under public interest laws and take note of any criminal charges.

if the answer is no why not.

Yours faithfully,

John Jones Researcher

Janet Morris, Calderdale Metropolitan Borough Council

1 Attachment

Dear Mr Jones

 

Please find attached our acknowledgement letter in respect of your recent
Freedom of Information Request reference 17160.

 

Kind regards

 

 

Janet Morris

Information Governance Officer

 

Information Governance Officer

CMBC Legal and Democratic Services

Town Hall

Crossley Street

HALIFAX

HX1 1UJ

 

Tel: 01422 392043

 

email: [1][email address]

Secure email: [2][email address]

 

 

 

show quoted sections

Janet Morris, Calderdale Metropolitan Borough Council

3 Attachments

Dear Mr Jones

 

Please find attached our response letter and accompanying documents in
respect of your recent Freedom of Information Request reference 17160.

 

Kind regards

 

 

Janet Morris

Information Governance Officer

 

Information Governance Officer

CMBC Legal and Democratic Services

Town Hall

Crossley Street

HALIFAX

HX1 1UJ

 

Tel: 01422 392043

 

email: [1][email address]

Secure email: [2][email address]

 

 

 

show quoted sections