Do you allow the public to record their calls with you ?

The request was partially successful.

John Jones Researcher

Dear National Police Chiefs' Council,

1) Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?

2) Do you have any guidance or policy for the public or service users to record calls when they speak to your staff

3) What is your organisations protocol on service users recording calls when they speak to your staff or call centres? Please provide a copy of your policy, procedure and guideline notes on this issue.

4) Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.

5) Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?

6) Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy? Regarding court staff the public or the court itself.

7) If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.

8) Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record?

9) What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?

10) What is your organisations complaints policy? Please can you forward me a copy? Does your complaints procedure permit service users evidence such as covert call recordings to form part of the investigation?

Yours faithfully,

John Jones Researcher

National Police Chiefs' Council

FREEDOM OF INFORMATION REQUEST REFERENCE NUMBER: 000186/18

A Freedom of Information request has been received by the NPCC on 18/06/2018.

The NPCC is not yet a designated body covered by the terms of the Freedom of Information legislation. Following the dissolution of the Association of Chief Police Officers (ACPO), designation under the Freedom of Information Act did not automatically transfer across to the National Police Chiefs’ Council (NPCC).

For these reasons it is important that you clearly understand that not being bound by the legislation means that the NPCC cannot apply exemptions to disclosure, engage the fees regulations and there is no recourse from the applicant’s perspective to the Information Commissioner’s Office.

NPCC Acknowledgement:

It is the intention of the NPCC to comply with the spirit of the legislation and I hope to be in a position to respond to your within the statutory timescale of 20 working days subject to the provisions of the Act.

In the unlikely event that the NPCC is unable to meet the 20 working day deadline, you will be informed as soon as possible and given a revised time-scale for response.

Kind regards.

Sherry

Sherry Traquair
NPCC Freedom of Information Officer & Decision Maker

National Police Freedom of Information & Data Protection Unit (NPFDU)
PO Box 481, Fareham, PO14 9FS

http://www.npcc.police.uk/NationalPolici...

T | 02380 478922
M | 077 685 53447
E | [NPCC request email]
W | www.npccc.police.uk

NB: Non-work day - Friday

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National Police Chiefs' Council

1 Attachment

Good afternoon

Please find attached NPCC response letter to your Freedom of Information
request.

 

With kindest regards.

Sherry

 

Sherry Traquair

NPCC Freedom of Information Officer & Decision Maker

 

National Police Freedom of Information & Data Protection Unit (NPFDU)

PO Box 481, Fareham, PO14 9FS

 

[1]http://www.npcc.police.uk/NationalPolici...

 

T   | 02380 478922

M | 077 685 53447

E   | [2][NPCC request email]

W | [3]www.npccc.police.uk

 

NB: Non-work day - Friday

 

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References

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1. http://www.npcc.police.uk/NationalPolici...
2. mailto:[NPCC request email]
3. http://www.npccc.police.uk/