Do you allow the public to record their calls with you ? Laws and Vexstatious Policy

John Jones Researcher made this Freedom of Information request to Exeter City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

John Jones Researcher

Dear Exeter City Council,

Freedom of Information Act 2000

Public Interest Survey

Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?
FOI Request.

http://www.freedomtalkradio.co.uk/uk-sur...

1 Do you have any guidance or policy for the public or service users to record calls when they speak to your staff
What is your organisations protocol on service users recording calls when they speak to your staff? Please provide a copy of your policy, procedure and guideline notes on this issue.
or call centres Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.
Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?

2. Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy?
If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.

3. Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record?

4. What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?

5. What is your organisations complaints policy? Please can you forward me a copy. Does your complaints procedure permit service users evidence such as covert call recordings to form part of the investigation.
The Public need to record all calls too many lies now its time for honesty.

Yours faithfully,

John Jones Researcher

Freedom Of Information, Exeter City Council

Thank you for your request for information.  I will arrange for a response
to be issued as soon as possible.  If you have any queries about the
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County Council and your request should be re-directed to them.  Their
contact details are as follows:

 

Information Governance Team

Room 120

County Hall

Topsham Road

Exeter

EX2 4QD

Telephone: 01392 383000 - ask for information governance

Email: [email address]

 

Kind regards

FOI Officer

for Corporate Manager, Executive Support

Exeter City Council

Civic Centre

Exeter     EX1 1JN

Tel: 01392 277888

email: [Exeter City Council request email]

 

See our [1]privacy notice for details on how we manage personal
information.

Disclaimer: [2]http://www.exeter.gov.uk/disclaimer

 

References

Visible links
1. Exeter City Council Privacy Notice
https://exeter.gov.uk/council-and-democr...
2. http://www.exeter.gov.uk/disclaimer

Carrie-Anne Bainbridge,

Thank you for your request for information, which has been dealt with
under the Freedom of Information Act 2000. 

 

Please see below the information you have requested.

 

Exeter City Council is committed to openness and transparency. If you wish
to request a review of either our decision, or the way your request has
been handled, please write to the Council's Corporate Manager within 40
working days at the address below. Your request will be considered in line
with our Review Procedure. Full details of this procedure, including your
right of appeal to the Information Commissioner, are available in our
access to information policy
([1]http://exeter.gov.uk/council-and-democra...)

 

Kind regards

Carrie

 

Carrie-Anne Bainbridge

Policy Officer

Executive Support

Exeter City Council

Civic Centre

Paris Street

Exeter, EX1 1JN

Direct Line 01392 265875

 

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John Jones Researcher

Dear Carrie-Anne Bainbridge,

Thers no foi reply ?

Yours sincerely,

John Jones Researcher

Carrie-Anne Bainbridge,

Thank you for your email. 

 

I am out of the office until Monday 5 November.  If you require an urgent
response, please contact Bruce Luxton ([email address]; 01392
265166).  Otherwise, I will respond to your email when I am back in the
office.

 

Kind regards

Carrie

See our [1]privacy notice for details on how we manage personal
information.

Disclaimer: [2]http://www.exeter.gov.uk/disclaimer

 

References

Visible links
1. Exeter City Council Privacy Notice
https://exeter.gov.uk/council-and-democr...
2. http://www.exeter.gov.uk/disclaimer

Carrie-Anne Bainbridge,

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Thank you for your email.

The response to the questions you raised was included in line with your original request (in blue text). I have attached a copy of our response for your information.

Please let me know if you are unable to open the attached.

Kind regards
Carrie

Carrie-Anne Bainbridge
Policy Officer
Executive Support
Exeter City Council
Civic Centre
Paris Street
Exeter, EX1 1JN
Direct Line 01392 265875

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